Best Western John Muir Inn

Reviews

• EW

  eddie tan (WateverBADABOOOOM)

  3 days ago
  5.0
  Great staff working there!
• MJ

  Mainger Jackson

  Mar 21, 2026
  2.0
  Bugs, not going to bash them but yea bugs .... roaches in particular
• AA

  Alvin Abiva

  Mar 10, 2026
  5.0
  Location is very convenient when visiting family. Rooms are inline with price. The Continental breakfast is very good and has something for everyone. Parking lot is well lit and feels safe
• JS

  Jaycee Elizabeth Stewart

  Feb 23, 2026
  3.0
  We loved the location of this hotel. We stayed in May 2019.
• KG

  Karen Gardstrom

  Feb 7, 2026
  1.0
  My family rented 2 rooms for a couple of days over Thanksgiving 2025 (our bill was over $800). My son and his wife drove their truck from Utah, which had a $1200 bike rack attached. Thankfully, they removed their ultra light bikes and brought them into the room, but left the 70 pound bike rack locked on the back of their pick up truck and parked it under a lighted area in the parking lot. The next morning their bike rack was gone-cut with wire/bolt cutters. We immediately contacted the police and filed a report. We then went back into the hotel to report the theft and asked to see their footage from their security cameras---there were no cameras, even though the employee at the front desk reported that there had been several thefts in recent months. Then we asked if there were security guards patrolling the lot with whom we could speak…..there are no security guards patrolling the lot. However, there are plenty of signs that say that the hotel is not responsible for lost or stolen items from the parking lot…. I find it shocking that with knowledge of recent thefts at a hotel so close to an entrance to a major freeway, the hotel does not have better security. Shocking, but I’m also grateful that we did not happen to come upon brazen thieves wielding tools to cut a lock. Who knows what might have happened? While we were still staying at the hotel for a few more nights, I asked to speak with the hotel manager, and she was never available. So when we returned home, I called and was told that there would be a new manager within a few weeks. I waited for a call back and finally called 4 weeks later and spoke with the new manager to explain the situation and ask for her help in making some reparations for my son’s loss, because for the hotel knowing that there had been issues in the parking lot for a long while. She said she would “work with corporate” to get security cameras. She also said she would contact corporate to see if they might help to get some sort of compensation for my son (who then had to purchase a new rack to get their bikes back home) and she would call me back. She never did. When I contacted her a week ago she said they would give us one free night’s stay (worth $105)…..really???? For a $1200 loss plus hours of inconvenience?? We won’t stay there again, even with a free night. My advice??......if you decide to stay at this hotel, bring everything you own into your room, no matter the inconvenience and hope like heck that no one breaks into your room because the management is not likely to help you!!

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