Certified by Best Western Poway/San Diego Hotel • Feb 01, 2026
HotelBest Western
Located in Poway,CA, the Best Western Poway/San Diego Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Poway/San Diego Hotel • Feb 01, 2026
Certified by Best Western Poway/San Diego Hotel • Feb 01, 2026
Reviews
3.6
495 reviews
5 stars
182
4 stars
130
3 stars
66
2 stars
40
1 star
77
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty carpets, stained sheets, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many customers reported unhelpful or rude service, particularly regarding cancellations and room issues.
Room Quality
Guests frequently mentioned that rooms were outdated, poorly maintained, and had issues such as broken amenities and unpleasant odors.
Breakfast Experience
The breakfast was generally well-received, but some guests noted limited hours and quality issues.
Overall Value
Many customers felt that the hotel did not provide good value for the price, citing high rates for subpar accommodations.
NO
NJ O'Green
Jan 19, 2026
5.0
Big shout Out to Kristina, Abi and his friend great customer service. The bkfast was really good. The rooms where nice and clean, the area was very peaceful.
JC
jeff cranor
Dec 23, 2025
4.0
Was ok
GR
Gordon R.
Dec 15, 2025
1.0
This was my first time, and last time, dealing with Best Western. I booked a two-night stay, but I needed to cancel 24 hours in advance due to some unforeseen circumstances. The staff was unhelpful, unsympathetic, and careless about my situation. Furthermore, they refused to cancel my 2nd night despite that being well within the cancellation time frame. The amount they charged me is well over the amount stated in the cancellation terms. Avoid this place. They lack integrity!
NF
Nichole Fink
Oct 26, 2025
1.0
Blood in the sheets! First off when I made my reservation I asked for a handicap accessible room, due to recent spine surgery. I am on a walker and can't lift my leg over a tub. When I checked in I asked if we had a handicap room, the gentlemen responded with "No and it's not actually really wheelchair accessible." Not wanting to argue about it i just too a room on the first floor, we dropped our bags and left immediately for an engagement. Upon return to our room I realized how dirty our room was. The carpets were completely stained, the AC cover was being held on by tape, dead bugs in the bathroom light fixture. I was exhausted and willing to look past this, until we turned the bed down to find the sheets were filthy and had blood not just on the fitted sheet but the flat sheet and blanket. We called the same gentlemen at the front desk who came and inspected the bed and moved us two doors down, into THE HANDICAP ROOM he said was unavailable! Upon getting into that room I had to wear shoes anytime I walked on the carpet due to it being damp and sticky. There was a large gap that was open at the bottom door allowing, bugs, moisture and the overnight cold air in. We were unable to open the blinds as the string to open then had been ripped off and the bottom of the blinds were torn apart. The two most disturbing parts of my stay were the bloody sheets and the gentleman up front lying about the handicap room I reserved, while seeing I was on a walker and was having a hard time walking. We will not return to best Western and I kindly ask that you consider refunding some if not all of my 2 night stay.
JR
Jim Ross
Oct 15, 2025
2.0
Being Diamond members we expected better than this. 32" TV, no lamps on any nightstands or desk. Window shade is electric and didn't work. Off very busy Poway road. We'll go to Escondido next time in the area.
Frequently Asked Questions About Best Western Poway/San Diego Hotel
Does Best Western Poway/San Diego Hotel offer free breakfast?
Yes, the hotel provides free breakfast to its guests.
Are dogs and pets allowed at the hotel?
Yes, pets and dogs are welcome at Best Western Poway/San Diego Hotel.
Is the property smoke-free?
Yes, Best Western Poway/San Diego Hotel is a smoke-free property.
Is WiFi available at the hotel, and is there a charge?
The hotel offers free WiFi for guests to use during their stay.
What are the operating hours of Best Western Poway/San Diego Hotel?
The hotel is open 24 hours a day, 7 days a week.
Where is Best Western Poway/San Diego Hotel located?
The hotel is located at 13845 Poway Rd, Poway, CA 92064, USA.
Does the hotel have any promotions or special offers?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card.
Can you recommend nearby places of interest for visitors staying at the hotel?
Guests can explore nearby housing options at 'Poway, California Houses & Apartments For Rent' and visit the 'Quality Recycling' center.
Are there housing authorities or rental properties near Best Western Poway/San Diego Hotel?
Yes, several housing authorities and rental properties named 'Poway, California Houses & Apartments For Rent' are located near the hotel.
Is there a recycling center close to the hotel that guests can visit?
Yes, 'Quality Recycling' is a nearby recycling center accessible to guests at Best Western Poway/San Diego Hotel.
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