Millennium Biltmore Hotel Los Angeles

Reviews

• PK

  Pramod Kumar

  2 days ago
  2.0
  There are many bad and good things about this hotel. Bad things: 1. Rooms are not clean 2. Bathrooms are very small and not clean 3. I have stayed in 4 rooms in my one week stay, many of the room s are same small and dirty. 4. Some of the room doesn't have bathroom door lock or latch. No privacy. 5. No coffee in the morning. They provide that small coffee machine in the room but they were dirty. 6. They provides 2 bottles of water per room each day. So you should buy water as soon as you land there. 7. The staffs are ok but some of the staffs are very rude. i wanted to take some photographs of my daughter in that hotel as I like the architecture. They rudely stopped me for taking the pictures. At least they should allow to take photos for their guest. 8. The guards are running the scam. They asked me if I want to take their taxi service to travel to airport. First they told me some price then later they changed the price when I agreed. Once I reached to airport they started asking credit card fees. They should not be allowed to run this kind of service if that cannot be booked from hotel frontdesk itself. Good things: 1. This is one of the oldest hotel and the architecture is gorgeous. You really want to take pictures of that. 2. Their associations with Oscar and many movies shot there, makes them famous. 3. They have a bar and restaurant there which is decent to survive but not really great. 4. The location is very good and have easy access for many things. 5. I went there for an event and their event rooms and some bowl rooms are gorgeous. I wish if they have rooms clean and friendly staffs.
• PS

  Payman Shafighi

  Jan 5, 2026
  1.0
  We have stayed at your hotel before, but unfortunately this stay will be our last. The overall experience was extremely disappointing, primarily due to the attitude and lack of support from your staff. They were consistently unhelpful and unfriendly, responding to concerns with a dismissive “this is what it is” approach rather than attempting to assist. After an 18-hour journey with two young children, we waited almost one hour to check in, despite the check-in area being quiet and the queue very short. This delay was unacceptable under the circumstances. The room itself was unsuitable for a family stay. The shower was not appropriate for young children, and when this was raised, no meaningful solution was offered. The room was noisy 24 hours a day, making it very difficult for the children to sleep. When we reported this, we were told we could change rooms, only to be informed that all rooms were the same, which contradicts our previous stays at your hotel where this was not an issue. Additional details further lowered the experience. Receiving cheap plastic cutlery with room service at a top-rated hotel was unexpected and disappointing. Upon arrival, we waited nearly an hour for bottled water, which should have been available in the room before check-in. Given that we have stayed at your hotel before and had better experiences, this visit was particularly surprising. Sadly, due to the issues outlined above, we will not be returning.
• NN

  Nathalie

  Dec 30, 2025
  3.0
  Wow! The stunning lobby and public spaces are worth a visit. The Beaux -Arts ornamentation on the columns, ceiling coffers, ironwork and wood wall paneling are breathtaking. Unfortunately, these high expectations for a 5-star luxury hotel with Biltmore for a name, were met with disappointment when entering our room. We booked two adjacent rooms one was slightly larger than the other, both with two double beds. The smaller room was darker and had a hefty odor. The larger lacked functioning AC. In addition to being hot, and stuffy, it was also humid due to a seriously leaky bathtub faucet. The humidity pervaded the room causing the metal to rust and peel in the bathroom. Our tiny bathroom also had holes in the tile where a missing conditioner container should have been. Basic maintenance aside, the room was also for want of attention with the mattresses being little better than something experienced at a Hampton Inn, the carpet dingy and in places worn (regretfully I didn't bring my slippers and none were provided by the establishment) and the furniture damaged from wear and tear. The service was also frustrating and subpar. Our room key had trouble accessing the self parking, towels were not provided for our last night, complimentary water was not offered... Seriously, I've had better staff experience in lesser hotels. Last- if you happen to remember, during checkout, that you left something in the room, forget about being treated as a guest. Security will escort you, after 30 minutes of waiting around, back to your recently vacated room to retrieve said item after multiple identity checks.
• YK

  Y Ka

  Dec 28, 2025
  1.0
  このホテルは建物も古い上に考え方も非常に古い アジア人差別的なホテル 二度と宿泊しない 宿泊料金を返金してほしいくらい なぜこんなホテルにチップを払わないといけない？ 逆に泊まってくれたことに感謝してくれよ 朝食ではアジア人だけテーブルの端っこに集められ、欧米人は中央に案内されます。 朝食でドリンクを頼んだにも関わらず欧米人の女性は持ってきてくれません。 ホテルの浴室は壊れており、お風呂にはいることもできません。 また、ドアマンは夜にずっとドアを開けていますが、私たちには挨拶をせず、私たちの後ろの欧米人にのみ挨拶をしてきます。 さらに夜はホテルのフロント側のドアからしか中にはいれず、受付では案内がないです。 そしてそのフロント側でない、裏側のドアを別の宿泊者のために内側から開けてあげると「カムサムニダ」と言われました。 宿泊客も差別的な人間性をもった欧米人がいます。 そのせいなのか、私が宿泊前にリクエストしたことは一切返信がない。 （私たちはホテルから空港までの送迎サービスはあるのか？リクエストしていた。） Google口コミに返信する前にお金を払っている宿泊客に返信しろ。 また、私たちの部屋にはサービスの水すら置いてくれない。 さすがに2日目にフロントに水がないですよ？と言うと、自分の隣にある水を持っていけと、横目で言われました。 手渡しもしてくれませんでした。 ブルーの眼鏡をかけたロングヘアーの女性です。 まず「すみません」と謝ることもできないのでしょうか？ いままで色んな国の4つ星と言われるホテルに宿泊してきていますが、ここは世界で一番最低な4つ星ホテルです。 ロンドンのヒルトンは最高によかったです。 しかもトイレットペーパーも用意がなく、廊下に掃除用具が置いてあったので、トイレットペーパーを取ると怒られました。 なら、部屋に予備でも置いておけ！ このホテルはフロント、朝食係、ドアマンから全ての従業員が明らかにアジア人差別をしてきます。 ホテルの建物や空間は綺麗です。 古すぎるホテルのせいでエレベーターは来ないです。階段を使いました。 3泊で10万円くらいしました。これにチップを払わないといけないのですか？サービスは非常に最悪で、差別的な扱いを受けたのに。 追伸：さらにFacilities Fee Per Booking - (Amount) (Property Collect) とのことで帰国後に5,000円以上クレジットカードから引き落とされていました。 This hotel is not only physically old, but its mindset is extremely outdated. It is clearly discriminatory toward Asian guests. I will never stay here again. I feel that the service was so poor that we should be refunded for our stay. Why on earth are we expected to pay a tip? Instead, the hotel should be grateful that we stayed. At breakfast, only Asian guests are seated together at tables along the edges of the dining area, while Western guests are guided to the central tables. Even though we ordered drinks, a Western female staff member never brought them to us. The bathroom in our room was broken, and we could not take a bath at all. At night, the doorman keeps the door open, but he does not greet us at all. Instead, he greets only the Western guests who walk in behind us. In the evening, guests are only allowed to enter through the front desk entrance, yet there is no explanation or guidance provided at reception. When we opened a non-front (back) door from the inside to help another guest enter, that guest said “Kamsahamnida” to us, assuming we were Korean staff. Some of the Western guests staying here also display discriminatory attitudes. Perhaps because of this, none of the requests I sent before our stay received any response. For example, we asked whether the hotel offers airport transfer service. Before replying to Google reviews, the hotel should respond to paying guests first. In addition, there was not even complimentary water provided in our room. On the second day, we told the front desk that there was no water in our room. The long-haired woman wearing blue glasses coldly told us to take the water placed next to her, without handing it to us, and without even saying “I’m sorry.” I have stayed at many hotels around the world that are considered four-star hotels, but this is by far the worst four-star hotel I have ever experienced. In contrast, the Hilton in London was excellent. There was not even toilet paper provided in our room. When we took toilet paper from cleaning supplies left in the hallway, we were scolded. If you do not want guests to take it, then provide a spare roll in the room! From the front desk staff, to the breakfast staff, to the doorman, it is clear that all employees of this hotel discriminate against Asian guests. The hotel building and interior spaces themselves are clean. However, due to how old the hotel is, the elevators are extremely slow or do not come at all, and we had to use the stairs. We paid around 100,000 yen for three nights. Given the extremely poor service and the discriminatory treatment we experienced, are we really expected to tip here?
• SG

  Sekhar G

  Dec 26, 2025
  3.0
  We chose this hotel for its historic charm and classic architecture. From the lobby, it looks elegant and luxurious, great for photos and first impressions. Unfortunately, after staying here, the reality was far from what we expected. Location: The surrounding area felt unsafe, especially for family and kids. There were many homeless individuals and shelters nearby. We arrived close to midnight with kids, and having homeless individuals directly across the street from the hotel entrance made us feel uncomfortable and uneasy when driving in and out. Parking: Parking was one of the most frustrating parts of the stay. If you enjoy problem-solving, walking back and forth, and navigating confusion, this might work for you. If you’re looking for a peaceful vacation, this is not the place. Street parking is neither practical nor safe given the area. Self-parking is available, room key works as fob at no cost but is complicated, the parking garage and hotel rooms are in two separate towers. Moving between buildings requires stairs, making it very difficult if you have luggage. You need to carry through stairs OR roll bags along the sidewalk of the street which again felt uncomfortable with the surrounding homeless environment. To make things worse, three different employees gave us three different directions about parking. Parking spots are arranged one in front of another rather than side-by-side, meaning you risk being blocked in or blocking someone else unless you leave keys with attendant. What's the point of self parking when you have to leave keys with someone anyways! Rooms: This is an old historic building and the age shows in functionality. Door knobs didn’t work properly, the bathroom door wouldn’t close, and the shower was leaking. The water pressure was extremely high, so much that it felt painful and there was no way to adjust it. Wi-Fi!! Dont even ask about this experience!! Overall: While the exterior is beautiful, the stay itself was stressful and uncomfortable. If you are traveling with family or kids, I would not recommend this hotel at all.

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