Business Details
About
HotelSureStay
At the SureStay Plus by Best Western Mountain View in Mountain View, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay Plus by Best Western Mountain View
2300 W El Camino Real, Mountain View, CA
94040-1420, United States
Hours
Reviews
3.5
574 reviews
5 stars
148
4 stars
145
3 stars
153
2 stars
74
1 star
54
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, stained carpets, and unsanitary bathrooms, leading to a poor impression of overall cleanliness.
Staff Performance
Many customers praised the friendly and accommodating staff, particularly mentioning helpful front desk personnel.
Basic Amenities
Guests noted that while the hotel offers basic amenities like breakfast and a pool, many facilities were outdated or not functioning properly.
Value for Price
Several reviews indicated that the hotel is affordable, but many felt that the quality did not meet expectations for the price paid.
Mixed Experiences
Feedback varied widely, with some guests having positive experiences while others reported significant issues, suggesting inconsistency in service and room quality.
- GSGregory SeiboldAug 24, 20232.0The room had a noisy air conditioner that rattled the wall when it ran. Every time it kicked on during the night it woke us up. The fan in the bathroom that came on automatically, this was even noisier than the air conditioner. We realized just before bed that the air conditioner was making the floor wet. I called the front desk to tell them that the floor was wet. He offered to change our room but at that point it would have been too cumbersome, When we woke up in the morning the floor was wet 2 foot out from the air conditioner. In the morning we left and didn't even try the breakfast. Very dated and in poor condition.
- SHSeong HwangSep 1, 20172.0My room was smelly and the microwave oven kept making an annoying noise throughout the night. The lights were hard to work with.
- PCpriyal chindarkarApr 24, 20174.0Good!!!
Frequently Asked Questions About SureStay Plus by Best Western Mountain View
What are the check-in and check-out times at SureStay Plus by Best Western Mountain View?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included when staying at SureStay Plus by Best Western Mountain View?
Yes, breakfast is available for free during your stay.
Are pets allowed at SureStay Plus by Best Western Mountain View?
Yes, pets are welcome at this hotel.
Does the hotel provide free parking for guests?
Yes, there is free self-parking available for guests.
What fitness facilities are available at SureStay Plus by Best Western Mountain View?
Guests can use the fitness center, which includes free weights, a treadmill, and weight machines.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Mountain View is a smoke-free property.
Are children allowed to stay for free at the hotel?
Yes, kids stay free up to the age of 17.
Does SureStay Plus by Best Western Mountain View offer 24-hour front desk service?
Yes, the front desk is available 24 hours a day.
What nearby hotels are located close to SureStay Plus by Best Western Mountain View?
Nearby hotels include Mountain View Inn, Best Western Plus-Mountain View Inn, and SureStay Plus.
Are there any nearby gyms or yoga studios close to the hotel for fitness activities?
Yes, nearby fitness options include barre3, a yoga studio and gym, as well as Functional Core Fitness gym.
What local dining options are available near SureStay Plus by Best Western Mountain View?
Carl's Jr., a fast food and burger restaurant, is located nearby for convenient dining.