Best Western Plus Brandon Inn

Reviews

• HG

  Holly Gerke

  Jun 27, 2026
  2.0
  I booked rooms in April for our trip across Canada in July. When I booked the rooms, I requested 2 king suites, one for my husband and myself, and one for my parents, who are in their late 80s. When we checked in we discovered one of our rooms had been downgraded to a queen so we asked for a discount on the room. We were told "no" they were unable to to that and they would still be charging us the rate for the king suite. They had also put one of our rooms on the first floor and the other on the second at the exact opposite end of the hotel, even though I booked the rooms together and confirmed they would be together. We also discovered that the phones do not work. I asked the woman at the front desk if there was something that had to be done from their end to enable the phone lines and I was told there is a technical issue and none of the phones work in the hotel. I am so disappointed in the customer service and complete lack of care by the manager, Connie Wilson. The service here is uncharacteristic of the service typically provided at the Best Western. Not surprisingly, the hotel is practically empty on a summer Saturday night.
• RR

  Riley

  Jun 20, 2026
  1.0
  Do not stay here if you value privacy, safety, or peace of mind. My recent stay was entirely unacceptable due to hostile management and a complete disregard for guest boundaries. • Severe Privacy Violation: I left my room briefly to move my vehicle, leaving the "Do Not Disturb" (DND) sign clearly displayed. While I was gone, General Manager Connie Wilson entered my room without permission or cause. A colleague in the neighboring room witnessed her entry. Entering a guest's room under a DND sign is a massive security breach. • Hostile Management: General Manager Connie Wilson treats people horribly, acting as though guests are beneath her. She was incredibly rude, aggressive, and unprofessional on the phone, and equally combative when I confronted her at the front desk. She claimed she entered to confirm the room was occupied, which was a blatant lie; she had just called my room to ask me to move my truck and entered the moment I stepped out to do so. the "Do Not Disturb" (DND) sign was also still on the door. • Undisclosed Renovations: The hotel is actively undergoing construction, which was never disclosed prior to booking or at check-in. When I went to the front desk to address this, staff members were actively printing out notice signs to post around the property—falsely claiming guests had already been notified. • Constant Disruptions: Workers repeatedly knocked on my door to perform construction tasks inside my living space, completely ignoring the DND sign. Renovation work should be scheduled between stays, not forced upon paying guests. This establishment completely lacks basic hospitality standards, safety protocols, and customer service. Avoid this place at all costs.
• MW

  Michael Womack

  Jun 8, 2026
  4.0
  Some renovations going on but minimal impact, their truck/trailer Bus parking is dirt however best used if not wet from rain
• CJ

  Chris Jensen

  Apr 8, 2026
  4.0
  The breakfast offered was the best i have ever had. The food was seemingly home made and not reheated.( the bacon, eggs and hash browns) overall rooms and staff were excellent
• AH

  Afshan Haider

  Mar 18, 2026
  4.0
  We stayed here overnight while heading towards Ontario by road.It was nice, clean and quiet hotel.