Millennium Biltmore Hotel Los Angeles

Reviews

• AJ

  Abhiram Jagarlapudi

  2 days ago
  1.0
  We were with a wedding party. After reserving a king suite and paying for it, when we arrived they gave us room with two small double beds instead. We tried to resolve the issue with the front desk, but the person there did not apologize or attempt to resolve our difficulty in any way. We lacked sleep for the next day, and while he said that they would move us to a different room, they never did. The room’s air conditioning quality was bad and our noses were stuffy throughout. The hotel also tons of homeless people lying around in filth close-by. We are extremely disappointed with the hotel, we didn’t inform the wedding party as we didn’t want to disrupt the proceedings but I would never recommend or stay at this place again. Oh yes, they never reimbursed us for the crappy room they put us in instead of the one we booked.
• KJ

  Keyla Juarez

  4 days ago
  5.0
  came to LA with my family for a music festival that was unfortunately postponed to the following week. we were helped by Lucresia who was very kind and helpful to us in this stressful event. she managed to reschedule us for the following week which was a huge help and super sweet of her and the manager. unfortunately due to other factors that got in the way we wouldn’t be able to make it the following week. we were then helped by another receptionist, Angelo. we told Angelo the situation and he quickly got our rooms back and was very attentive and kind. we enjoyed our stay and with all of the kind staff we encountered our whole trip. this is my favorite hotel to stay at whenever i come to LA. This is my third stay and i plan on returning. :)
• JJ

  Jonathan Johnson

  5 days ago
  4.0
  I’m leaving a four star review for the Biltmore because almost everything about the stay was genuinely beautiful. The building has an atmosphere that feels both historic and alive, the pool area is gorgeous, and the overall ambiance made the rest of the experience memorable. The only part that fell short was the check in. The staff member at the desk was surprisingly dismissive, never asked for our name, and immediately told us to leave our bags and come back later. A quick call to the hotel confirmed that our room was in fact already ready, which made the interaction feel unnecessary and careless. Hospitality matters, and a little warmth or acknowledgment would have completely changed the tone. I loved nearly every part of the stay, and I look forward to my next trip to Los Angeles, but I am not yet sure it will be here. Feeling welcomed instead of brushed off makes all the difference when arriving at a hotel. If you're renting dated rooms with scuffs and scratches, you have to have good hospitality. Room was comfortable and clean, cleaning staff were amazing and gracious when we interacted...but the rooms are older and dated materials that need repairs.
• CF

  Claudia Flores

  Nov 12, 2025
  2.0
  I attended a trade show at this hotel , my reservation was made in May and there was no other correspondence after. When we arrived on 11/6 at approximately 9pm, we were surprised that the room was reserved and that the company credit card was not charged. we arrived with the same company credit card the reservation was made and what we thought was paid for. The hotel staff said that in order for us to check in, we need to pay the entire stay, 2 nights, PLUS $200 for incidentals, and the credit card used had to be in my name or the name of my coworker. So far this year, we have travelled to 28 shows, so this type of welcome was surreal to us, this has never happened before, this is not business friendly. The person helping was nice and was trying to work with us, but when the manager came out, we realized quickly there is no level of service. The manager said they would not help us get authorization for a 3rd party because it should have been done 3 days before, we were made aware of that the night of. My coworkers asked why the paperwork didn't inform us it was not paid, then in an elevated voice, the manager asked us to MUTE OURSELVES, which I thought was a particularly cruel thing to say to my coworker, who is partially deaf in 1 ear, sometimes her tone is high, but it was not meant to be loud. It was so offensive and hurtful that at that point I called my boss and she said she would drive in the morning to take care of the bill, and they allowed me to sleep with a roof over my head, only because I used my family credit card. I was surprised, this has never happened to me before. Mostly I was embarrassed because it happened in front of people who were attending the same convention.
• LM

  Lerato Mashups

  Nov 11, 2025
  5.0
  The Biltmore Los Angeles offers a truly stunning and immersive dose of classic Hollywood history. The public spaces, including the lobby and opulent arcade, are breathtaking and well-maintained, living up to the hotel's legendary status. Its location in the heart of Downtown LA is ideal for accessing museums and the Financial District. However, the experience can be mixed. While the historic elegance is undeniable, the guest rooms often feel dated, and some services (like breakfast options and high parking fees) do not always align with the luxury implied by the common areas. If you are looking for architectural beauty and history, this hotel is unmatched. If modern comfort and seamless amenities are your top priority, you might find the experience slightly disappointing. Overall, it's a beautiful, historic property that could benefit from room updates.

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