TravelStore Pasadena

Reviews

• SM

  Stellar Mellar

  Jul 2, 2025
  1.0
  TL;DR – Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without exaggeration, the most appalling experience we have ever had with any service provider. Anita’s unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place—sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita’s explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn’t switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn’t a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I’m sharing this review so others don’t have to go through what we did. We will not be recommending Anita or this travel agency to anyone.
• CB

  cari brown

  Jul 7, 2019
  1.0
  Very disappointed in service by Michelle Bookerman-Enriquez. Booked Trip to Cabo for myself, my sister and my two children. Received reservation with confirmation for airfare, transportation and 2 rooms at all inclusive resort. I later requested to add my husband to existing reservation. Did not require adding another room and I made this clear and received email confirmation that she would add to existing reservation for a total of two rooms. When I received his travel information it appeared that he was booked another room giving us a total of three rooms. I emailed and called with delayed response. She finally returned my email and confirmed she had made a mistake and she would work on fixing the issue. I received and email a few days later stating she was still working on it and would get back to me. She never got back to me after multiple emails prior to our departure. I did not know what I was getting upon arrival. We arrived and of course nothing had been resolved. We were booked in 3 rooms which was at a higher cost which was confirmed at check in by hotel staff but was told it would need to be resolved with travel agent. We again emailed and called with urgent request to call us at the resort to resolve issue. She called the next day and I expressed my frustration that this was not taken care of. I requested a refund of difference of the third room or excision credit or something to compensate for this mistake. She stated she would get back to me and would see what she could do through third party agent. Needless to say she has not gotten back with me after emails requesting follow up. Its unfortunate that she can not provide needed follow up and refund of her mistake. Very very disappointed in the customer service, response and lack of doing the right thing in correcting her mistake. I feel taken Advantage of as we do not live in California. She booked the extra room as this was more money in her pocket and hopes that I will just give up in perusing a refund for her mistake. I have given her plenty of time to respond, with no response. Use caution when using these services.
• JF

  John Flores

  Mar 12, 2019
  5.0
  Great service very friendly