Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Enjoy a comfortable stay at our hotel near Ontario AirportCome experience the gateway to Ontario at the Holiday Inn Express & Suites Ontario Airport with 120 spacious guest accommodations and over 3,000 square feet of meeting/banquet space. Guests will enjoy cozy, spacious rooms, complimentary Stay Smart® full American breakfast bar, complimentary high-speed wireless Internet access, complimentary Business Center as well as 24 hour Fitness Center. Ideally situated at the intersection of major freeways I-10, I-60 and I-15 and minutes from the Ontario International Airport, our hotel provides guests with easy access to city center.
Location
Holiday Inn Express & Suites Ontario Airport by IHG
2280 South Haven Avenue, Ontario, CA
91761, United States
Hours
Reviews
4.3
864 reviews
5 stars
507
4 stars
212
3 stars
82
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and facilities, although some reported issues with specific rooms.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others experienced rudeness and lack of assistance.
Breakfast Quality
The complimentary breakfast was frequently mentioned as a highlight, with many guests enjoying the variety and quality of food offered.
Room Issues
Several guests reported problems with room amenities, including malfunctioning TVs, noisy air conditioning, and cleanliness issues in bathrooms.
Location and Accessibility
The hotel is conveniently located near the airport, but some guests noted noise from the highway and issues with shuttle service.
- DBDavid BurkeDec 20, 20251.0Where do I start? The rooms are nice and clean. They were obviously updated a few years ago. But once checked into the room, at 10:00 p.m. at night, maintenance decided that they were going to shampoo all the carpets on our floor. I went outside asking the maintenance guys not to since it was very loud and we could not sleep. He had no issues picking a fight with me and threatening to kick me out of the hotel. And proceeding to flip me off. He did leave the floor but then took one of the carpet dryers and pointed it right at the door for the hotel room shooting the air under the door. Once I discovered this, I removed the carpet dryer and put it down the hall. Front desk and management has no concerns and did nothing to remedy the problem. There's a serious issue with management and scheduling with this hotel. There are plenty of hotels in the area and I would highly recommend finding something else. For the price they charge for the rooms I would expect better service and staff that is more considerate of the people staying there!
- JLjohn linDec 7, 20251.0The front desk at check in should have a better English speaking person, we check in last night and can't hear/understand what he was saying. When I asked if he can help on a second reservation for Wednesday day he is very rude and told me to go online for help. I will not coming back to this hotel again.
- EPEvelio PrietoDec 2, 20255.0👍muy limpio exelente servicio
- RSRose SNov 26, 20251.0An awful experience. This franchisee is fraudulent and improperly charges credit cards and relies on the fact you are traveling to refuse to reimburse. Be sure to review your bill and charge back where necessary.
- TRTyler ReamerNov 18, 20255.0Great rooms, spectacular beds, conveniently located near ONT airport with a free shuttle!
Frequently Asked Questions About Holiday Inn Express & Suites Ontario Airport by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Ontario Airport?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Holiday Inn Express & Suites Ontario Airport offer free breakfast?
Yes, a complimentary breakfast is available featuring a buffet breakfast bar.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel offers accessible parking and is mobility accessible, including an elevator.
Are pets allowed at the Holiday Inn Express & Suites Ontario Airport?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel provide airport shuttle service?
Yes, a free airport shuttle is available for guests.
What fitness amenities are available at the hotel?
Guests have access to a free 24-hour fitness center with elliptical machines, free weights, and treadmills.
Are housekeeping services provided daily at the hotel?
Yes, housekeeping is available daily to maintain cleanliness and comfort during your stay.
Is free parking available for guests at the hotel?
Yes, free parking is available for all hotel guests.
What are some nearby dining options close to the hotel?
Nearby dining options include Miguel's Jr., Wendy's, Titan Burgers, Happy Fried Chicken, Alberto's of Ontario, Jack in the Box, Farmer Boys, and Tait's House of Soul Food which offer a range of fast food, Mexican, burger, and soul food cuisines.
Are there nearby convenience stores or gas stations near the hotel?
Yes, guests can find convenience stores and gas stations nearby such as 7-Eleven, AMPM, ExtraMile, Chevron, Mobil, and ampm for quick shopping and fuel needs.
What professional services and business amenities are near the hotel?
Nearby, you can find business and professional services including Handle-It, Inc. (industrial equipment), Sinclair Worldwide (advertising agency), WCS Consulting (freight and cargo service), and A1 Loans USA (financial service).