Harbourview Inn, SureStay Collection by Best Western

Reviews

• MC

  Mark Chedrawe

  6 days ago
  1.0
  EDIT... 1. 10 days later and still no call back from the Inn itself. 2.The generic response here is about the same generic response I got in an email from them. I don't think these are being written by a human. They're auto generated. **Do yourself a favour and stay somewhere else.** Our stay at Harbourview Inn in Sydney was absolutely disgusting. We arrived at 7 PM, and the hallway lights were off. It was so dark that we had to use our phone flashlights just to get to our room. In an emergency, incredibly unsafe. When we got to our room, it was not even ready. The beds were unmade, and there were pop cans and cigarette packages left behind. I had called the day before to let them know we would be checking in late and we had children to please make sure the room is 100% ready. Someone eventually came to “clean” the room. They did not do a very good job. By the time we got in our room, it was very late. We had our kids with us, so we rushed everyone to bed. I wish I had checked the room properly first. There was dust and food crumbs. I had to rinse the shower out myself because there was hair and other stuff left in it. The next morning was even worse. The kids kicked the comforter off the bed, and we noticed dark red stain on the sheet underneath, the sheet we use to sleep under. The stains looked absolutely disgusting. We had not seen them the night before because they were covered by the comforter. The thought of having slept in that bed without knowing what was on the sheets was enough to make my stomach turn. This happened on Sunday. Since then, I have contacted the hotel every other day asking to speak with the manager. It is now Friday morning, and I still have not received a call. I contacted Best Western about the situation. Asked about their callback process. They agreed that this was not how management should be handling a complaint. Apparently, the manager looks after another property and that takes up much of their time. They would not tell me which property due to privacy reasons. Honestly, that is not my problem as a paying guest. If you are going to manage a hotel, you need to make time to deal with serious complaints, especially when the room was in this condition. **Regardless of your budget, do not stay here.** There are better options in downtown Sydney NS. I would not stay at this inn again.
• AN

  Andrew N

  Oct 20, 2026
  1.0
  Unacceptable for Business Travelers — Sketchy Payment Practices & Zero Hospitality Rating: 1 / 5 ⭐ If you are a business traveler—or anyone looking for a stress-free, comfortable stay—do not book here. My experience at the Harbourview Hotel in Sydney, NS, was an absolute nightmare from start to finish. I checked in late at 1:30 AM after a long day of travel, only to be placed in a room with no heat. When I was moved to a second room, the heat worked, but the promised "harbour view" was non-existent—along with a laundry list of other room issues. The most concerning part of the stay was their payment process, which felt completely sketchy: Inconsistent Credit Card Acceptance: Despite booking through Best Western using an American Express—and despite the front door explicitly displaying the AMEX logo—the front desk refused to accept my AMEX card. Refused Debit & Demanded Cash/E-Transfer: They claimed debit cards were not accepted and insisted on cash, e-transfer, or another credit card. Pay-Per-Night Hostage Demands: They tried to force me to pay on a nightly basis strictly according to their bizarre rules rather than honoring my original reservation terms. It was abundantly clear that they did not want my business. The management was rude, and the front desk staff appeared completely helpless to resolve basic operational issues. Because of how poorly I was treated, I checked out after just one night. In a peak week where room availability in Sydney was nearly non-existent, being forced to pivot last-minute added unnecessary stress to my trip. Thankfully, I managed to secure an Airbnb nearby. This property does not reflect the standard or service you would expect from a Best Western affiliation. Save yourself the headache and stay far away.
• EL

  Elora Lumsden

  Oct 12, 2026
  1.0
  The location is the only thing it had going for it. You were very close to anywhere but here... entering the room it was nice, but quickly turned bad. Went to have a shower after an extremly long drive to get here, realized there was no bath towels. Called the front desk, someone came up within 10 minutes... to let us know the bath towels were being laundered and we wouldn't have them for at least 30 minutes.. when he came back he gave me 1 towel.... did they expect us to share a single towel for 2 nights staying there. We eventually got one more but seriously? The bed frame was completely snapped. I found a bright red hair on the pillow (I have blonde) there wasnt even a plastic cup in the room? The breakfast was underwhelming. The toilet kept breaking and wouldn't flush, had to constently open the back and fix it ourselves. Don't give this place your money.
• DV

  Drew Vaillancourt

  Oct 8, 2026
  1.0
  The worst hotel experience I have ever had. Almost unbearable smell of musty mold. bugs all over the floors and bed bugs! Think of a 20$ cheap motel run down as an experience but charging premium rates. Staff is friendly. Food was horrible. Spend more money on another place but no way would I have let my family into these rooms. They have tried to make it look decent with the cheapest methods possible, plastic pillows, furniture broken. Lights don't work and bathroom fan extremely loud. Do no go here, not worth the stress and risk. If you do, never barefoot in your room
• AT

  april tanner

  Oct 7, 2026
  1.0
  Worst place every been to. Rooms were disgusting,hair on floor,toilet paper holder hanging off wall,hole in flooring, lights flickered on and off,could see out around room door when closed,one of the corners of room bulging obviously from a water leak. Toilet seat looks like it was cleaned a month before, same as rest of room. Could not stay ,left with in a hour and had to book a room at another place. No refund was offered. One night in Sydney costs us two rooms. Best western should be ashamed,anyone staying there should have their tetanus shot up to date.

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