Best Western St Catharines Hotel & Conference Centre

Reviews

• CR

  Cherwanda Reed

  4 days ago
  2.0
  This was the holiday weekend and the weather was hot. I was unable to shower because the handles were old and stripped. Maintenance fixed one time and as I returned the same day and tried to use the opposite handle it was stripped as well. Maintenance had left for the day. By the time they would return I would have checked out. I was not offered a refund or courtesy stays for the future. Just given a # to call. This stay was 300 a night, so to not be able to shower when you arrive, while there or before you leave is insane!!!!
• RW

  Robert Wilkinson

  4 days ago
  4.0
  The rooms are on par standard for what I expected. Clean and I really like the inner Courtyard convenience to both indoor and outdoor pools. Customer experience from staff was exceptional and special recognition to Jarius and Darriane, both of these staff members were incredible and extremely helpful in accomodating the special requests of 2 ten year old cousins who were in and out of both pools repeatedly for our 2 night stay. Breakfast was filling and satisfying with options for the picky young ladies in our party. A big thankyou for making our stay memorable and special for my daughters Birthday treat.
• SC

  Shack Crawford

  Jun 30, 2026
  5.0
  I had the best time at this hotel it was super clean the staff was amazing the room I had was fit for a king and the breakfast 🍳 omg very enjoyable. anytime I need a hotel 🏨 in St. Catharines I recommend the best western ur stay will be comfortable and relaxing 👌🏾🫡
• FN

  Fearless Nomad

  Jun 20, 2026
  2.0
  Staying here for work , there is a kids team staying on the same floor , they’ve been running around screaming for the past two hours and slamming doors. Front desk was called three times , nothing was done. I asked them to come up and talk to the adults in charge of the group and finally after multiple requests someone came up and patrolled the hallways , It’s impossible to get any sleep here.
• CC

  Chantel Cascanette

  Jun 14, 2026
  3.0
  Pros: staff was great, shared areas renovated or decent enough, indoor pool was warm Cons: my room had a weird smell to it but our friends didn’t so maybe room specific, weird scrambled eggs, elevator on its last legs, no access to clean water except the pool room, the water from the tap smells funky, no vending machines Overall we had a mid experience, I wouldn’t recommend or go back, but it certainly did the trick.

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