Brand Certified
Holiday Inn Palmdale-Lancaster by IHG
4.1(894 reviews)
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
Business Details
38630 5th Street West, Palmdale, CA
93551, United States
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
(661) 947-8055
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
https://www.ihg.com/holidayinn/hotels/us/en/palmdale/pdlca/hoteldetail
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
About
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Holiday Inn® Palmdale-Lancaster hotel offers guests the finest in service and amenities. Our guest rooms and suites include refrigerators, microwaves, Keurig coffee makers, and free high-speed Wi-Fi access to keep you connected to home and clients. Business guests and government sub-contractors appreciate being near Lockheed Martin, Boeing, General Atomics, Northrop Grumman, NASA and Edwards AFB. Our banquet facilities offer a perfect setting for any business, wedding, or other social event complete with on-site catering.
Our Palmdale Hotel's guests can unwind after a day of meetings or sporting events at the Big 8 Softball Complex or Lancaster Soccer Center. Steal an afternoon to hike at the Devil's Punchbowl, or ski at Mountain High Resort. Don't miss a visit to Joe Davies Heritage Airpark at Palmdale Plant 42 to see 14 historic aircraft. Bring your family to enjoy a day at Rockin' Jump for trampoline fun, Cinemark movie theater, or shopping at Antelope Valley Mall.
Take advantage of the inviting outdoor pool and whirlpool hot tub to relax or work out in the fitness center. Unwind with dinner and drinks at our 5th Street Bistro restaurant and bar before heading to bed. You'll see why guests love us; we're waiting to welcome you!
Location
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
Holiday Inn Palmdale-Lancaster by IHG
38630 5th Street West, Palmdale, CA
93551, United States
Hours
Certified by Holiday Inn Palmdale-Lancaster by IHG • Mar 01, 2026
Reviews
4.1
894 reviews
5 stars
484
4 stars
209
3 stars
94
2 stars
37
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members, particularly Shawn and Kayla, received high praise for their friendliness and helpfulness, others were reported as rude and unprofessional, leading to a mixed experience for guests.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty carpets, unclean bathrooms, and issues with room hygiene, which detracted from the overall guest experience.
Customer Service
Guests expressed dissatisfaction with customer service, particularly regarding communication and handling of issues, with some feeling disrespected or profiled based on race.
Room Quality
The quality of the rooms varied, with some guests appreciating the cleanliness and comfort, while others reported maintenance issues such as broken air conditioning and malfunctioning doors.
Breakfast Experience
The breakfast service received mixed reviews, with some guests enjoying the food while others found it lacking in quality and variety.
- JBJuan Biurquis3 days ago5.0My last stay was amazing a few months ago I got a room w/ a balcony which allowed me enjoy the placid view of the night falling and the Sun rising in the morning but other that I have no negative feedback customer service was great and respectful
- DJDale JohnsonFeb 25, 20261.0Rooms smelled like dead mouse. No water pressure in shower. Manager is rude.
- DRDaniel RossleyFeb 24, 20265.0I do love me a holiday inn…. ESPECIALLY when I get a night free with points!
- CRCici RoseFeb 17, 20261.0Was not a fan of this location. The rooms were ok. Definitely older, breakfast was not the best at all. Everything was cold/stale. Wouldn't recommend staying here with better options in the area. Only plus side was staff was extremely kind. Nice. And helpful.
- KJKiera JFeb 7, 20261.0I had a very upsetting and unacceptable experience at this hotel that needs to be addressed. My sister and I went down to the breakfast area early in the morning. We politely gave the waitress our room number, and she confirmed that breakfast was included with our stay. Moments later, A Hispanic lady who was also having breakfast stepped behind the counter and we noticed it looked like she double checked our room number in a very dismissive way to the point it seemed like she was questioning the waitress. What made this especially disturbing is that she did not question or “double check” a single non-Black guest who was eating breakfast at the same time. Only us. This was humiliating and felt like blatant racial profiling. There was no reason to question us after the waitress already confirmed our breakfast was included. Being treated like we were trying to get something we didn’t pay for—while other guests were trusted without question—was deeply offensive. No guest should ever be made to feel uncomfortable, singled out, or disrespected because of their race. This experience completely ruined our morning and left us feeling unwelcome. I expect better from a hotel that claims to provide professional and inclusive service. Management seriously needs to address this behavior and retrain staff on treating all guests equally and with respect.
Frequently Asked Questions About Holiday Inn Palmdale-Lancaster by IHG
What types of rooms and amenities does Holiday Inn Palmdale-Lancaster offer?
The hotel has 148 guest rooms and suites with refrigerators, microwaves, Keurig coffee makers, and free high-speed Wi-Fi. Amenities include a fitness center, outdoor pool, hot tub, sauna, business center, and a restaurant with a bar.
What are the check-in and check-out times at Holiday Inn Palmdale-Lancaster?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Holiday Inn Palmdale-Lancaster accommodate pets?
Yes, both dogs and cats are allowed at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
Are there any COVID-19 or hygiene safety measures applied at Holiday Inn Palmdale-Lancaster?
Yes, the hotel uses commercial-grade disinfectant, enhanced cleaning in common areas and guest rooms, sanitizer available, and high-touch items are disinfected or removed. Contactless check-in/out is also available.
Does the hotel offer all-inclusive rates and are kids allowed to stay for free?
The hotel offers all-inclusive rates and children up to 19 years old can stay for free.
What payment options are accepted at Holiday Inn Palmdale-Lancaster?
They accept American Express, cash, MasterCard, and Visa as payment options.
Are there nearby attractions guests can visit during their stay?
Yes, guests can visit nearby attractions such as Joe Davies Heritage Airpark to see historic aircraft, Rockin’ Jump trampoline park, Antelope Valley Mall for shopping, and the Big 8 Softball Complex and Lancaster Soccer Center for sporting events.
How can guests access the hotel using public transport or find their way around Palmdale?
Guests can use nearby services like the Chevron Station Palmdale for fuel and auto services, or U-Haul Neighborhood Dealer for truck rentals. Various real estate and insurance agencies nearby also make the area convenient for visitors.
What dining options are available at or near the hotel?
The hotel features its own restaurant called 5th Street Bistro with a bar. Nearby, guests can find additional dining options within walking distance.
Does Holiday Inn Palmdale-Lancaster provide facilities for business meetings and events?
Yes, the hotel has five meeting rooms with banquet facilities and catering available, suitable for business, weddings, and social events.
Brand Certified Facts from Holiday Inn Palmdale-Lancaster by IHG
This information is certified by Holiday Inn Palmdale-Lancaster by IHG and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
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