Situated near popular Los Angeles and Southern California attractions such as Rose Bowl Stadium, Old Town Pasadena and California Institute of Technology, the Hilton Pasadena hotel offers a complimentary shuttle service within a two-mile radius. The hotel is located 20 minutes from Bob Hope Burbank Airport (BUR) and 45 minutes from Los Angeles International Airport (LAX). Known as the 'City of Roses,' Pasadena, California is also home to the Rose Bowl Game and the annual Tournament of Roses Parade.
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Cleanliness
While some guests found the rooms clean, others reported issues with cleanliness, particularly in bathrooms and showers.
Room Comfort
Several reviews mentioned problems with room temperature control, uncomfortable beds, and outdated decor.
Parking Costs
Guests frequently complained about high parking fees and the lack of free parking options.
Dining Experience
Feedback on the restaurant was mixed, with some enjoying the food while others criticized the service and pricing.
SM
Snoeys Monbailliu
6 days ago
5.0
Excellent service! And that's the most important thing anywhere.
HL
Hongyu Li
Dec 26, 2025
5.0
Good clean room. Good service. Stayed here for 4 nights. Rosa friendly and kindly cleaned the room every day.
MT
Marquelle Javonte Thomas
Dec 23, 2025
5.0
We drove up from San Diego and booked one night here at the last minute to celebrate our anniversary. Roman and Claudine at the front were fantastic. They are truly an asset to your team.
AH
Amethyst Hill
Dec 10, 2025
5.0
Very friendly staff, convenient on-site valet. Just have to call when needing your car brought around and it is there for you by the time you get downstairs. At check-in the concierge was very helpful with recommendations for the area and this hotel has one of the best mini-stores ive seen. Beautiful lobby and restaurant and a Starbucks inside.
RR
Ruby
Dec 3, 2025
5.0
I had a great stay at this Hilton. The location is perfect, and the rooms were clean and comfortable. The shower had endless hot water with really good water pressure, which is always a win.
I also appreciated that the restaurant offered organic food options, and having a Starbucks right inside the hotel made mornings easy.
Service was excellent throughout my stay. Every staff member I interacted with was friendly, efficient, and genuinely helpful. This will always be my go-to place when I’m in the area.