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Best Western Poway/San Diego Hotel

3.6
(498 reviews)

Business Details

13845 POWAY RD, Poway, CA
92064, United States
(858) 748-6320
http://bestwestern.com

About

HotelBest Western
Located in Poway,CA, the Best Western Poway/San Diego Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Poway/San Diego Hotel
13845 POWAY RD, Poway, CA
92064, United States

Hours

Reviews

3.6
498 reviews
5 stars
183
4 stars
130
3 stars
67
2 stars
40
1 star
78

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty carpets, stained sheets, and unclean bathrooms.

Customer Service

While some staff members received praise for their friendliness and helpfulness, many customers reported unhelpful or rude service, particularly regarding cancellations and room issues.

Room Quality

Guests frequently mentioned that rooms were outdated, poorly maintained, and had issues such as broken amenities and unpleasant odors.

Breakfast Experience

The breakfast was generally well-received, but some guests noted limited hours and quality issues.

Overall Value

Many customers felt that the hotel did not provide good value for the price, citing high rates for subpar accommodations.
  • DH
    Dean Henthorn
    1 day ago
    3.0
    Basic rooms. Bed was comfortable and so were the pillows.
  • DA
    DaJa Adventures
    1 day ago
    1.0
    Why do I do this to myself!!?? Was going to give more stars because the place just didn't fit my needs as a business traveler, but may be decent otherwise. However... this place really sucks!!! If you have any standards WHATSOEVER as a business traveler, DO NOT STAY HERE! It is an absolute joke! 1st night I got here, the TV didn't work... so I went back to the office. They came out and fixed the issue, and rather quickly. Tonight (2nd night), I sit here writing this review because the TV is not working again. I tried doing what they did last night, but it's not working. I tried calling the front desk with the phone in the room but it just gets a busy signal. There was no room service today... Not even sure they HAVE room service. They provide ONE bar of soap that has to be shared between the "bathroom", and the shower. They gave two small bottles, one with shampoo, and one conditioner. The pool is completely empty and being worked on (would matter in the hotter months). You can hear the neighbors way too easily, and I'm sure the people downstairs could hear me too because the chair makes so much noise on the linoleum floor as I get up and sit back down. The free breakfast is almost laughable, but it is about what I expected... so no star loss there. I wouldn't say the room is comfortable, at all. In fact, as I'm trying to work at the desk, the chair keeps trying to roll away because the floor is uneven. If I back up in the chair at all, I hit the bed. Now I'm just being nitpicky. But it's still true. I have to endure 3 more nights here, including tonight. Lesson learned... hopefully you'll learn from my mistake.
  • NO
    NJ O'Green
    Jan 19, 2026
    5.0
    Big shout Out to Kristina, Abi and his friend great customer service. The bkfast was really good. The rooms where nice and clean, the area was very peaceful.
  • JC
    jeff cranor
    Dec 23, 2025
    4.0
    Was ok
  • GR
    Gordon R.
    Dec 15, 2025
    1.0
    This was my first time, and last time, dealing with Best Western. I booked a two-night stay, but I needed to cancel 24 hours in advance due to some unforeseen circumstances. The staff was unhelpful, unsympathetic, and careless about my situation. Furthermore, they refused to cancel my 2nd night despite that being well within the cancellation time frame. The amount they charged me is well over the amount stated in the cancellation terms. Avoid this place. They lack integrity!

Frequently Asked Questions About Best Western Poway/San Diego Hotel

Does Best Western Poway/San Diego Hotel offer free breakfast?

Yes, the hotel provides free breakfast to its guests.

Are dogs and pets allowed at the hotel?

Yes, pets and dogs are welcome at Best Western Poway/San Diego Hotel.

Brand Certified Facts from Best Western Poway/San Diego Hotel

This information is certified by Best Western Poway/San Diego Hotel and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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