Best Western Plus Neepawa Hotel

Reviews

• HH

  heyo_ehyo

  Oct 6, 2026
  1.0
  I was part of the review made by Amanda. Truly it was a traumatic experience the very night before our wedding. We were told everything was fine and had the information we had through our emails, the receipt by our bank, and through who we talked to at first and communication was horrible and we were totally misled. Will never stay at another Best Western again because of this and I will always remember this experience as I was berated in the middle of the night instead of being told in the first place that there was nothing they could do and was tricked into feeling like things could be handled later on when that ended up not being okay. As someone with autism this was extremely misleading. Tell us what the situation could come to, provide all details at check in, and truly say what you mean instead of creating a horrible experience for someone about to be married the next day.
• AA

  Amanda

  Oct 4, 2026
  1.0
  Horrible customer service. Trish the manager has the absolute worst customer service skills. I wish we had never booked with them. And strongly urge everyone else to do the same. A complaint has been made with corporate and I hope she gets fired for her misconduct and horrible treatment of guests. Update: Payment came out of my son in laws account for their stay and had paperwork to prove that the room was paid for. This paperwork showing the amount deducted from his account was shown to Trish. 3 days later and the payment is still deducted off his bank account so it was paid. So im unsure of why your establishment did not receive payment and probably something you should have taken up with your accountant or bank. They had my credit card on file. His parents and family from out of town also booked rooms and were arriving the next day. This was all explained. I dont understand how noise complaints were made when they were all in bed when u decided to abruptly wake them up to kick them out because of your non payment issue even tho all receipts on their end showed it was paid. I believe the noise complaints were made up just so she had "reason" to kick them out. It was also 1130 so only half an hour after quiet time. So thats why i believe it was made up. They didnt have more money because the money they had saved for their room was already deducted. We booked in person. I gave Trish permission to use my card if a problem should arise. They also knew it was the night before their wedding. Yes this was the night before their wedding! And they knew this information because Trish was the one who booked their room and I couldnt stop gloating that they were getting married. Legit kicked out a couple at 1130 at night on the night before their wedding. But instead of waiting until the next day when their parents could arrive they chose to kick them out. Obviously Trish had some personal issues. I know she has personal issues with me in the beginning. And when I tried to speak to her over the phone she yelled at me and then hung up on me. Like I said worst experience at a hotel ever and she should be fired for her mistreatment of guests.
• SG

  Stephen Green

  Sep 17, 2026
  1.0
  Only place I've ever delt with that can not give me a proper bill showing what I've paid. Im in the wrong that I missed my reservation, but for them to not be able to provide a proper bill for what they are charging me, which I had to call and ask for, they charged my card and no notification on my end. Im sure the hotel is nice, as someone who travels lots with work and ive stayed in numerous other best western that can provide a proper bill when asked.
• AF

  Antonio Family

  Aug 7, 2026
  1.0
  We stayed at this hotel on August 2, 2026, and booked through Expedia. Overall, our stay was very good, the room was great, the hotel was clean, the food was good, and the front desk staff who assisted us at check-in were professional and welcoming. Unfortunately, one interaction during check-out significantly affected our overall experience. Our Expedia confirmation clearly stated a 3:00 PM check-out. At approximately 12:00 PM, the manager, Manny Ignacio, came to our door and asked if we were extending our stay. I showed him our Expedia confirmation, and he said, quote-unquote, “You guys know that hotels check out are usually noon, right?” I replied, “Yes, I know, but this is my confirmation from Expedia.” I showed him the confirmation stating 3:00 PM. He responded, quote-unquote, “That’s their fault, not the hotel’s.” His tone came across as sarcastic and dismissive, making me feel as though I did not understand the standard check-out time, when I was simply presenting the confirmed terms of our reservation. We contacted Expedia ourselves, and they confirmed there had been an error and contacted the hotel directly. We were subsequently allowed to stay until 3:00 PM as stated in our confirmation. However, the lack of proactive assistance and service recovery was disappointing. When we later saw Manny at the front desk pushing a cart of beverages, there was no acknowledgment or apology regarding the earlier interaction. We had paid for our accommodation and followed the terms of our confirmed reservation. Regardless of whether the discrepancy originated with Expedia, the hotel, or a communication issue between both parties, the guest should not be placed in the middle of resolving it. We ultimately chose to leave despite being allowed to stay until 3:00 PM because the experience had already been affected. It is unfortunate because everything else about our stay was positive. In hospitality, however, how a concern is handled can significantly influence the overall guest experience. A professional response, assistance in resolving the discrepancy, and a simple apology would have made a meaningful difference. I hope management takes this feedback constructively and uses it to improve guest communication and service recovery.
• SB

  Sarah Barns

  Aug 7, 2026
  1.0
  Our stay from August 2–3 was unfortunately far from the relaxing experience we expected. There was a discrepancy with our Expedia reservation regarding the checkout time, which clearly showed 3:00 p.m. Manager Manny Ignacio approached us insisting that checkout was at 11:00 a.m., and when we showed our reservation, his response felt dismissive rather than helpful. We eventually had to contact Expedia ourselves, who then spoke with Manny Ignacio and confirmed that the hotel’s Expedia information had not been properly updated. We were finally allowed to stay until 3:00 p.m., as our booking stated. What left us most disappointed was not the mistake itself, but the way it was handled. Even after the hotel’s error was confirmed, there was no apology or acknowledgment from Manny Ignacio regarding the inconvenience caused. I understand that mistakes happen, but professionalism, empathy, and accountability are what truly define good service. We decided to leave early despite being given the correct checkout time because the experience had already taken away from what was supposed to be a relaxing trip. Sadly, we left feeling frustrated and disappointed, and based on this experience, we would not consider staying here again.

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