Best Western Poway/San Diego Hotel

Reviews

• JC

  jeff cranor

  Dec 23, 2025
  4.0
  Was ok
• GR

  Gordon R.

  Dec 15, 2025
  1.0
  This was my first time, and last time, dealing with Best Western. I booked a two-night stay, but I needed to cancel 24 hours in advance due to some unforeseen circumstances. The staff was unhelpful, unsympathetic, and careless about my situation. Furthermore, they refused to cancel my 2nd night despite that being well within the cancellation time frame. The amount they charged me is well over the amount stated in the cancellation terms. Avoid this place. They lack integrity!
• NF

  Nichole Fink

  Oct 26, 2025
  1.0
  Blood in the sheets! First off when I made my reservation I asked for a handicap accessible room, due to recent spine surgery. I am on a walker and can't lift my leg over a tub. When I checked in I asked if we had a handicap room, the gentlemen responded with "No and it's not actually really wheelchair accessible." Not wanting to argue about it i just too a room on the first floor, we dropped our bags and left immediately for an engagement. Upon return to our room I realized how dirty our room was. The carpets were completely stained, the AC cover was being held on by tape, dead bugs in the bathroom light fixture. I was exhausted and willing to look past this, until we turned the bed down to find the sheets were filthy and had blood not just on the fitted sheet but the flat sheet and blanket. We called the same gentlemen at the front desk who came and inspected the bed and moved us two doors down, into THE HANDICAP ROOM he said was unavailable! Upon getting into that room I had to wear shoes anytime I walked on the carpet due to it being damp and sticky. There was a large gap that was open at the bottom door allowing, bugs, moisture and the overnight cold air in. We were unable to open the blinds as the string to open then had been ripped off and the bottom of the blinds were torn apart. The two most disturbing parts of my stay were the bloody sheets and the gentleman up front lying about the handicap room I reserved, while seeing I was on a walker and was having a hard time walking. We will not return to best Western and I kindly ask that you consider refunding some if not all of my 2 night stay.
• JR

  Jim Ross

  Oct 15, 2025
  2.0
  Being Diamond members we expected better than this. 32" TV, no lamps on any nightstands or desk. Window shade is electric and didn't work. Off very busy Poway road. We'll go to Escondido next time in the area.
• SM

  Susana Moncada

  Sep 10, 2025
  2.0
  La alfombra sucia y manchada con un olor terrible en todo el cuarto. Se anuncian con servicio de habitación lo cual No cumplen pues te dicen que lo hacen cada tercer día. Aunque barata la habitacion, No vale la pena mejor pagar más o menos. La semana pasada llegamos al ramada windham más barato y mejor la habitación y ahí nos hicieron el cuarto todos los días.

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