Business Details
About
Hotel
At the SureStay Plus by Best Western Mountain View in Mountain View, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay Plus by Best Western Mountain View
2300 W El Camino Real, Mountain View, CA
94040-1420, United States
Hours
Reviews
3.5
574 reviews
5 stars
148
4 stars
145
3 stars
153
2 stars
74
1 star
54
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty carpets, mold in bathrooms, and unclean bedding.
Staff Performance
Many customers praised the friendly and accommodating staff, particularly mentioning individuals like Ray and Kan for their exceptional service.
Basic Amenities
Guests noted that while the hotel offers basic amenities like breakfast and a pool, many facilities were either outdated or not functioning properly.
Value for Money
Several reviews indicated that the hotel is a budget-friendly option, but many felt that the quality did not meet expectations for the price.
Mixed Experiences
Feedback varied widely, with some guests having positive experiences while others reported serious issues, suggesting inconsistency in service and room quality.
- HSHenry SFeb 2, 20253.0Yes and no. It is cheaper than other hotels around. And it is quiet. The room was a bit odd from the layout and definitely need some renovations, specially the bathroom. So far it was clean and the bed was okay. Breakfast as usually and typical for that kind of hotel.
- PZPatricia Alarcon ZimmermanAug 11, 20244.0The Bed was good and quiet.
- SSSean SanchezJun 22, 20181.0So we arrive, we have reservations, and the man at the desk says very rudely to us without any concern for our needs, 'check ins are at 3.' But it gets better. We try to get more info and he cuts us off saying "Basically we are a small hotel with no 24hr staff, it takes time to get rooms ready." All he had to say when we first came to him was 'we dont have any rooms available could you please return at 3' and there wouldnt be an issue. You dont condecend to your customers. I don't think he has worked customer service in his life if this is how they want to treat their customers.
Frequently Asked Questions About SureStay Plus by Best Western Mountain View
What are the check-in and check-out times at SureStay Plus by Best Western Mountain View?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included when staying at SureStay Plus by Best Western Mountain View?
Yes, breakfast is available for free during your stay.
Are pets allowed at SureStay Plus by Best Western Mountain View?
Yes, pets are welcome at this hotel.
Does the hotel provide free parking for guests?
Yes, there is free self-parking available for guests.
What fitness facilities are available at SureStay Plus by Best Western Mountain View?
Guests can use the fitness center, which includes free weights, a treadmill, and weight machines.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Mountain View is a smoke-free property.
Are children allowed to stay for free at the hotel?
Yes, kids stay free up to the age of 17.
Does SureStay Plus by Best Western Mountain View offer 24-hour front desk service?
Yes, the front desk is available 24 hours a day.
What nearby hotels are located close to SureStay Plus by Best Western Mountain View?
Nearby hotels include Mountain View Inn, Best Western Plus-Mountain View Inn, and SureStay Plus.
Are there any nearby gyms or yoga studios close to the hotel for fitness activities?
Yes, nearby fitness options include barre3, a yoga studio and gym, as well as Functional Core Fitness gym.
What local dining options are available near SureStay Plus by Best Western Mountain View?
Carl's Jr., a fast food and burger restaurant, is located nearby for convenient dining.