Chelsea Hotel, Toronto

Reviews

• RH

  Rosanna Henry

  3 days ago
  3.0
  We stayed with two kids during a busy weekend when hotel rooms were expensive. The hotel is a hive of tour groups, baseball fans and concert goers. It does the job but we won’t stay again. 1) Kids - the pool is freezing and heavily chlorinated. Note the slide is only for kids over 112cm. We stayed as long as we could put up with burning eyes. 2) room - Chelsea room is dated and small. It does the job. Our issue was how loud it was, from a guy throwing up in the corridor at 12am or sirens outside. It is not a restful sleep. The A/C is also loud, but it works. There were only three lifts so there was quite a wait most of the time. 3) location - its sort of ok? It’s not a nice area by any stretch but it has amenities. We would stay downtown next time to be closer to the island, distillery district etc. Eaton centre is a shell of what it used to be so not a selling point. 4) other notes - beware loads of unlicensed cabs prey on this hotel because of the volume of tourists. Parking is also $45 a night. Other parking garages close by are $12-$24. The music in the lobby is weirdly loud? Staff are lovely!
• SS

  Shahab Saham

  6 days ago
  2.0
  Very Disappointing Experience – Not Worth the Price Our experience at the Chelsea Hotel Toronto was quite disappointing, especially considering that the room rate was noticeably above the average price for a hotel in the area. We accepted the higher price because we thought we were paying for a better experience and the convenience of staying downtown. Unfortunately, from the moment we arrived, it felt like the hotel was operating beyond its capacity. The lobby was extremely crowded and felt more like a busy shopping mall than a hotel. There were long lines at reception, and even the breakfast area regularly had queues. It gave us the impression that the hotel was taking in more guests than it could comfortably handle, or that there simply weren’t enough staff for the number of guests. We arrived around 7 AM and asked about early check-in. We were told that they would check whether a room was available. After checking, they confirmed that a room was available, but told us that early check-in would cost $125, which was roughly 60–70% of the nightly room rate. While I understand that early check-in can come with an additional charge, that amount felt excessive, especially since the room was already available. Unfortunately, the problems continued after we got into the room. The bathroom ventilation fan was not working. This meant that the bathroom remained humid and unpleasant after taking a shower, and there was also a lingering smell. We reported the issue to the hotel staff and were told it would be fixed. However, when we returned later, the fan was still not working at all. It was unclear what had actually been done. The biggest issue for us, however, was the noise. The windows provide very little sound insulation. Even with the windows completely closed, we could hear a significant amount of noise from outside. At night, it honestly felt like sleeping with the window open or even sleeping outside on a balcony. The sound insulation inside the hotel was also very poor. We could clearly hear people walking and talking in the hallway, as well as noise coming through the doors and walls. This made it extremely difficult to relax and get a good night’s sleep. For a hotel in downtown Toronto charging above-average rates, I would expect much better sound insulation, room maintenance, and overall guest comfort. If you are looking for a quiet and comfortable stay, I would not recommend this hotel. Unfortunately, despite its central location, our experience was far from what we expected for the price we paid.
• NG

  N Goyi

  Aug 23, 2026
  1.0
  I am extremely disappointed by the way the Chelsea Hotel Toronto has handled a serious safety issue in the men’s washroom. On two separate occasions, I informed the front desk that the washroom stalls should, in my opinion, be temporarily closed because one of the partition walls appears to be dangerously insecure. As the attached photos show, the partition is supposed to be secured at four points, but three of the four mounting points appear to be missing or not properly secured. The partition therefore does not appear to be safely anchored. Despite reporting this issue twice and specifically raising concerns about the potential danger to guests, neither of my reports appeared to be taken seriously and the washroom remained in use. What makes this even more concerning is that the same issue affects the accessible toilet stall. A grab bar intended to support people with reduced mobility is attached to the partition, yet the partition itself appears to have missing or unsecured mounting points. Someone may reasonably rely on that grab bar to support their body weight when standing up or sitting down. If the partition moves, detaches, or collapses under load, the consequences could be serious. This is not simply a cosmetic maintenance issue. It is a potential guest-safety and accessibility issue. I find it unacceptable that after bringing a visible safety concern to the attention of the front desk twice, there was no apparent urgency to secure the area or temporarily take the affected toilets out of service while the installation was inspected. Based on my experience, the Chelsea Hotel Toronto’s response has left me with the impression that guest safety was not treated as a priority. I strongly hope management investigates this immediately, properly secures the partition and its supporting hardware, and reviews why repeated safety reports from a guest did not result in prompt action. The attached photographs document the condition I reported.
• JH

  J H.

  Aug 22, 2026
  5.0
  We stayed here for the first part of our trip to toronto. It was my first time to this city and from the moment we spoke to Raj during check in we knew we were in good and competent hands. I had tests that ran late on our check out day and Raj accommodated us and when we needed an extension because my test ran long they again helped us out. The room was everything we needed it to be and the balcony was my favorite part of the room. We were 25 floors up so we got to experience Toronto with a birds eye view especially when we visited their roof top patio with a view of the cn tower and the Toronto skyline. The housekeeping ladies were SO nice and sweet - incredibly helpful. We also wanted to send a shout out to one of the bellmen unfortunately we never caught his name. He had a shorter stature had shorter grayish hair and a lil bit of grey facial hair - he was working the night we checked in helped bring our bags up to the room and helped bring them downstairs and got us safely into a cab. He seemed genuinely concerned for us and where we were off to next and everytime we interacted with him he had a smile on his face and was there to be as helpful as he could without any hesitation. Mgmt of this hotel and the hotel chain should be made aware of this man, Raj, and the housekeeping ladies who made our stay memorable. The amenities also very cool. They have an adult only pool and gym on the 26th floor along with the skyview terrace mentioned earlier. Ground level they have a Cafe with incredibly tasty hot chocolate. Outside one of the doors is a quaint hideaway patio with lots of birds and greenery. Nearby you'll find ikea, Marshall's, homesense, tim hortons, the eaton mall which is crazy huge multiple levels and access to everything. Youre also 10 min walk from the toronto general hospital. Outside one of the doors there are sculptures of melting snowmen we used those as landmarks because we kept getting lost (dont trust google maps when youre walking around exploring it will take you on the most round about tour you never knew you needed haha and bring good walking shoes!) If youre new or not so new to Toronto especially the downtown area, or need cloae access to the toronto general hospital hit up the Chelsea hotel you wont regret it.
• MM

  Marasinghe Marasinghe

  Aug 15, 2026
  5.0
  ⭐⭐⭐⭐⭐ An Unforgettable Downtown Escape for the Whole Family! Our recent stay at the Chelsea Hotel Toronto was absolutely exceptional, and the experience easily ranks as one of the best we have ever experienced as a family. From the moment we arrived, we were blown away by the perfect central location. It is situated right in the heart of downtown Toronto, making it incredibly easy to walk to major attractions, shopping centers, and transit lines. The rooms were beautifully appointed, immaculately clean, and offered a modern, comfortable oasis to relax in after a long day of exploring the city. The hotel's recreation facilities are a massive standout. The family pool area is a total paradise for kids, featuring an incredible indoor corkscrew waterslide that provided hours of endless entertainment. At the same time, the dedicated adults-only pool offered a beautifully peaceful, quiet retreat on the upper floors to unwind and take in the city views. Another unexpected highlight was The Workshop, where the organized family activities were engaging, creative, and some of the highest-quality hotel programming we've ever encountered. To top it all off, dining at The Elm Tavern was a culinary masterpiece. Every dish we tried was phenomenal, offering an elevated yet entirely accessible menu that genuinely rivaled the top standalone restaurants in the city. Between the unbeatable amenities, the top-tier food, and the stellar service, this hotel truly delivers everything you could possibly want. We will absolutely be returning!

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