Business Details
About
HotelLangham Hotels International
Los Angeles' original getaway. Experience this iconic landmark hotel, opened in 1914. Situated on 23 acres with grand historic ballrooms and gardens, the hotel features world-class dining and recreational choices such as spa, fitness, and bike rentals. The hotel is conveniently located in an upscale neighborhood close to top dining, shopping, sports venues and cultural attractions, most notably the Rose Bowl, the Norton Simon Museum and The Huntington Library, Art Collection and Botanical Gardens. The property is also within easy reach of downtown Los Angeles and its many attractions and entertainment venues.
Location
The Langham Huntington, Pasadena
1401 S Oak Knoll Ave, Pasadena, CA
91106, United States
Hours
Reviews
4.6
2,838 reviews
5 stars
2,120
4 stars
437
3 stars
132
2 stars
62
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including understaffing, rude staff interactions, and long wait times for food and drinks.
Room Quality
Guests expressed disappointment with room conditions, citing issues like outdated furnishings, cleanliness, and inadequate amenities.
Valet Experience
Valet service received mixed reviews, with some guests experiencing long wait times and perceived bias based on vehicle type.
Food Quality
The quality of food and dining experiences was frequently criticized, with many feeling it did not meet expectations for a luxury hotel.
Positive Staff Interactions
Despite the negative feedback, some guests praised individual staff members for their exceptional service and friendliness.
- VBVani Baldwin4 days ago5.0We stayed at the Langham for a special birthday. There was a minor problem with the elevators, otherwise, our stay was wonderfully memorable. The restaurant had delicious food and great service. I must mention two outstanding people. Mario Leal-Cruz Jr, and Antonio at the restaurant. They both went above and beyond. Thank you for a fabulous weekend.
- JHJulia H6 days ago3.0The afternoon tea was okay. Sweets better than the savory. Teas flavorless. Service good. There are better places for afternoon tea.
- MMMichaelDec 26, 20251.0Very disappointed. We went to their bar/lounge for the evening and they were very understaffed and so customers were not taken care of properly. And they charge a lot of money for awful service. I won't go in to all of the details, but everything took forever because our very nice server was overworked. That's should not happen and reflects poorly on management. They should have more staff than needed to make sure customers are taken care of if they're going to charge as much as they do. We walked outside to look at the grounds, and when we looked up we were shocked to see a VERY torn and tattered flag flying above the hotel. I googled it because I assumed it was very disrespectful to fly an American flag in that condition and sure enough, this is what I found, "Flying a torn or tattered American flag is considered disrespectful according to the U.S. Flag Code, though it's not illegal it is seen as dishonoring the nation and the military." While paying at the valet, a customer walked up and politely asked if they'd take his small plastic water bottle and throw it away, but the valet worker said, "there's a trash can behind you somewhere" and sent him on his way. Since when do you say no to customers, especially at an overpriced hotel like the Langham?! I realize that customer service is hard to find now a days, but I expect it when they're considered a high end hotel and we pay for good customer service. The entire experience was bad customer service, high prices, and a very disrespectful flag flying. This will be the last time we'll go there.
- LHLauren HuttonDec 24, 20251.0The only thing 5 star about this property are the prices. They charge a fortune but don't even have soap in the rooms. Cheap shower gel from China is all you get. The staff is rude and incompetent. The property was once a beautiful place, with great service and management. No more. Across the board, in every respect, the worst hotel we have stayed at in the last 20 years. Bad experiences on last stay too numerous to list. My only comment is to STAY AWAY!
- CICal IsemingerDec 9, 20251.0We are longtime Pasadena locals and have been coming to The Langham for years. We have many traditions that bring us here multiple times a year, which is why it has been so disappointing to see the service and experience decline visit after visit. Unfortunately our most recent visit was by far the worst and has made us seriously reconsider returning. We ordered one round of drinks and a single appetizer, about as simple and low maintenance as an order gets. Yet from the start everything went wrong. Our table was still dirty from the previous guests and no one bothered to clean it before seating us. I then watched our martinis sit on the bar for more than twenty minutes before anyone brought them over. Our food actually arrived before our drinks, which should never happen at a luxury hotel. Our drinks were no longer cold since they had been sitting for so long. At one point we wanted to order another round but our server disappeared for over thirty minutes. I asked another server walking by if we could close out, he said “sure” then completely ignored the request. I finally had to get up and find a manager just to pay our bill so we could leave. For a hotel that brands itself as a luxury property and charges luxury prices, this level of service is completely unacceptable. We’ve loved The Langham for years, but experiences like this make it very hard to justify coming back.
Frequently Asked Questions About The Langham Huntington, Pasadena
Are any closures in place at The Langham Huntington, Pasadena due to COVID-19?
As the economy continues to gradually reopen under new modifications provided by the state, The Langham Huntington, Pasadena will be in alignment with the suggested state and city practices. Please visit our website for a detailed list of practices and enhancements being implemented to ensure a clean and healthy environment for our guests and colleagues. Please note not all dining outlets or guest facilities, including Chuan Spa, may be available at the time of your visit; we look forward to opening these in the coming weeks.
What are the check-in and check-out times at The Langham Huntington, Pasadena?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is The Langham Huntington, Pasadena accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and pool facilities, making it mobility accessible.
Does the hotel provide WiFi access?
Yes, complimentary WiFi is available in public areas throughout the hotel.
Are pets allowed at The Langham Huntington, Pasadena?
Yes, the hotel welcomes pets including dogs.
What dining options are available on-site?
The hotel features four restaurants including The Royce Wood-Fired Steakhouse, The Georgian Room, The Hideaway Terrace, and The Terrace Restaurant, along with several bars such as The Langham Huntington Bar and The Tap Room.
Does The Langham Huntington, Pasadena offer spa and wellness services?
Yes, the hotel has a spa offering massage services at Chuan Spa and Huntington Spa and Salon, along with a fitness center and sauna.
Is valet parking available at The Langham Huntington, Pasadena?
Yes, valet parking is available for guests at the hotel.
Are there any bicycle rental services offered by the hotel?
Yes, the hotel offers bicycle rentals for guests to explore the area.
What nearby cultural attractions can guests visit around The Langham Huntington, Pasadena?
Guests can visit nearby attractions such as the Rose Bowl stadium, Norton Simon Museum, The Huntington Library, Art Collection and Botanical Gardens, California Art Club Gallery at The Old Mill, and El Molino Viejo historic landmark.
How can guests get directions to The Langham Huntington, Pasadena using local transit or nearby landmarks?
The hotel is conveniently located in Pasadena near well-known spots like The Langham Huntington Bar, The Lobby Lounge, and The Hideaway, which can help guests orient themselves. Although there is no local shuttle, guests can use taxi or rideshare services and look for the hotel at 1401 S Oak Knoll Ave to find their way.