Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking professionalism.
Cleanliness
While some guests praised the cleanliness of the rooms, others reported issues such as mildew, ants, and unclean bedding.
Amenities
Guests expressed dissatisfaction with the breakfast options and the lack of available amenities, such as working TVs and internet.
Check-in Experience
Numerous reviews mentioned frustrating check-in processes, including long wait times and issues with room availability.
Pet Policy
Several customers were unhappy with the unclear pet policy, leading to denied reservations and unexpected fees.