Holiday Inn Express & Suites Welland by IHG

Reviews

• DS

  Deepak Sharma

  3 days ago
  5.0
  Great stay! The hotel was very clean and comfortable. Gm Joe and the entire staff were friendly, helpful, and welcoming. You can really tell the team cares about their guests. Would definitely stay again!
• KE

  kaur ekam

  Aug 28, 2026
  5.0
  I had a great stay last weekend . I really enjoyed the breakfast . Everything was all good . I really appreciate the great service by front desk agents . Everyone was professional and very helpful. The great thing about this hotel is everything is all included nice breakfast and parking specially in this busy season .
• JS

  JAMES S

  Aug 24, 2026
  1.0
  ABSOLUTE NIGHTMARE: Active Bed Bug Infestation & Hostile Management Do not stay here unless you want to risk bringing a severe pest infestation into your own home. We booked a room for a family friend for the night of August 23–24, 2026, to give her a place to rest after a late drive before staying at our house for the week. What should have been a simple, comfortable stay turned into an expensive, stressful disaster. She woke up in the morning to find live bed bugs crawling in the bed (see attached photos for proof). When we brought this health hazard to the front desk, the hotel's immediate response was total denial and indifference. They refused to refund the room until we aggressively pushed back and demanded accountability. When we escalated the issue to corporate customer service, we were brushed off with a standard response that someone would "get back to us in 24 to 48 hours"—a complete dodge to get us off the line without offering any actual assistance. The collateral damage from this property’s negligence cost us far more than the price of their filthy room. Because of the massive risk of introducing bed bugs into our own house, we couldn't risk having our friend stay with us as planned. I had to drop an extra $400 out of pocket for a last-minute room at a reputable hotel just to keep her safe and isolate her gear before we could verify she wasn't carrying hitchhikers. WARNING: If you stayed at this hotel between August 23 and August 24, 2026, check your body, luggage, and clothing immediately. Management is actively ignoring a health hazard, refusing to take responsibility, and letting guests sleep in infested rooms. Look at the photos and book literally anywhere else.
• AP

  Aimy Portnoy

  Aug 15, 2026
  4.0
  overall, this place is great! i stayed here for one night but the prices are absurd! 500 dollars for one night. the beds are comfy, very clean, the shower pressure is not good but when we complained we got 30% off and the workers were so extremely nice during my stay! i really recommend this place if u want to sleep comfy!
• YK

  Yousaf Khan

  Aug 9, 2026
  5.0
  I stayed two nights and booked a single room with two king beds. This is a new hotel. The hotel is located in a open quite secluded location but it is close by the main highway and shops and restaurants. The hotel has enough free parking space. The staff was cordial and welcoming. The rooms were very clean and bedding were crisp and comfortable. The bathroom has good quality toiletries and in very upgrade status. The breakfast was great and have enough variety of items. Overall it is a very good hotel and I will stay here again. I would strongly recommend this hotel.

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