Chelsea Hotel, Toronto

Reviews

• CB

  Cooper Brown

  Jun 29, 2026
  5.0
  We won’t stay anywhere else in Toronto! You cannot beat this location. Period. There’s a restaurant and cafe in the hotel. Ask for Kwang if you go to The Elm! She’s the best ❤️ Critical part - The bathrooms are a bit dated. They need an upgrade. It’s also a bit annoying they take to-go orders at the host stand at the restaurant. It creates a wait to get seated that shouldn’t exist. The entrance of The Elm is odd. They put a barrier between the cafe and the restaurant that you need to walk around at dinner time. Also, the ladies at the cafe can be a bit slow. Take an order, have them step down to the pick-up counter and then take the next order. All of that being said, those are things that do not take away from how great this hotel is and how much I recommend it. Family friendly, adult friendly, the best location in Toronto!!
• BV

  Bobby-Jo Vervoort

  Jun 29, 2026
  5.0
  We’ve stayed at the Chelsea hotel in the past, however, this past weekend‘s stay was one to remember! With the Help of Maddie and her team, they made my daughter‘s sixth birthday extra special with a surprise in the room of balloons, a piece of birthday cake, and a really sweet bag full of goodies for her birthday. I had reached out to the hotel to inquire about this, and Maddie was more than happy to do this special surprise for no additional cost. The hotel is big, beautiful and clean. The room was very spacious and the king-size bed was very comfy. We didn’t get a chance to try the pools, kids, activities, or restaurant onsite, but we will absolutely be back in the future! Thanks again so much Maddie and the whole team at Chelsea Toronto!!
• ZC

  Zach Chenier-Holcomb

  Jun 27, 2026
  5.0
  My husband and I stayed at the Chelsea Hotel while visiting Toronto for Pride and the Noah Kahan concert, and we couldn't have asked for a better experience! The staff was absolutely amazing—everyone was so friendly, welcoming, and always willing to help with anything we needed. The drag brunch was an absolute highlight and so much fun! We also loved the pools, which were clean and perfect for relaxing after a busy day exploring the city. One of the best parts of staying here was the location. We were able to park our car when we arrived and walk everywhere we wanted to go, which made our trip so much easier and more enjoyable. The Chelsea Hotel truly made our trip memorable. We will definitely be staying here every time we visit Toronto. Highly recommend!
• MA

  Maria Andrade

  Jun 22, 2026
  3.0
  I expected a better-maintained and more modern hotel for the price we paid. Unfortunately, our experience did not fully meet our expectations. The hotel itself felt quite outdated and in need of renovations and repairs in several areas. Considering the rates charged, we expected a more recent and better-maintained property. The bathtub in our room was not properly cleaned and had stains that appeared to be blood, which was very unpleasant to find upon arrival. The biggest disappointment, however, was the air conditioning unit. It made an extremely loud noise throughout the night, making it difficult to sleep and negatively impacting our stay. On the positive side, the bed was comfortable, the room was spacious, the pool facilities were enjoyable, and the location of the hotel is excellent and very convenient for exploring Toronto. I would also like to mention my check-in experience. When we arrived on Saturday around 6:00 PM, we were assisted by a receptionist who was not very welcoming. She did not smile, was not particularly friendly, and seemed to lack a customer-service-oriented attitude. A warmer and more professional approach would have created a much better first impression. Overall, while the hotel has some strong points, I believe there is significant room for improvement in terms of maintenance, cleanliness, customer service, and the overall condition of the property.I expected a better-maintained and more modern hotel for the price we paid. Unfortunately, our experience did not fully meet our expectations.
• GR

  Georgia Rannard

  Jun 10, 2026
  5.0
  Our stay at the Chelsea Hotel Toronto exceeded all expectations and was one of the highlights of our trip to Canada. Prior to coming was unsure what to expect during to the mixed reviews but for us was perfect From the moment we arrived, we were impressed by the professionalism and friendliness of the staff. Before our stay, I had left a note explaining that this trip was particularly special as my parents were celebrating their honeymoon. Peter at the front desk took the time to read our note and went above and beyond to make our stay memorable by arranging a room upgrade. It was such a thoughtful gesture and really showed the level of care and customer service the hotel provides. The room itself was spacious, spotless, and well-maintained, with everything we needed for a comfortable stay. Housekeeping did an excellent job, and it was clear that high standards of cleanliness are taken seriously throughout the hotel. We had a coffee machine , 2 double beds , fridge and a balcony with view of the cn tower room 2380 The facilities were fantastic. We especially enjoyed the pool area and waterslide, which were great for relaxing after busy days exploring the city. Despite being one of the largest hotels in Toronto, everything felt well organised and efficiently run. It was interesting to see that the hotel is trusted by conference attendees, airline pilots, and cabin crew, which speaks volumes about its reputation and quality. One of the biggest advantages of the Chelsea Hotel is its location. It is perfectly situated for exploring Toronto, with many attractions, restaurants, shops, and public transport options within easy walking distance. It made getting around the city incredibly convenient. What really stood out throughout our stay was the exceptional customer service. Every member of staff we encountered was friendly, approachable, and eager to help. The combination of excellent service, comfortable accommodation, great facilities and a central location made for a truly enjoyable experience. A huge thank you to the entire team for helping make my parents' honeymoon celebration so special. We made some wonderful memories during our stay and would not hesitate to book the Chelsea Hotel again when we return to Toronto. Highly recommended.

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