This is a lovely hotel!! Great location, friendly and helpful staff, free breakfast and wine hour!! The rooms are great too, i love the divide doors that separate the sleeping area from the bathroom! I only have four stars for the rooms because my room specifically did not have an actual window.
KA
Kevin Albert
Feb 27, 2026
2.0
Customer service here was terrible: there was an issue with the AC unit in my room, I asked 6 times over the course of 3 days for them to look at it, and they kept saying it was "working fine" without seeming to notice that my room was perpetually warm and stuffy. Eventually I found the manual for the unit online and fixed it myself (it had been configured so the temperature could not be adjusted).
Hotel is clean and in a great location downtown.
The rooms are ok (the entrance to my room was through the bathroom for some reason).
But if you have any problems though it seems like the front desk / maintenance will not help.
VV
Vitaly Vishnepolsky
Jan 29, 2026
5.0
I loved my stay here, it is convenient and reasonably priced for a downtown location. Nice breakfast and perks like gym set delivered to your room and a free bicycle to commute around the city
WM
Wes McQuillen
Jan 27, 2026
5.0
Was very impressed with the room for a solo traveler for the price I paid. Check in took less than 3 minutes. Room was small but very new and clean. Everything I needed was there, the layout was efficient. Might be a little small for 2 people, but for a solo traveler who needed an extremely convenient location where I could walk to everything I needed, and where everything was fresh and clean, with nice amenities, I was surprised by the value for the money. Will definitely stay here again on future visits to this neighborhood.
RR
Richard R
Jan 12, 2026
1.0
My girlfriend has been harassed and verbally attacked by the front desk staff member. Owners should take measures to prevent hiring such individuals.
What are the check-in and check-out hours at Hotel Keen?
Hotel Keen is open 24 hours every day, so you can check in or out at any time.
Where is Hotel Keen located?
Hotel Keen is located at 425 High Street, Palo Alto, CA 94301, United States.
What payment methods are accepted at Hotel Keen?
Hotel Keen accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Hotel Keen have an on-site restaurant or sauna?
No, Hotel Keen does not have a restaurant or sauna on the premises.
How can I contact Hotel Keen?
You can reach Hotel Keen by phone at +1 650-327-2775 or by email at info@hotelkeen.com.
Where can I find more information or make reservations for Hotel Keen?
Visit Hotel Keen's website at http://www.hotelkeen.com to find more information and make reservations.
What nearby places of interest are close to Hotel Keen?
Nearby places include Landmark's Aquarius Theatre, Bistro 412 (a dance club), and The Patio (a sports bar) where you can enjoy local entertainment before or after your stay.
Are there dining options near Hotel Keen?
Yes, nearby dining options include Evvia Estiatorio (Greek/Mediterranean restaurant), Pho Ha Noi (Vietnamese restaurant), and Patxi's Pizza (pizza restaurant).
What public transportation or parking options are near Hotel Keen?
High/Alma North Garage Q offers parking nearby for guests visiting Hotel Keen.
Are there local businesses or services near Hotel Keen that guests might find useful?
Yes, nearby services include the T-Mobile Experience Store for mobile needs, Blu-White Cleaners for laundry services, and Elegance Threading Salon for beauty treatments.
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