Best Western Parkway Hotel Toronto North

Reviews

• JM

  Jessie M

  2 days ago
  1.0
  I booked this hotel through Booking.com at around 1:00 AM, and I believe the timing is important to mention because it is highly unlikely that the hotel experienced any actual loss by holding this room at that hour. I also doubt that many guests are checking in after 1:00 AM, meaning the room was unlikely to have been resold at that time. Booking.com clearly indicated that the payment would be made at the property, so I provided my card details expecting to pay according to the stated booking terms. I was later surprised to discover that my card had been charged for a no-show fee. The issue is that this no-show/non-refundable charge policy was not clearly disclosed on the Booking.com payment page during the reservation process. Had this condition been properly communicated before confirming the booking, I would have made a different decision. I contacted the hotel staff to explain the situation and request a reversal of the charge, but unfortunately they were not helpful. Since the charge was processed by the hotel, I believe they are the party responsible for reviewing the situation and reversing the fee when the circumstances justify it. Overall, I am disappointed with the lack of transparency and customer service. I hope the hotel reviews its communication of these policies so future guests are not unexpectedly charged.
• AA

  Annie

  Jun 29, 2026
  1.0
  No hot water for shower, the doors are hard to open and shut.
• ST

  Saby Thoma

  Jun 20, 2026
  3.0
  I am very disappointed that our room was not clean every day. It is not worth the money.
• MS

  Melissa Schachter

  Jun 8, 2026
  4.0
  Vicky at the front desk greeted me with a lovely smile and warm hello. Clean hotel with comfortable beds in a convenient location near the highway.
• AW

  Amber Wang

  Jun 3, 2026
  1.0
  I stayed here for one night with my mom and sister on Tuesday, 04/28/2026, and the customer service was terrible. I accidentally booked a room with one king bed instead of two twin beds. While I was in the restroom, my mom and sister checked in. When I came back, they were already upset because of the rude attitude from the front desk employee. After getting the key, they went to the room and immediately realized it only had one bed. To make things worse, the room was all the way at the end of an incredibly long hallway, even though the hotel looked mostly empty that night. They went straight back to the front desk asked if we could switch to a room with two beds and the front desk lady acted like it was impossible. Instead of helping, she got on a walkie-talkie and told another staff to inspect the room for damage or missing items. We had barely stepped into the room. Why were we being treated like suspects? When I returned and learned what had happened, I told her I can pay the price difference to switch room if needed, but she kept saying it was against hotel policy and continued treating us as if we were trying to pull something or take advantage of the hotel. After I insisted to have a solution, she eventually changed our room anyway. So if changing rooms was possible all along, why give us attitude from the beginning? Why waste everyone's time instead of simply helping us resolve a mistake? Mistakes happen. Instead of offering a solution, we were met with attitude, suspicion, and zero customer service. That front desk lady needs be retrained how to communicate with guests and handle the issues professionally. Very disappointing experience.

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