Business Details
About
Hotel
Located in Orange,CA, the Best Western Orange Plaza is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
533 reviews
5 stars
276
4 stars
156
3 stars
48
2 stars
22
1 star
31
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, unclean bathrooms, and pest problems.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude service and poor handling of issues.
Comfort and Noise
Guests noted that the beds were uncomfortable and that noise from outside and neighboring rooms was disruptive.
Breakfast Quality
The breakfast received mixed reviews; some enjoyed the variety and service, while others complained about limited options and availability.
Value for Money
Several customers felt the hotel was overpriced for the quality and amenities provided, with some comparing it unfavorably to motels.
- PTPaul T.Oct 5, 20251.0Honestly, it was one of the worst hotel experiences I have had in a very long time. The room smelled absolutely disgusting. It smelled like formaldehyde and cheap dollar store cleaner. The smell was so overwhelming that I had to keep a window open just to try to air things out. And the bathroom smelled disgusting. It smelled like mold and sewage. The trim boards around the bottom of the walls were all swollen like they were super wet at one point. There was a hole in the wall under my desk, and the walls were not clean. You could see streaks of some kind of fluid splattered on the walls. The shower was not much better. The tub felt 'slick' to the touch. I shudder to think what would make it slimy, but it was. The walls are also paper thin. The people above me were probably not trying to be very loud, but every time they turned over in bed it sounded like someone was dropping a heavy object on the floor. I'm not sure what was happening up there, but it sounded like they were rearranging furniture all night long. The first night I barely slept 2 hours. I could not find another place to stay closely or I would have eaten the price of the second night just to find another hotel. Truly, it's a disgusting place to stay. I'm not trying to be rude, I'm just being honest. I asked to change my room the first night I was there and the staff told me no. Although, I'm not sure that it would have mattered much.
- MCMr. CHOct 3, 20251.0Very dirty,bad service, rude front disk , over priced ,bad area
- CMCorey MillerSep 23, 20255.0Motel style accommodations are not my favorite but I will say this property surprised me. Jonna at the front desk seemed very new but was so helpful and willing! The breakfast attendant was so polite and welcoming!
- MDMaria Elena DavilaSep 3, 20255.0Excelente servicio ...muy limpio...desayuno super bien
- JBJavier García BurgosAug 18, 20255.0I had the best experience with Johnna at the reception. She went out of her way to help us with an issue with Expedia regarding early check out. I’ve stayed in many hotels worldwide , and this is probably the best service and the highest goodwill I’ve ever received.
Frequently Asked Questions About Best Western Orange Plaza
Is the Best Western Orange Plaza a smoke-free property?
Yes, the Best Western Orange Plaza is a smoke-free property to ensure a clean and comfortable environment for all guests.
Does Best Western Orange Plaza offer free Wi-Fi to its guests?
Yes, the hotel provides free Wi-Fi access for guests both in rooms and at the business center.
Where is Best Western Orange Plaza located?
It is located at 1302 W Chapman Ave, Orange, CA 92868, United States.
What are the operating hours for Best Western Orange Plaza?
Best Western Orange Plaza is open 24 hours a day, 7 days a week.
Does Best Western Orange Plaza have any special offers for guests?
Yes, guests who stay for 2 nights can receive a $50 Best Western Gift Card as part of a special promotion.
What kind of customer service can I expect at Best Western Orange Plaza?
The hotel prides itself on superior customer service that aims to meet all guest needs and exceed their expectations.
Which brand is the Best Western Orange Plaza affiliated with?
This hotel is part of the Best Western brand.
Are there any nearby dental offices close to Best Western Orange Plaza?
Yes, Sunkist Dental Office is located nearby, providing convenient access to dental care during your stay.
What medical services are available near Best Western Orange Plaza?
Diabetes Associates Medical Group is nearby, offering specialized medical care in the area.
How can nearby places of interest help guests at Best Western Orange Plaza?
Nearby medical and dental offices like Sunkist Dental Office and Diabetes Associates Medical Group provide convenient healthcare options, while the hotel itself ensures comfortable stays for travelers.