Staybridge Suites Aurora East by IHG

Reviews

• ED

  Earthwyn Davis

  3 days ago
  5.0
  I had an exceptional stay at Staybridge Suites! The hotel was absolutely spotless, and the rooms were outstanding. With a spacious layout, modern furnishings, and a fully equipped kitchen, it genuinely felt like I was staying in a high-end condo rather than a hotel. The lobby was beautiful, the complimentary breakfast was fantastic, and all the amenities were exceptionally well maintained. What really stood out, though, was the hospitality. The front desk and housekeeping staff were incredibly friendly and accommodating of my unusual work schedule, which made my stay a lot more comfortable. The location is also fantastic, with Walmart, Winners, Shoppers Drug Mart, and HomeSense all conveniently located within walking distance. If you're ever staying in the Aurora area, I highly recommend staying here. It's one of the best hotel experiences I've had in a long time, and an excellent choice if you're travelling for business, with family, or for an extended stay.
• LP

  Luigi Petti

  3 days ago
  5.0
  The hotel is nice decorated. Lobby spacious. Room, finally has a hotel that understand, a nice table and chairs to eat a meal 😋😋😋finally the swimming pool is close to the elevator. Unlike some hotel, need to walk pass the lobby to the elevator. Now breakfast room. Wonderful selection. Staff Iana very welcoming and helpful. Walked us through the varieties and helped my kids with the waffle machine. Definitely coming back 🤩🤩🤩🤩
• CN

  Courtney Nancekivell

  Sep 28, 2026
  1.0
  Extremely disappointing experience – poor communication and lack of hospitality. We stayed at this hotel over the weekend with our hockey team, and unfortunately, the experience was extremely disappointing from both a customer service and organizational standpoint. Before our arrival, I communicated with hotel management about arranging a space for our team dinner of approximately 40 people. We were advised that we could potentially use the lobby/eatery seating area alongside the boardroom. I understood that the lobby was a shared public space, but we were prepared to arrive early and work within those arrangements. Upon arriving Thursday, I was also offered the outdoor BBQ area by the front desk, which we booked from 5:30 p.m. to 8:30 p.m. We were not informed that the booking covered only the BBQ itself and not the surrounding seating, nor were we told that we would be required to leave the area at 8:30 p.m. On Friday, when we arrived to set up in the lobby, we were told by the front desk and management that we had to immediately remove our belongings and were not permitted to use the space. Despite having communicated with staff in advance, no alternative solutions or assistance were offered. We were then informed that our outdoor booking only included the BBQ and not the seating area. This left us scrambling to accommodate approximately 40 people with very limited seating. The situation continued later that evening when the hotel manager was attempting to have all families removed from the patio at approximately 10:30 p.m. With the lobby unavailable and the patio no longer an option, families from our team and two other teams staying at the hotel ultimately gathered in the parking lot because there was nowhere else to go. What are families expected to do when they are not permitted to use the common areas? Return to their rooms or gather in the hallways, potentially creating more noise and disruption for other guests? What is the purpose of having a lobby and shared spaces if guests are made to feel unwelcome when attempting to use them? We were also never informed during the booking process that alcohol was prohibited outside individual guest rooms. Instead, our arriving team members were told that if alcohol could be smelled on them or seen in their cups, they would be evicted immediately. This was an incredibly unwelcoming way to address guests. Throughout the weekend, it felt as though rules and restrictions were being communicated inconsistently, leaving families feeling as though expectations were changing as situations arose. The manner in which management handled these situations was particularly disappointing, with little effort made to communicate professionally or provide reasonable alternatives. To make matters worse, we paid $25 for a late checkout until 1:00 p.m. to accommodate our team's game schedule, only to discover that we had been charged twice. Hotels are entitled to have policies and restrictions, but clear communication, consistency, professionalism, and basic hospitality should be expected. When multiple teams and families are staying at a hotel, there should be reasonable options for guests to gather without being made to feel like an inconvenience. Unfortunately, our weekend was overshadowed by frustration, poor communication, and a lack of hospitality. Between the treatment of families, the lack of common space, and the duplicate charge, this was a very disappointing stay. Based on this experience, we would have serious reservations about choosing this hotel for future team travel.
• LG

  Luigi Gervasio

  Sep 21, 2026
  5.0
  Review for Staybridge Suites by IHG – Mark Lloyd ⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Staybridge Suites by IHG, and I must say, it was an exceptional experience from start to finish! From the moment I arrived, I was greeted with warm smiles and a welcoming atmosphere. The front desk staff, especially Mark Lloyd, went above and beyond to ensure my check-in process was seamless. Mark was not only friendly but also incredibly knowledgeable about the area, providing me with great recommendations for local dining and attractions. The suite itself was spacious and immaculately clean, equipped with all the amenities I needed for a comfortable stay. The fully equipped kitchen was a fantastic feature, allowing me to prepare my own meals and feel right at home. The living area was cozy and perfect for relaxing after a long day. One of the highlights of my stay was the complimentary breakfast. The variety offered was impressive, with fresh options that catered to all dietary preferences. It was a great way to start my day! The hotel’s location was also a big plus. It’s conveniently situated near shopping centers and popular attractions, making it easy to explore the area. Additionally, the complimentary shuttle service was a fantastic perk. Overall, my experience at Staybridge Suites was outstanding, and I highly recommend it to anyone looking for comfortable accommodations with excellent service. A special shoutout to Mark Lloyd for making my stay even more enjoyable. I will definitely be returning on my next visit!
• RL

  Raymond Lo

  Sep 16, 2026
  1.0
  Broken ceiling!!!!😡 Last night , in about 3am, I went to bathroom and all of the sudden, there was a square board/plate fell from the ceiling above the shower. I was shock and almost got me a heart attack. Lucky I’m not under that area. I’m going to attach the photos. This’s so unacceptable. Imagine, I can get kill or serious injury. I complained to the front desk this morning about 7:10am, I insist to talk to the management, the general manager, Mark. no one get back to me. At 11:30am, still no one, no management response the tragic happened in my room. Totally unacceptable!!!!! Then I chat with IHG through the APP. Even more ridiculous. I screenshot all conversations. They were kicking the ball around between hotel and IHG. No one hold themselves accountable. Hotel staffs and manager didn’t even have a word of “sorry” This hotel. HIGHLY NOT RECOMMENDED DON’T COME. THEY DON’T CARE ABOUT THEIR CUSTOMER AT ALL!!!!! 😡😡😡😡😡😡😡