Crowne Plaza Toronto Airport by IHG

Reviews

• JL

  Julian LeBlanc

  Jul 4, 2026
  5.0
  My friend and I had a fantastic 2-night stay! I’ve been here many times before, but had to share some love for the front desk superstars Nav and Noor! They were accommodating, fun, and made us feel special! Incredible women! I’ll be back!
• LE

  Liban OMAR EGUEH

  Jul 2, 2026
  5.0
  Great hotel very clean and comfortable amazing location and great food Khaled at The front desk was very helpful and friendly I will come back Give me the address of that Somali restaurant; I'm going to stop by there before I leave.
• KB

  Kerry Ballard

  Jun 30, 2026
  2.0
  We arrived 30 minutes after the advertised check-in time, but our room was still not ready. The lobby was packed with guests waiting, and there wasn't enough seating available. I needed to make an important business call and was directed to sit in the restaurant since there was nowhere else to go. When we asked about compensation for the delay, we were given a small bag containing chips, a granola bar, and a bottle of water, which did not feel like an appropriate response given the inconvenience. Once our room was finally ready, it was disappointing. It was quite small, didn't smell fresh, and the cleanliness was lacking. There were dust bunnies under the cabinets, the toilet had visible stains, and the pillows smelled old—a first for me in any hotel. The hallway noise was also very noticeable, suggesting poor soundproofing, and to make matters worse, parking cost an additional $30 per night. Overall, this was a disappointing stay. There are many better airport hotel options available that offer a cleaner, quieter, and more accommodating experience.
• KR

  Katy Rish

  Jun 25, 2026
  1.0
  Very poor customer service. Arrived to YYZ on a 13 hour flight. Then had to wait over an hour for the shuttle to this hotel to arrive. Called guest services multiple times and was spoken to rudely and even hung up on. Calls to guest services from other people waiting for the same shuttle were also ignored and hung up on. When I finally arrived to the hotel, the manager was very rude and impatient, telling me that guest services representative probably hung up on me because she had other calls. Completely unprofessional behavior from both.
• EC

  Erin Christiansen

  Jun 7, 2026
  2.0
  Well i must say for the price i was charged to stay 5 nights…i am beyond disappointed. After driving 24 hours all I wanted was a shower, I get in there and no shampoo, conditioner or body wash…annoying but whatever i was exhausted. The next morning i asked the cleaner if I could have get some when she did my room. I was asked to leave the room for awhile so she could clean, no problem. Returned and she refilled the shampoo, body wash etc and left more towels. Today is day #3 and I went out all day and returned to find my room had not been cleaned…beds not made, garbage cans still full, so I call the front desk and said “Hi, we just returned back to our room and noticed it has not been cleaned even though the cleaner was at the room beside ours when we left?” To which the woman who answered said “ I can request housekeeping right now for your room CLICK and hung up. It is now 10:34 pm and nobody has come…I feel after paying $1600 I should at least get clean towels and my garbage emptied. $55 a night for my dog and $35 a night to park = A LOT of extra money for nothing. No breakfast unless you wanna pay $30. No coffee unless you want to pay $3.50 for the tiniest abd most nastiest cup of coffee. When parking…you have to share a lot with Hyatt and Scaddabush so if the lot is full then you have to park really far away…for someone with mobility issues and who paid $35 a night this is unacceptable. I will never stay here again. I can’t even get the bare minimum like clean towels and hand soap. Oh! And the shower surround is cracked and was just “caulked” over with white caulking…once water gets in behind there that means MOULD! Worst service. Way over priced. Rude staff who answer the phone when you call the front desk. Takes forever to check in. Hidden fees that cost me almost $500 extra dollars. Shitty parking arrangement. Absolutely highway robbery especially with such awful service. I will warn everyone to stay away and go elsewhere.

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