Best Western Plus Toronto Airport Hotel

Reviews

• GL

  G L

  4 days ago
  2.0
  2026.08.19. It's best feature I really like about staying at this hotel is it's location, for its closeness to the Master Steaks truck stop, a five minute walk, but not really close to anything else other than a Subway sandwhich store and a gas station. With a car, location isn't an issue. Without a car, think twice before booking here. It's not great to stay at a location where there's practically nothing to do other than two food options and a gas station within a 15 minute walking radius. Complimentary airport shuttle isn't as frequent as I remembered. A small indoor swimming pool.
• LM

  Lisa Michaud

  Aug 15, 2026
  5.0
  I stayed here in October for the Canadian Hypnosis Conference. The Conference was conveniently held in the hotel. The room was clean and quiet and had everything I needed. All the staff were friendly, helpful and welcoming. I also took the time to go for a swim in the on-site pool which was clean. Lisa Michaud Eastern Ontario Wellness & Hypnosis
• JT

  Jamie Templeton

  Aug 12, 2026
  1.0
  If i could negative stars I would. Called this place and made a reservation, with live person, over the phone for three adults and one infant for a park and fly before a trip. Had the reservation for about a month and the day before we arrived they sent a very non descript email saying they canceled our reservation. After several emails confirming our stay I missed the cancelation email. No phone call, no warning, no attempt to rectify supposed payment issues. I would have thought a live person could have told me the requirements at the time of the booking but no. Arrived at the hotel to find that they had canceled it and booked everything up completely. Leaving us and a brand new baby completely stranded 2 hours from home at 10:30 pm the night before our trip. Worst hotel experience Ive ever had, and the person at the desk didn't apologize or offer any sympathy or help whatsoever. Dead pan. I will Never stay here again, nor will I ever recommend this place. I will tell everyone I know how poorly we were treated. The response from management says I was provided the credit card information that was confirmed by me, however this is definitely not the case. The hotel had no such communication with me regarding discrepancies in payment information, nor was I ever given the opportunity to confirm them. The only communication I received before the cancelation were automated reminder emails saying they were anticipating our arrival. Our stay was to be charged on arrival, and zero attempts were made to contact us about any payment issues. Just a cancelation email titled 'your reseration' was sent. The email itself didn't even offer any way to rectify the situation. My phone logs show no calls from the hotel and none of the previous email messages mention any payment issues whatsoever. I booked with a live agent from the hotel (not a booking site) who said that everything checked out and we were good to go. I can't think of any hotel that wouldn't call if there was such an issue. It makes me think that they overbooked and dropped us from the roster.
• AK

  A K

  Aug 8, 2026
  1.0
  Super rude lady at check in desk Mumbled something and said something under her breath when I checked in. When confronted, she said she’s talking to her colleague (who was helping another customer check in at the time) No sense of customer service and definitely not welcoming. When booking this hotel, it said rollaway beds are available. When I asked, they said they have none and it’s a fire safety hazard. Additionally, it said they have a luggage storage. When I asked about this, the lady said take all the luggage to your room. So if you’re expecting luggage storage, forget about it. Her manner of speaking was absolutely ridiculous and she has no manners whatsoever. Kept talking to us in a very rude tone and almost yelling at us. When requesting airport shuttle, she said it’s not available at the time we want due to our luggage. When we went back after 30 mins, another lady was able to get us the airport shuttle for the time we requested. She seemed like a very racist lady and has no sense of customer service whatsoever. She should definitely not be working at the friend desk if she’s unable to be friendly and cannot help people who are visiting this hotel. Says black out curtains in the hotel room description, but that’s a lie. The curtains are not blackout at all either. Rooms are not that great either for almost $300 a night. Save your money and go to a hotel that is more welcoming & friendly and worth the money. They don’t care about their guests here And there were bugs on the curtain
• JH

  Jolene Hrycuik

  Aug 2, 2026
  3.0
  The hotel is nice with a decent location. The only thing that we were upset about was that I booked this hotel with filters on for a hotel with a hot tub and a pool. We stayed 6 nights for a family getaway and after a 30 hour drive in 2 days my husband really wanted a hot tub, but it was out of order the entire stay. It looked like it has been out of order for awhile. It would have been nice to have gotten some sort of notification so we could have made alternate arrangements. My husband has stayed at numerous Best Western hotels and this has been the only one without a text line to the front desk. Overall, the room was good and has lots of parking.