Best Western Petaluma Inn

4.1
897 reviews

About

HotelBest Western
Located in Petaluma,CA, the Best Western Petaluma Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Petaluma Inn
200 S MCDOWELL BLVD, Petaluma, CA
94954, United States

Hours

Reviews

4.1
897 reviews
5 stars
432
4 stars
278
3 stars
101
2 stars
45
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many guests praised the friendly and helpful staff, particularly highlighting individuals like Elvis and Maria for their exceptional service.

Cleanliness

Overall, guests found the rooms to be clean and well-maintained, although some noted issues with odors and cleanliness in specific rooms.

Check-In Process

The virtual check-in system received mixed reviews; while some found it efficient, others missed the personal touch of a human check-in.

Breakfast Quality

The complimentary breakfast was generally well-received, with many guests enjoying the variety, though some noted issues with replenishment and quality.

Noise Levels

Several reviews mentioned noise from the street and other guests, impacting the overall comfort of the stay.
  • OO
    O
    Jan 6, 2026
    4.0
    This is a pretty okay place! Everything is clean, safe and comfy. This was my first experience with a remote desk clerk. I'm one of those people.That's not too interested in the technological revolution but I have to say that Elvis from india did a great job of checking me in.
  • AS
    Alex Schoenfelder-Lopez
    Dec 29, 2025
    5.0
    Mr Elvis was very personable yet professional. He had a welcoming personality and was very informative about the location and our questions. Rooms were simple and cleanWould come to this location again.
  • RM
    roger mattei
    Dec 26, 2025
    3.0
    It was good. Friendly staff. Rooms are small. Ours smelled
  • PW
    Price Woolley
    Dec 15, 2025
    5.0
    Awesome customer service! Elvis was so helpful and efficient getting me checked into my room. Highly recommend. His associate was also very helpful but I forgot his name unfortunately. I have a photo but I am new to these reviews and am not sure how to post
  • FG
    Frank G
    Dec 14, 2025
    5.0
    It was an almost perfect stay. When I arrived, the front desk clerk was helpful and friendly. The room and accommodations were very nice, and it was extremely quiet. Since I was on vacation, this was the best sleep I had during my trip. The complementary breakfast was plentiful and satisfying. The only negative was when I went to get a paper receipt, which I specifically wanted. A staff member at a kiosk machine (no live person at the front desk to talk to this time) told me he would be emailed instead, leaving me with no choice. Unfortunately, I never received the receipt.

Frequently Asked Questions About Best Western Petaluma Inn

Does Best Western Petaluma Inn have a bar onsite?

Yes, Best Western Petaluma Inn has a bar available for guests.

Is breakfast provided at Best Western Petaluma Inn?

Yes, free breakfast is available for guests at Best Western Petaluma Inn.