Holiday Inn Express & Suites Brantford by IHG

Reviews

• AD

  Allan Dunsmuir

  6 days ago
  5.0
  Quick check-in and check-out.
• TK

  Terry Karamesinis

  Aug 3, 2026
  5.0
  I had a major problem at booking .3rd party did not pay for my reservation.thank god a had a awsome lady taking care of me.christina was amazing and help me get this sorted .christina stayed with as i sat at the front desk waiting for the 3rd party that put me on hold . Christina had to talk to super.com to fix the mess of them not paying the holiday inn when it was booked july 3rd .christina finally got it sorted out for me .it was 3 hours the fist time and 2 more talking to other parts of super.com to make sure i wasnt scamming . So i really needed christina s help to get through this without losing my temper because i was already wound up from all this bullshit and having to spend all my time and christinas time waiting and talking to all these people at super.com. anyway christina got my money back and had to put up with me with all the back and forth wirh my phone . Thankyou so much christina . So have say that the holiday inn has awasome lady working there front desk check inn.. christina i was packing in the holiday inn after this experience but because of you christina you will have to put up with me again .hopefully not the same way next time .christina keep doing what you do .thanks again christina
• SK

  SamiUllah Khalid

  Jul 28, 2026
  1.0
  Very unpleasant experience after checking out. Stayed here for 7 days, checked out today at 12pm and forgot to empty the fridge having vitamins and medication. Called at 5pm and they told that room service didn't find anything in fridge which is absolutely incorrect! Pls train your staff to keep the leftover stuff and ask the guests if its required or not, just a basic courtesy call wont hurt and its done by many renowned hotels. Pls be aware before booking.
• NB

  Noah Boone

  Jul 25, 2026
  1.0
  BED BUGS!! I was staying here for work. Found bites on my legs and behind my knees and a coworker suggested I check the hotel bed. Got back around 7:30, checked the bed and found a handful of bugs quite easily. I called the front desk and they came to look, confirming it was bed bugs. They said unfortunately they were fully booked and could not move me to a new room... So I packed up, threw out all my work clothes and found a new hotel, leaving everything else in my car. The worst part was the manager. He did not answer my email or calls about the situation - the front desk people kept saying he was busy with other clients, making it seem like my situation was unimportant. Finally I went in person and was able to get the manager. He said they need to have the room inspected before they can do anything further. Later he called me and said they did not find bed bugs and are releasing the room to be booked again (room 614). I could not believe it. Only after arguing did they refund my employer for the cost of the room - did not offer me any compensation for my clothes and did not provide any record of inspection. I stay in hotels weekly for work and will not be booking at any Holiday Inns going forward after this terrible experience. Attaching a video of the bugs I found, you decide for yourself.
• CL

  Chloe Lichty

  Jul 18, 2026
  2.0
  I’ve stayed at this hotel every year for a local horse show, but the last time I stayed here I was very disappointed. I had to make changes to my reservation before the date I would need to cancel by, so I called to do that and was told my room cost would go from $170 for the Friday to over $300 for one night. I understand changing the reservation changes things, but this much of a difference was unacceptable. I expressed this and it wasn’t until I said I would go elsewhere did they offer me a smaller room at a rate that was closer to the initial, still more than what I was paying before. Upon arrival, my room was $300 on my credit card and I was told I’d be refunded the $70 deposit. Okay fine, but that wasn’t something that was stated when I booked. The room itself was fine, pillows are terrible, ac unit and the small fridge are extremely loud and you can hear the highway beside the hotel at night. Breakfast doesn’t start until 7 on weekends so we missed that, not their fault but an earlier breakfast would have been great as the breakfast was a perk of the hotel. Normally I would ignore those things but that plus the poor service will make me book elsewhere when I’m in this area next summer

Frequently Asked Questions About Holiday Inn Express & Suites Brantford by IHG