Holiday Inn Palmdale-Lancaster by IHG

Reviews

• DC

  dora cortes

  Nov 8, 2025
  5.0
  High five to the cook, Pedro! Such an awesome dinner never expected it, the Cobb salad and hamburger with onion rings delicious, the service was awesome too! Amy & Shawn attended to us and they were a delight. Will be returning next time we visit Palmdale .
• BN

  Barb Niles

  Nov 4, 2025
  5.0
  The rooms were very nice, very clean, very new, and were a great value for the money! I will definitely stay here again if I'm in the area. Convenient location next to the main drag, Palmdale Boulevard and the 14.
• 29

  21 99

  Nov 3, 2025
  1.0
  The hotel itself is decent, but the staff really ruined the experience. I made my reservation over the phone through their call center for a Saturday stay. Everything was fine during booking I even asked about late checkout and was told the latest they offer is 2 PM, which was perfect. When I checked in, I asked again to confirm the late checkout, and the woman at the front desk told me their policy is that late checkouts have to be requested the morning of. That’s completely different from what the call center told me. Even after explaining that, she said the latest we could do was 12 PM. Whatever I let it go. The next morning around 11:30, housekeeping came banging on the door saying there was no late checkout. I told her we were told 12 PM, and she started getting loud and frustrated, even showing me her list of rooms to clean while putting her hand on my arm like it was a joke. Totally unprofessional. I told her we’d get ready sooner, and she ended it with, “12 PM, no later.” Overall, the hotel itself was okay, but the staff’s attitude and lack of communication made the stay uncomfortable. I won’t be giving this place my money again.
• RB

  Roberto Bueno

  Oct 27, 2025
  5.0
  Super nice. Clean, comfortable and great atmosphere. Good rates as well!!
• PF

  Paul Fenech

  Oct 19, 2025
  1.0
  On Saturday, October, 18th, 2025 at I.H.G. The Holiday Inn Palmdale-Lancaster by IHG: 38630 5th St W, Palmdale, CA 93551, my family and I experienced the most lackadaisical and bitter check-in and check-out. My family and I, arrived at 1:40am after a grueling drive, to our favorite place, I.H.G. Holiday Inn. This I.H.G. brand is our home away from home! My family and I absolutely love and recommend it to EVERYONE we know! As we approached the front desk, it was completely unattended. My family and I waited for 10-15 minutes for a receptionist. During our wait, we attempted to lightly knock on the counter, say Hello in a moderate tone with no success. After trying to call the direct phone number listed on Google Maps, a male gentleman appeared. No greeting, or warm expressed welcome. It felt like I was bothering him. I was the one that politely greeted him and expressed the details of our reservation, which consisted of 2 rooms for a total of 4 people. As a PLATINUM-ELITE MEMBER of I.H.G., I find the lack of professionalism completely unacceptable and down right disrespectful. As the owner of a business, I understand that first impressions are EXTREMELY IMPORTANT. In addition, guests/ clients are the reason a business succeeds. The male "representative" also failed to ask if I would like water, any other amenities or if I would like additional points for my stay, which is required with an I.H.G. PLATINUM-ELITE Membership. Furthermore, the total that I was being billed for was $50 dollars additional per room. There was no explanation to why. It wasn't until I asked why the total was different from my confirmation, that he said it was a "security" deposit. Which was understandable, but should have been explained during the check-in process. The following morning, Sunday, October 19th, at 9:47 am PST, there was no coffee to begin my morning. In my personal opinion, IHG Holiday Inn's have great tasting coffee! It's always available, and hot. I approached the female receptionist and asked if I may please have some coffee. In a very dry tone and uncaring look, she simply said that "there was none left and there wouldn't be making more bacause the restaurant closes at 10am PST". WHAT?!?! With check out policy of 11am, it has been my experience that coffee is always available and offered by the receptionist. I really wish that I would of taken both "receptionists" names so that further training could be provided in order to meet the IHG standard that I'm accustomed to. The service, quality and peace of mind are the reasons why I specifically choose I.H.G. I'm continuing to invest a fortune to become PLATINUM-ELITE STATUS I will not return to The Holiday Inn Palmdale-Lancaster by IHG: 38630 5th St W, Palmdale, CA 93551, and cannot recommend this location to my friends, family or 150k + followers on Facebook and Instagram. I am completely dissatisfied by this experience.

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