Niagara Fallsview Hotel

Reviews

• JM

  joe mata

  today
  1.0
  DO NOT STAY HERE! RUN!!! ZERO STARS! If I could give this hotel zero stars, I absolutely would! Depending on which side of the hotel you stay in, you’re either treated like a first-class citizen or a second-class citizen. Guests in the Fallsview Tower appear to be treated like royalty, while those staying on the other side receive a completely different level of service. My family and I drove 12 HOURS to Niagara Falls to celebrate my wife’s and son’s birthdays. What should have been a beautiful family getaway turned into an absolute nightmare. We arrived around 10:00 PM, only to find our room smelled like wet dog. My wife and children began experiencing allergic reactions, and the refrigerator wasn’t working, which was a major concern because we needed to store my son’s milk. After complaining, we were moved to the fourth floor, where THE AIR CONDITIONING DIDN’T WORK! A maintenance technician attempted to fix it until approximately 11:30 PM but couldn’t resolve the issue. The hotel’s solution? MOVE US AGAIN, back to the third floor! Imagine driving 12 hours with two young children, only to spend your night dragging luggage between floors, dealing with broken equipment, and trying to keep your exhausted family comfortable. We couldn’t properly settle down until around midnight or 1:00 AM. To make matters worse, the night manager, Freddy, was extremely unprofessional and uncooperative. Rather than showing compassion or taking responsibility, he seemed more interested in getting us away from the front desk than actually addressing our concerns. Where is the accountability, IHG? Where is the hospitality? I wasn’t asking for luxury. I was asking for a clean room, working appliances, functioning air conditioning, and basic respect for my family. I HAVE PHOTOGRAPHIC EVIDENCE DOCUMENTING THE ISSUES WE EXPERIENCED! This wasn’t just another hotel stay. It was a special birthday trip for my wife and son, and instead of making memories, we spent our first night dealing with unacceptable conditions and poor customer service. Every paying guest deserves the same level of respect, regardless of which tower they stay in. IHG seriously needs to review how this property is being managed. MY ADVICE? SAVE YOUR MONEY, SAVE YOUR SANITY, AND STAY SOMEWHERE ELSE! Your family deserves better, and so do your vacation memories.
• CE

  Candice English

  2 days ago
  1.0
  Worst customer service I've ever experienced. My husband and I showed up to be told that the room we reserved was not what we reserved. The guy at the desk , Freddy tried to inform me that even though my screen said premium room it really means any room. So we had reserved a two bedroom premium room with one king bed and he tried to give us a standard double queen with two beds. Of course no discount is offered. After I showed him proof of what we had reserved he was suddenly able to pull up a premium room. Not the one we reserved but we decided to make the best of it. When we got to the room it had a bad musty smell that they seem to be trying to cover up. Sounds like a scam to me. Selling a room for more money only to say it's not available and sell it again later for same price after customers take the other. Parking attendant was rude as well because the car was sitting in a parking space while this was being sorted out . Absolutely do not recommend this hotel to anyone. We definitely won't be staying here again.
• GR

  G N R

  Oct 4, 2026
  1.0
  We booked two rooms at this hotel and, unfortunately, had a very disappointing experience. The front desk staff were extremely unwelcoming—no greeting, no smile, and barely any eye contact while speaking to us. We requested a late checkout until 12 PM as one of our relatives was not feeling well. Instead of showing some understanding, the staff immediately stated that they were at capacity for late checkouts and even mentioned that the housekeeping staff would be upset with them. What kind of response is that to a guest? After some back and forth, they reluctantly agreed to let our unwell relative check out at 12 PM, while we were asked to check out of the other room by 11:30 AM. The entire interaction lacked basic courtesy and empathy. Moreover, the hotel charges a whopping $75 pet fee, which we found excessive. We have stayed at numerous pet-friendly hotels and have never encountered such an unreasonable charge. Overall, a very disappointing experience. Hospitality is not just about providing a room; it's also about how you treat your guests. We certainly won't be returning and would not recommend this property.
• SD

  Sherry Devine

  Oct 1, 2026
  2.0
  The hotel itself is nice enough, but the front desk hard sells room upgrades with the promise of being up close and personal to the Falls, which you are. We were promised for $139 extra per night that we could get a suite (which we really didn’t need), and could see not only the falls but the fireworks every night. My sister’s room overlooked the rusty and dilapidated roof of a nearby hotel with a slight view of the falls and we could hear the fireworks, but could not see them from our rooms as ‘promised’ by front desk employee Troy in his pushy hard sell upgrade. The parking garage is ridiculously tight and dangerous, and the parking charges per diem are ridiculously high. Then add in all the per diem hidden fees and you feel like you need to take out a loan to eat there. Forget about any of the onsite restaurants that will cost you an arm and a leg. All in all, a pretty bad, misleading and costly experience. I’d stay elsewhere.
• JJ

  James

  Sep 15, 2026
  4.0
  Im blunt... so here goes. The rooms not bad its not been updated yet. The showers still a little wonky but it works 💪. The bed not bad. The tub works great. It wouldn't be too bad to have maybe an additional towel or 2 for rooms with tubs. The staff friendly front desk and one of the ladies cleaning the rooms great friendly and ask if you need anything. Parking ok lets get this out the way. The entire setup to get into the parking cramped. And the lane markings for the parking lot are kinda asinine with how it flows.... the guys at the lots great friendly and nice and reinforce the parking as well. I enjoy music on elevator and the lobby and the halls. 😀 elevator music wouldn't be bad. I hope that one day they will fix the door issues with not being able to open them heck. I thought cut the top left corner of the door off so you can open all the way and use the cut piece and attach it to the frame that way you got a seal in the bathroom but also ability to open the door fully. I loved there were hangers in the closet. The lighting is somewhat an issue hopefully better outlets will fix that issue. Also looking forward to them updating this room as well. Also the water heat. Absolutely awesome. 😀 also the sunrise phenomenonal view. 😀

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