Crowne Plaza Toronto Airport by IHG

Reviews

• KC

  katrina chaisson

  May 11, 2026
  1.0
  So many things were wrong with this hotel one they said that the pool was working and it wasn’t we would’ve had to go over to the Sister hotel to they didn’t tell us that we had to put a deposit down when we booked the hotel. There was no microwave in the room and we told that there was and when we got the security deposit back, they told us oh well now you have to pay for parking and yeah. Very small rooms the pictures do not do any justice. I would not recommend this hotel to anybody.
• GS

  Gurlal Singh

  May 6, 2026
  5.0
  We had an amazing dinner last night at The Cannery Kitchen & Social, and the experience was even better because of Ginny’s outstanding service. She was extremely friendly, professional, attentive, and made us feel genuinely welcomed throughout the evening. Her positive attitude, excellent communication, and dedication to customer satisfaction truly stood out. She handled everything with great care and professionalism, which made our dining experience memorable and enjoyable. Staff members like Ginny are a great asset to the restaurant. Highly recommended, and we look forward to coming back again!
• BT

  Babe Toms

  Apr 25, 2026
  1.0
  Lipstick on a pig! I have never seen such filthy furniture. Rug dirty! Couch like cement! Bed great! Bathroom remodelled! I am so disappointed as I met my out of province family for a hockey tournament and reunion . I am an 88 yr old person and can not remember staying at a hotel like this since a kid when we could only afford a motel 6. My Toronto area daughter and son-in law picked me up and the room was left to our poor grandson and great grandson to endure. 1,200 dollars plus breakfast etc for 3 days to just endure is very poor advertisement! I will certainly not suggest this hotel for any more of my out of town guests!!
• TA

  T A

  Apr 24, 2026
  5.0
  I had the absolute pleasure of being assisted by Fahim at the Crowne Plaza Toronto Airport, and I genuinely cannot say enough great things about the experience. From the moment I arrived, Fahim demonstrated a level of professionalism, attentiveness, and genuine hospitality that truly elevated my entire stay. What stood out most was his exceptional work ethic and dedication to service. Fahim takes the time to really listen to guests and understand exactly what they need. Rather than offering generic assistance, he carefully ensures that every request is handled thoughtfully and efficiently. It’s clear that he takes great pride in his work and goes above and beyond to make guests feel welcomed, valued, and comfortable. His communication is excellent, his demeanor is warm and respectful, and he maintains a calm, professional presence even when things are busy. You can tell he genuinely cares about creating a positive experience for every guest he interacts with. That kind of attention to detail and commitment to service is rare and incredibly appreciated. Employees like Fahim are the reason people return to the Crowne Plaza Toronto Airport. He represents the very best of hospitality, and the hotel is truly fortunate to have someone of his caliber on their team. I would happily recommend this hotel to anyone, knowing that staff members like Fahim are there to make every stay exceptional.
• FB

  Fareeda Bullert

  Apr 12, 2026
  2.0
  I recently stayed at the Crowne Plaza Toronto Airport and had a mixed experience. During my stay, there was a cheerleading competition nearby, and a few teams stayed in the hotel. That alone wasn’t an issue, but the noise levels on my floor were. On Thursday night after 10 PM, there was loud talking and shouting in the hallways and rooms nearby. I didn’t report it at the time, assuming it would quiet down. We have all been teens once. Unfortunately, the same thing happened the following night, but worse. I returned to my room around 11 PM and could hear high-pitched screams, and loud conversations from my room that was more than 10 rooms away, around a corner. The noise came mostly in their rooms, but occasionally you could hear teens going in and out of their rooms into the hallway. After waiting about 30 minutes, I tried calling the front desk multiple times from both the room phone and my cell, but no one answered. I ended up going downstairs to report it in person, where I saw staff at the desk chatting while the phones were ringing unanswered. To their credit, once I spoke to the front desk, they did address the issue and the noise was eventually resolved. However, the lack of responsiveness and the need to go downstairs late at night was frustrating. Situations like this really highlight the importance of enforcing quiet hours and setting clear expectations for group bookings, especially in an airport hotel where many guests are trying to rest before flights or after long travel days. What about pilots? Folks on long layovers? I hope the cheerleading teams AND their chaperones take some lessons in consideration and social awareness, or maybe next time they can book out the entire hotel on their own to be as loud as they want :) That said, I do want to highlight a positive: the front desk associate who checked me in was incredibly kind and compassionate. I was in town visiting sick family, and her warmth and empathy truly made a difference. She was a standout and exactly what you hope for in hospitality. The two stars are for her and for housekeeping.

Frequently Asked Questions About Crowne Plaza Toronto Airport by IHG