Embassy Suites by Hilton Ontario Airport

Reviews

• RW

  Rose W

  Oct 2, 2025
  4.0
  I reserved 2 rooms I asked for 1 to be handicapped accessible when we arrived only had the 2 queen suites so I went ahead and took them, the first night was so uncomfortable the toilet was extremely low the room looked pretty nice , the next morning switched to a King suite accessible room. I asked room service for clean towels and to dump my trash she replaced towels but left the trash, the shower had a pipe from the sealing which was dropping water in the accessible room ,son in the queen suite room the pipe was over the tub and dropping water they claim it was from the air conditioning, imagine in the tub and water dripping on you, all three days we had to keep going to the front desk because our keys wouldn't activate the doors, breakfast was good but overall the experience could of been better and if you are a tall person the sitting is for shorter stature
• TP

  Tulsi Prabhu

  Sep 24, 2025
  1.0
  The quality of this particular location is down the drain. The hospitality department needs fresh training because they seem to have lost it. The front desk staff is unwelcoming (for my last 2-3 visits), the bar tender is always grumpy and the checkin staff is always there to trick you into charging you for parking, just by asking you - "are you driving"?. If you say Yes, they charge you $35/night. They won't ask "are you parking at our parking lot". This time the rooms were prepared as per the pictures below. I reported this and I was given a new room but the beds were done the same way. DO NOT STAY HERE.
• HK

  Holly Kreisman

  Sep 21, 2025
  5.0
  George got us to our meeting safely and right on time in the van. He was professional, kind, and always had a smile. Very reliable and courteous—highly recommend!
• HL

  HD Trucking logistic

  Sep 17, 2025
  1.0
  It’s supposed to be an embassy room smells and it’s gross plus customer service is rude. I wouldn’t stay here again old dated. It’s much better options for the price. Security very rude and I was racially profiled. I am a biracial male me and my wife apparently, they’re prejudice here. Also stay away from this place.
• MM

  Michael D Morrow

  Sep 12, 2025
  5.0
  I chose Embassy Suites near the airport because they are a powerful brand, and it is close to the rental return center, which is less than 2 miles away. The good news is that several of my front desk interactions were with Krystal. So far, I have stayed 1 weekend and 1 weekday in a single month and would like to break down my stay experiences with you. Before I continue, I do not post 1-4 negative reviews online. If you look at my reviews, I only post my positive experiences. However, I will share recommendations and negative experiences that happened to me in my posted reviews. My First Weekend Stay: On my first stay, I was assigned to a wheelchair friendly room on the eighth floor. The room was extremely spacious, and the accommodations were amazing. When it came time to take a Shower, I noticed that there was no hot water, yikes!!! I suffered through the Shower and continued to get dressed. Free Breakfast: I chose to have a customized omelette with cheese and spinach. The coffee was warm, and I opted out of the pre-packaged items and went to a nearby bakery for freshly-baked pastries. Krystal was very nice and smiled while working on my checkout. She has mastered customer-facing skills where my happiness was Paramount. She is the reason I chose to stay a second time. I would give her five stars for her professionalism and room 4 stars on this visit. My Second Stay Believe it or not, on my second visit, Krystal checked me in. Upon opening the room door, I was very happy with the room. Yay, the room had running hot water. Sadly, I noticed on the left arm of the sofa bed a noticeable dirty slurry area. YUCKY!!! I was completely turned off from wanting to sit on the couch to watch TV. The sofa was extremely dirty. There was an odor of jet exhaust permeating the room. I will request a room on the opposite side of the Hotel next time. To achieve this guilty pleasure, one must walk to the Bar and buy a beer of their choose, and walk to the refrigerator. Why not have chips in the bar? Please don’t answer, I needed the exercise lol. My wanting to purchase $5 bag of chips was very uncomfortable! Next time, I will walk across the street to Costco or order at the bar where they took my cash. Why? This is where the story begins Apparently, the computer had issues on my checked in day. I am standing to the right of the counter near a credit card terminal, waiting to hand cash to the front desk, as in my past visit. “We don’t take cash.” “We can only take credit cards.” Me: “Please put on my room account.” The other associate unexpectedly walks up to the area and says the following, “I am sorry!” “I am sorry!” Me: “Are you asking me to move??” “I am sorry!” “I am sorry!” The couple he was working on the extreme opposite side of the counter walked towards me, and using common sense, I moved. The gentleman did not ask me to move and basically moved his guest in my place without the courtesy of explaining what was going on. The Lady (I believe a manager) behind the desk says: “Sorry, our computer is not working. You have to use a credit card.” I found out that to buy a bag of $5 chips. I had to use a credit card, not put on the room account. The couple is still where I was standing lol My beer is getting warm lol (took almost 15 mins or more) I realize when you’re having computer problems, it’s stressful and very difficult to navigate correctly. With this said We all can learn things as we check in, and how so can avoid uncomfortable things I avoided the “free breakfast” and went to the airport for breakfast. It was yummy! Overall, Embassy Suite is 7 out of 10 My room experience this time was a 3.5 Nice Job, Krystal, you made my visit AWESOME!!! If you are a potential guest of Embassy Suites, be sure to tell Krystal that you read about her and look forward to her making you smile with her service excellence!!! Request a room on the opposite side of the hotel if you are sensitive odors. If you found this post helpful, be sure to like it.

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