Best Western Park Crest Inn

4.1
869 reviews

About

Hotel
Located in Monterey,CA, the Best Western Park Crest Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Park Crest Inn
1100 MUNRAS AVE, Monterey, CA
93940, United States

Hours

Reviews

4.1
869 reviews
5 stars
381
4 stars
317
3 stars
81
2 stars
29
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Staff interactions were generally positive, with many customers praising their friendliness and helpfulness, particularly mentioning staff members like Sterling and Esmeralda.

Cleanliness

Most reviews highlighted the cleanliness of the rooms and common areas, contributing to a pleasant stay.

Noise Issues

A recurring complaint was the noise levels, with many guests reporting disturbances from neighboring rooms and hallways, affecting their sleep quality.

Breakfast Quality

The breakfast offerings received mixed reviews; while some guests enjoyed the variety, others found it lacking or crowded.

Customer Service Concerns

Several reviews noted poor customer service experiences, particularly at check-in, with some guests feeling dismissed or treated rudely.
  • BT
    Belman Trucking
    Oct 28, 2025
    5.0
    Sterling is the best. Very polite and goes the extra mile.
  • DS
    Dávid Szász
    Sep 24, 2025
    4.0
    great place i liked it. Ice machines should be placed into a closed area cause uber drivers come in and steal all the ice at morning.
  • KL
    Kaitlyn Lee
    Aug 30, 2025
    4.0
    I think this was a great experience. The breakfast was simply AMAZING. However, I noticed that the WIFI kept breaking apart. Overall I think this is a great place to stay if you are looking for a nice clean cheap hotel to stay in for your vacation.😀
  • CC
    Charlotte Crockett
    Aug 26, 2025
    1.0
    Sterling was at the front desk and was extremely rude to my sister when we tried to check in. When I called to ask for towels he was rude to me. He asked us if we wanted room service when we checked in. Room service means food brought to your room. Sterling argued with us and said that it meant maid service. He's been rude to us both days we've been here. He needs training in customer service. His is sadly has very poor attitude toward guests.
  • SX
    Shirley Xu
    Aug 3, 2025
    2.0
    The room is clean and simple! There is a lot of noise after 11:00pm! The sound of talking walking around in the corridor outside the room, and the sound of footsteps walking upstairs. The next room is laughing and talking. It's really noisy... very bad

Frequently Asked Questions About Best Western Park Crest Inn

What is the address of Best Western Park Crest Inn in Monterey, CA?

Best Western Park Crest Inn is located at 1100 MUNRAS AVE, Monterey, CA 93940, US.

Does Best Western Park Crest Inn offer free Wi-Fi to its guests?

Yes, Best Western Park Crest Inn provides free Wi-Fi for guests to use in their rooms and business center.