Best Western Poway/San Diego Hotel

Reviews

• DH

  Dean Henthorn

  1 day ago
  3.0
  Basic rooms. Bed was comfortable and so were the pillows.
• DA

  DaJa Adventures

  1 day ago
  1.0
  Why do I do this to myself!!?? Was going to give more stars because the place just didn't fit my needs as a business traveler, but may be decent otherwise. However... this place really sucks!!! If you have any standards WHATSOEVER as a business traveler, DO NOT STAY HERE! It is an absolute joke! 1st night I got here, the TV didn't work... so I went back to the office. They came out and fixed the issue, and rather quickly. Tonight (2nd night), I sit here writing this review because the TV is not working again. I tried doing what they did last night, but it's not working. I tried calling the front desk with the phone in the room but it just gets a busy signal. There was no room service today... Not even sure they HAVE room service. They provide ONE bar of soap that has to be shared between the "bathroom", and the shower. They gave two small bottles, one with shampoo, and one conditioner. The pool is completely empty and being worked on (would matter in the hotter months). You can hear the neighbors way too easily, and I'm sure the people downstairs could hear me too because the chair makes so much noise on the linoleum floor as I get up and sit back down. The free breakfast is almost laughable, but it is about what I expected... so no star loss there. I wouldn't say the room is comfortable, at all. In fact, as I'm trying to work at the desk, the chair keeps trying to roll away because the floor is uneven. If I back up in the chair at all, I hit the bed. Now I'm just being nitpicky. But it's still true. I have to endure 3 more nights here, including tonight. Lesson learned... hopefully you'll learn from my mistake.
• NO

  NJ O'Green

  Jan 19, 2026
  5.0
  Big shout Out to Kristina, Abi and his friend great customer service. The bkfast was really good. The rooms where nice and clean, the area was very peaceful.
• JC

  jeff cranor

  Dec 23, 2025
  4.0
  Was ok
• GR

  Gordon R.

  Dec 15, 2025
  1.0
  This was my first time, and last time, dealing with Best Western. I booked a two-night stay, but I needed to cancel 24 hours in advance due to some unforeseen circumstances. The staff was unhelpful, unsympathetic, and careless about my situation. Furthermore, they refused to cancel my 2nd night despite that being well within the cancellation time frame. The amount they charged me is well over the amount stated in the cancellation terms. Avoid this place. They lack integrity!

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