Best Western John Muir Inn

Reviews

• JS

  Jaycee Elizabeth Stewart

  Feb 23, 2026
  3.0
  We loved the location of this hotel. We stayed in May 2019.
• CG

  Caesar Guajardo

  Feb 13, 2026
  5.0
  Front desk girls are amazing, best service ever
• KG

  Karen Gardstrom

  Feb 7, 2026
  1.0
  My family rented 2 rooms for a couple of days over Thanksgiving 2025 (our bill was over $800). My son and his wife drove their truck from Utah, which had a $1200 bike rack attached. Thankfully, they removed their ultra light bikes and brought them into the room, but left the 70 pound bike rack locked on the back of their pick up truck and parked it under a lighted area in the parking lot. The next morning their bike rack was gone-cut with wire/bolt cutters. We immediately contacted the police and filed a report. We then went back into the hotel to report the theft and asked to see their footage from their security cameras---there were no cameras, even though the employee at the front desk reported that there had been several thefts in recent months. Then we asked if there were security guards patrolling the lot with whom we could speak…..there are no security guards patrolling the lot. However, there are plenty of signs that say that the hotel is not responsible for lost or stolen items from the parking lot…. I find it shocking that with knowledge of recent thefts at a hotel so close to an entrance to a major freeway, the hotel does not have better security. Shocking, but I’m also grateful that we did not happen to come upon brazen thieves wielding tools to cut a lock. Who knows what might have happened? While we were still staying at the hotel for a few more nights, I asked to speak with the hotel manager, and she was never available. So when we returned home, I called and was told that there would be a new manager within a few weeks. I waited for a call back and finally called 4 weeks later and spoke with the new manager to explain the situation and ask for her help in making some reparations for my son’s loss, because for the hotel knowing that there had been issues in the parking lot for a long while. She said she would “work with corporate” to get security cameras. She also said she would contact corporate to see if they might help to get some sort of compensation for my son (who then had to purchase a new rack to get their bikes back home) and she would call me back. She never did. When I contacted her a week ago she said they would give us one free night’s stay (worth $105)…..really???? For a $1200 loss plus hours of inconvenience?? We won’t stay there again, even with a free night. My advice??......if you decide to stay at this hotel, bring everything you own into your room, no matter the inconvenience and hope like heck that no one breaks into your room because the management is not likely to help you!!
• PL

  PATRICK LOWE

  Jan 22, 2026
  5.0
  I stay here every week for 2 nights. Cynthia at the front desk is very nice and and always helpful. Every room I’ve had is very clean and the hotel in general is very clean. I can’t speak to the breakfast, because I’m never in time to enjoy it.
• MM

  Mayne Mayne

  Dec 26, 2025
  5.0
  Second time here and we enjoyed our stay again. I feel like the Tv's can bd upgraded as wl as the old direct tv. Like we are in a smart tech era and this is sorta stone age still. Other than that great location and weight room plus A on the breakfast both visit. Thank you Cynthia for accommodating us when we had the room issue. Great customer service,, STILL HERE AND HAVE A UPDATE. THIS IS THE 3RD BREAK FAST I HAVE HAD HERE AND THE MORNING LADY (OLD ASAIN LADY WITH GLASSES WHO HANDLES BREAKFAST AREA) IS SUPER RUDE AND DISRESPECTFUL. BEFORE I THOUGHT IT WAS A BAD MORNING BUT I JUST SEE SHE HATES HER JOB CLEARLY. 2ND VISIT 3X HERE AND EVERY TIME SHE HAS A NASTY ATTITUDE AND UNWELCOMING DEMEANOR. ITS MORNING MA'AM WE DONT WANT TO SEE THIS WHEN STARTING OUR DAY BWJMI FIX THIS PLEASE. Happy holidays!

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