DoubleTree by Hilton Hotel Los Angeles - Norwalk

Reviews

• PA

  Pablo Aguilar

  Feb 24, 2026
  3.0
  They charge for water. 3$ a bottle.they charge for parking 16.58 and they charge for breakfast. FYI
• SM

  STEVEN MENDEZ

  Feb 23, 2026
  1.0
  Lack of compassion and empathy for those that work late. Hotels know ahead of time when they are doing fire alarms tests. There excuse, they should’ve told you. Well you can just checkout. Save your money and stay elsewhere. Rooms are are ok but the front desk staff and service, not worth what they are charging you. Too many better options.
• AS

  Alicia Sandoval

  Feb 15, 2026
  5.0
  Cynthia and Katie were super helpful in helping my fiancé surprise me with some lovely decorating, walking distance to The Outback. Our room had a beautiful view….
• SL

  Sammy Lee

  Jan 21, 2026
  2.0
  They said on web they have Keurig coffee.. they had in my room was old style coffee maker didn't work. Toilet seat smell old .. Hair dryer had weak air blowing because lot a dust particles blocking air flow..went to get ice ice maker had filter written install 1 year and half ago...
• LR

  Larry Ramos

  Jan 11, 2026
  2.0
  The room was humid upon arrival. Heavy condensation on the windows. It felt like a bathroom that was just used for a shower. I thought perhaps because of the rain all the rooms in the hotel were like that so I slept in the room for two days. There was no relief. I opened the window, turned on the fan to no avail. I mentioned this to my coworkers who were also staying the week in the hotel. They told me that this was not the case with their rooms. At this point I went to the reception desk and communicated to the person at the counter what I was experiencing and that I would like to move to another room. The young man who's name escapes me at the moment (young hispanic gay guy) looked at me with such non compassionate, condescending eyes after I told him abut my room situation. At this point he just stared at me for a few seconds and finally responded, asking if I'd like someone from maintenance to go and take a look at the room to see what the problem was and if they couldn't figure out what the problem was, then would I like to move to another room. Keep in mind that I had already told him I'd like a new room. I kept my anger in check and responded that I would like to move to another room and that maintenance can figure whatever they need to figure out to fix the problem. I talked to the other people at the counter, they were all so polite, courteous and professional never once did they make me feel like a burden or nuisance to them. He did. Even though his responses were short and indirect, I tried to brighten up the conversation. I asked him how his day was going and he said "it could be better" as if I was bothering him with my situation! This interaction happened on Wednesday 01/07/2026 around 5 pm. I finally moved to a different room and the difference was enormous. There was absolutely no condensation or high humidity in my new room.

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