Holiday Inn Express & Suites Mississauga-Toronto Southwest by IHG

Reviews

• MG

  Meg G

  5 days ago
  1.0
  I had a terrible experience here. I needed two queen beds for two disabled people (myself and my mother), and my sister and her dog. The beds were not queens. When I complained, management made me feel like an idiot claiming they are standard queens. However, I have queen beds at home and these hotel beds were way too small to be a queen. Because of the beds being too small, my mother and I woke up sore, stiff, and with numb limbs. To add to that, the bed had lipstick stains, the bathroom was disgusting, certain areas looked like they were falling apart, there were chips under the bed, water all over the floor in the ice room (slipping hazard) and our room was humid and musty to where moisture collected on the windows. On top of that, the cable TV channels kept cutting out and one electrical outlet didn't work. They offered to switch rooms, but again, the beds were not queens. Then in the new room, it was only one bed and they said we could sleep on the pull out sofa (but I paid for TWO BEDS), they refused to give me my money back, profusely apologized for making me feel dumb (while blocking the door with their body) and offered a measly 3000 points. For context, I have mobility issues and PTSD and I felt trapped. Then, the second day, housekeeping kept continuoulsy slamming doors every few seconds for hours so we couldn't even nap from lack of sleep because of the beds. This place is falsely advertising their rooms, their quality, and their service, and they definitely don't care about disabled customers. I wasn't able to switch hotels due to sheer travel exhaustion, but I would have if I could have. I have no idea how they have such high ratings. To management reading this: I want my money back. This was a horrible experience for a falling apart hotel.
• MG

  Mario “MG1980” Götz

  Oct 8, 2026
  4.0
  Das Hotel haben wir zum ersten Mal besucht. Das Personal ist sehr freundlich und aufmerksam. Das Frühstück ist für kanadische Verhältnisse sehr gut ausgestattet. Die Zimmer sind sauber und großzügig; es gibt immer ein oder zwei King Sice Betten. Ich liebe es 😍
• RJ

  Ruth Joyette

  Sep 23, 2026
  2.0
  So my experience was not the best, I can see why this hotel has a 3 star rating. When we got there it was relatively late. We drove from Nova Scotia so we were tired (no fault of the hotel). We got in around 9pm way after check in time so we expect to have little to no traffic in terms of persons checking in. There was one person there and he was having issues with his process. We waited and waited and no one informed us of anything. After a while everyone went to the back and we just stood there wondering if someone would just get us checked in. Thankfully, the trainee who happened to be Carribean like myself, was quite courteous and explained that she is unable to log us in and we'll need to wait etc. That eased a bit of the anxiety and impatience. Time to check in, they asked for a credit card. We didnt walk with one, we walked with cash and debit. They said it would be one price and as time progressed rhe price kept increasing. We said it's fine because it's a refundable fee. We paid and went to our room. Lovely room, however the tub could be replaced. The next day my family went out and about. When we returned to our room the evening, nothing was done. No sheets changed. No clean towels. Nothing. The manager spoke with my husband and said that if he chose to stay another night, he would have gotten a discount. That was and ok suggestion as we kept that in mind. The following day (20th) was our anniversary and this was thr best experience as the housekeeping staff did everything my husband requested with roses and wine and petals. And it somewhat redeemed them. Now Monday comes and no one has any note regarding our reduced price for an additional night. Not to mention when my husband and I travel he brings me breakfast in bed which is what he does. Someone told him that he can't bring the trays into the rooms. We decided not to take up the offer or fight for it and just check out. Upon checking out, no one told my husband that he needs to insert his card. He asked about his incidental fee, and he was told it would automatically be refunded on to his card. When we got home, we are not being told that we need to physically insert the card. I had to explain that we live Nova Scotia. The experience was not the best. I would not stay at this hotel the next time we visit Toronto.
• KB

  Kristen Bergerman

  Sep 21, 2026
  5.0
  Hotel is super clean and well maintained. The showers were hot, the rooms were quiet, and the beds were comfortable. The complimentary breakfast had alot of choices and the area was kept stocked and food was fresh. The staff was friendly and knowledgeable and gave recommendations for us tourists. Pool was run down but nothing major. Area was safe and taking an uber downtown was about a 20-30 minute drive. Highly recommend this hotel.
• HH

  Harry

  Sep 12, 2026
  1.0
  Firstly the only positive thing about this hotel is the air conditioning, it was cold the whole night. Other than that the second my wife and I walked into the room we saw two roaches, realized that the tv only have a list of 5-10 channels. When we called the front desk to ask if it’s possible to connect a console to the tv they simply replied with “no” and hung up the phone, just for me to figure it out on my own. These workers made it very difficult to enjoy our stay, when we called to ask for the wifi as not even my phone would connect they were completely useless stating “theres nothing we can do”, to which my wife found a way to get the increased internet speeds. To add on when my wife went down to explain the whole situation and the front desk works was showing a lot of attitude. This type of incompetent lazy behaviour should never be acceptable I highly suggest you stay at the Marriott hotel across the street. Don’t risk it.