Business Details
About
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Crowne Plaza Palo Alto is a full-service hotel located in the center of Silicon Valley. 195 guestrooms and suites are appointed with modern comforts & technology. Whether traveling for business or leisure, the Crowne Plaza Palo Alto will exceed your expectations!
Crowne Plaza Palo Alto is the place to stay when visiting Silicon Valley businesses. Google, Facebook, Hewlett Packard, SAP, Tesla, and VMware are just a few of the companies minutes away.
All the tools you need for a successful business trip to Silicon Valley can be found at our hotel! We provide complimentary Wi-Fi in all guestrooms, 24 hour room service, and the Crowne Plaza Sleep Advantage® Program.
Our hotel offers over 20,000 square feet of indoor/outdoor event space. All the event space has high capacity Internet connectivity and many rooms have natural light. Our dedicated Crowne Meetings Director will assist in planning the perfect meeting.
Crowne Plaza Palo Alto is the place to relax. Our hotel's beautiful property features the largest outdoor hotel pool in the area, spa, fitness center, golf driving tee and putting green.
Palo Alto is also the home to beautiful Stanford University. Sophisticated and quaint, this university town is filled with parks, tree-lined streets and unique shopping. For some culture, history, or excitement, Gamble Gardens, Thomas Fogarty Winery, Shoreline Amphitheatre, Computer Museum, and California's Great America theme park are all a short drive.
Location
Hours
Reviews
4.0
1,739 reviews
5 stars
769
4 stars
561
3 stars
230
2 stars
69
1 star
110
What are people saying?
AI-generated from recent customer reviews
Room Conditions
Many guests reported outdated, unclean, and poorly maintained rooms, with issues such as broken amenities, mold, and unpleasant odors.
Service Issues
Customers frequently experienced poor service, including unhelpful staff, billing errors, and lack of management support.
Amenities and Facilities
The hotel amenities, including the pool and Wi-Fi, were often described as inadequate or non-functional, leading to dissatisfaction among guests.
Food Quality
Guests consistently criticized the quality of food served at the hotel, describing it as bland, poorly prepared, and not meeting expectations for a 4-star establishment.
Location and Value
While the location was noted as convenient, many felt the hotel did not provide value for the high prices charged, especially given the overall condition and service.
- RRRuilanDec 8, 20251.04-star hotel with 2-star condition
- JLJasmine LeeDec 7, 20251.0TL;DR: This was the worst hotel experience of my life. My first room had a disabled door lock and no soap. My second room had zero Wi-Fi or cell service for 5 days, leaving me isolated. Management refused to take my calls, claiming "she just left" every single time I tried to reach her. The First Room: Unsafe and Unclean My first impression was terrible. The room looked like a relic from the 70s—extremely dark, dated, and smelling of stale air. Shockingly, the door would not lock. As a single woman traveling alone, having to call the front desk immediately just to secure my door is unacceptable. To make matters worse, once I finally felt safe enough to shower, I realized there were no toiletries—no shampoo, no body wash. I discovered this while already wet in the shower. The Second Room: An Island of Isolation After I complained, the manager moved me to a renovated room and offered points. While this room was physically nicer, it was functionally useless. There was zero cellular service and zero Wi-Fi in the room. I was effectively stranded. The Service Failure I was on a business trip, yet I couldn't take a single business call or answer emails from my room. When I reported this: • Staff connected me to an offsite internet vendor, wasting two hours of my time troubleshooting, only for it to fail. • "Beth" at the front desk repeatedly claimed it was a "global IHG outage," which seemed like a scripted excuse. • I had to rely entirely on my personal hotspot just to function, which was difficult given the poor signal. The "Invisible" Manager The most frustrating part was the management's refusal to speak with me. Over the course of 5 days, I asked to speak to the manager 6+ times. She never called me back, answered my voice messages, or reached out to me. • When I called at 5:00 PM: "She just left the office." • When I called at 12:00 PM the next day: "She just left the office." I was lied to, ignored, and isolated for five days. Do not stay here if you need to work, and definitely do not stay here if you value your safety and connectivity.
- BBBen BarnesDec 6, 20255.0Beautiful, festive, clean, friendly hotel located central to important Stanford and San Jose businesses with a local neighborhood feel. Walking distance to grocery and restaurants. Very safe neighborhood area, easy access to Hwy 101. 15 minute drive to SJC. Highly recommend
- KHKai HenryDec 3, 20251.0Booked and prepaid for my stay through Trivago. Then was charged again for my stay upon checkout. Slimy business.
- RBRakhi BhattacharyaNov 25, 20254.0Great location in the heart of Palo Alto, it's close to many good restaurants and it's about 40 minutes from SFO airport. The hotel offers very good conferencing facilities with large main conference rooms plus other smaller breakout rooms. Rooms are basic but were clean. Housekeeping was punctual and through. Service was good overall including room service in room dining. The food was delivered on time and was tasty.
Frequently Asked Questions About Crowne Plaza Palo Alto by IHG
Is there free Wi-Fi available at Crowne Plaza Palo Alto by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Palo Alto by IHG for guests.
What is the cancellation policy at Crowne Plaza Palo Alto by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Palo Alto by IHG?
Yes, we Crowne Plaza Palo Alto by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Palo Alto by IHG have accessible rooms?
Yes, Crowne Plaza Palo Alto by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Palo Alto by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Palo Alto by IHG front desk for more information.
Is room service available at Crowne Plaza Palo Alto by IHG?
Yes, room service is available at Crowne Plaza Palo Alto by IHG serving delicious food and drink to your room.
What time can I check in and check out at Crowne Plaza Palo Alto by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM at Crowne Plaza Palo Alto by IHG.
Is there free Wi-Fi available at Crowne Plaza Palo Alto by IHG?
Yes, complimentary Wi-Fi is available in all guestrooms and public areas at Crowne Plaza Palo Alto by IHG.
Are pets allowed at the hotel?
Yes, pets are welcome at Crowne Plaza Palo Alto by IHG.
Does Crowne Plaza Palo Alto offer a fitness center?
Yes, the hotel provides a free fitness center for guests to use.
Are there dining options available onsite?
Yes, Crowne Plaza Palo Alto has two restaurants and a bar available for guests.
Is parking available at the hotel and is it free?
Yes, free parking is available for guests at Crowne Plaza Palo Alto by IHG.
Does the hotel provide business facilities?
Yes, Crowne Plaza Palo Alto offers a business center and 18 meeting rooms to support your business needs.
Which nearby restaurants can I visit around Crowne Plaza Palo Alto?
Guests can enjoy nearby dining options like Cabana Cove Restaurant and Bar, 4290 Bistro & Bar, Trader Vic's, and The Sea by Alexander's Steakhouse, perfect for meals before or after your stay.
Are there any nearby hotels close to Crowne Plaza Palo Alto?
Yes, nearby hotels include Hotel Keen, The Palo Alto Inn, Oak Motel Palo Alto, and Courtyard by Marriott Palo Alto Los Altos, offering alternative accommodation options in the area.
What nearby gyms or fitness facilities can I access near Crowne Plaza Palo Alto?
Aside from the hotel's fitness center, guests can visit Crowne Plaza Hotel Gym located nearby for additional workout options.