Staybridge Suites Kincardine Southeast by IHG

Reviews

• WW

  Wanjitha Withanage

  2 days ago
  3.0
  We stayed one night at this hotel. Overall, the room was nice and clean, especially since the hotel is brand new. However, overnight the room became quite warm, and we were unable to turn on the air conditioning. The thermostat did not seem to work properly, which made the stay a bit uncomfortable. Breakfast was okay, but the food was not refilled in a timely manner. I waited around half an hour, but some items were still not available. Overall, it is a nice new hotel with good potential, but the thermostat issue and breakfast service could definitely be improved.
• ST

  Suheyla T

  2 days ago
  4.0
  I had good experience
• AH

  Amr Hassan

  6 days ago
  1.0
  The room was spacious, clean, and comfortable, and the breakfast was absolutely awesome with a wide variety of high-end, premium food options that exceeded expectations. Unfortunately, my experience with customer service was disappointing. The front desk initially rejected my request to print important documents. After I insisted, they agreed, but I later discovered after departure that only half of the documents had been printed, which caused significant inconvenience. In addition, I received a call to my room from an employee accusing me of sneaking in our pet. This accusation was false, insulting, and humiliating. I believe corrective action and better staff training are necessary to avoid similar situations with future guests. The property itself has strong potential, but the customer service experience needs serious improvement.
• JE

  Jill Edwards

  Apr 18, 2026
  5.0
  I was blown away by this clean and updated hotel in Kincardine. The rooms are spacious with a full kitchen. The staff was attentive and so helpful. Great location-can’t wait to return this summer!
• MM

  MyHonestThoughts

  Mar 31, 2026
  3.0
  ⭐⭐⭐☆☆ I recently stayed at Staybridge Suites Kincardine Southeast by IHG and unfortunately the experience left me conflicted. To start with the positive, the room itself was clean and well kept. The front desk staff I interacted with were also polite and welcoming, and you can tell the people working there are genuinely trying their best. However, the overall atmosphere felt off. During my stay I got the sense that staff were under a lot of pressure, and after speaking with people and hearing comments from others around town, it sounds like management may not treat employees as well as they deserve. When a workplace isn’t supportive of its staff and overworked, it shows in subtle ways throughout the property. Hospitality businesses run on the people who greet guests, clean rooms, and keep things running smoothly. When those employees are respected and supported, guests feel it immediately. Sadly, this location didn’t give that impression. Clean room and kind staff, but the management culture seems questionable from what I observed and heard. I hope ownership takes a closer look at how employees are treated, because the workers there deserve better.

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