Business Details
About
HotelWedding VenueConference CenterBusiness Meeting Locations
Step into a dazzling homage to the City of Angels at our hotel in downtown Los Angeles, California, where historic charm meets modern convenience for both business and leisure travelers. Our flexible meeting spaces provide the perfect backdrop for corporate events, while our prime location makes exploring LA's attractions effortless for vacationers.
La Fiesta de las Flores. The Prohibition Era. Silent films. It all comes together in one modern Los Angeles hotel curated to bring you comfort, state-of-the-art facilities, and a side of Hollywood flair.
When you stay at our hotel, you're in the heart of the action. Host your conference just half a mile away from LA Live which includes The Peacock Theater and Crypto.com Arena, where you can later catch a Lakers game or major concert. Even Dodger Stadium and the University of Southern California are within 3 miles, making our location ideal for university-related events, corporate gatherings, and weekend getaways.
After a productive day of meetings or sightseeing, our two on-site eateries deliver top-rated dishes in eclectic settings. Network with colleagues or toast to vacation memories at 18 Social, our cocktail lounge in the sky with sweeping Los Angeles views, or settle down for a hearty yet elegant meal at Metropole Bar + Kitchen.
Location
Hotel Indigo Los Angeles Downtown by IHG
899 Francisco St, Los Angeles, CA
90017, United States
Hours
Reviews
4.3
3,370 reviews
5 stars
2,130
4 stars
690
3 stars
196
2 stars
114
1 star
240
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported that the rooms were outdated, poorly maintained, and showed signs of wear and tear, including issues with furniture and cleanliness.
Service Issues
Customer service experiences varied widely, with some guests praising staff friendliness while others reported rudeness and unhelpfulness, particularly at the front desk and bar.
Hidden Fees
Numerous reviews highlighted undisclosed fees, such as a facility fee and high parking charges, which contributed to a negative perception of value.
Location
The hotel is well-located for downtown activities, but some guests found it less convenient for tourist attractions, noting the surrounding area could feel unsafe.
Dining Experience
While some guests enjoyed the food and service at the restaurant, others had negative experiences with the bar service and food quality.
- AJAlicia JohnsonNov 13, 20254.0Stayed here one night. Nice hotel, very clean. Room is a bit worn with a few stains on the couch but overall clean (bed & bath). Room & bathroom felt spacious. Has mini fridge but no microwave in room. They even give you complimentary waters in your room. I love this detail about hotels, more should do it. Lobby is very cool with nice art installs for added detail and luxe feeling. Had a very nice breakfast at the lobby restaurant Metropole.
- LMLisa MNov 11, 20252.0I and a family member stayed at this property for 1 night. I'll start with good part of our stay. The restaurant provided a delicious late lunch along with great service. The front desk was ok at check in. They were more interested in trying to collect the $200 for an early check in, which we decided not to do. That was more than what we were paying for our stay. The room was very dirty. There was dust all over the floor, as well as a large stain. Housekeeping can not remove the stain. The floor needs to be replaced. The couch and chairs were also stained. The bed frame was damaged. I was looking forward to staying at this property. Several friends stay at other Hotel Indigo properties throughout the US. They said I wouldn't be disappointed. I was very disappointed. I will not be returning to this property in the future.
- ASAndrii SkrypnykNov 11, 20254.0We had one night at this hotel. We chose hotel reservation+parking. Parking was good, guys took keys and drive car to the parking. Check-in and check-out is easy. Rooms are clean, with extra towels; body wash, shampoo and conditioner are good. But there were some issues. If you want to watch TV, forget about this, only what you will watch is the hotel advertising, there is no Netflix, YouTube, etc. Also, If you are sensitive to sounds around when you are sleeping, congratulations you won’t be able to sleep, because A/C and heating work loud, sounds like someone is cooking a soup. Pool is great, it is warm and clean, and there are a pool towels. No breakfast included to the price. In summary, this hotel is good but the price is too high for it.
- KKKellyNov 5, 20251.0To start off with the good- the location is pretty good for downtown LA but I didn't feel safe walking off the premises of the hotel property. The lobby is very nice and clean, and the front desk agents were friendly and pleasant. So what was not good: mostly everything else. The room was warn down as the couch and pillows were stained, the walls were dirty especially near the base boards, and even the remote had a sticky residue on it. Our bed had hair underneath the covers which was great. Additionally, when we booked the hotel we paid in full ahead of time. Valet was 60$ and there are no other parking options so we had to pay for this, which was fine but the final bill we received was $100. When I asked what the extra $40 was for, they said it was hotel fees. We had already paid for the room, taxes, and other fees when we booked ahead of time so this was very disappointing. For what you are paying at this hotel, at the absolute bare minimum you should expect a clean and well kept room; unfortunately this establishment cannot maintain this expectation. I would not come here again or recommend it to anyone else.
- BGben gooweekohNov 2, 20252.0I rated it 2 stars instead of 1 because at least the breakfast was very good t their restaurant by the bar at the lobby (not complimentary, we paid for it). Besides that, for the price we paid after booking online (over $400 for 2 nights), the bed was too firm and UNCOMFORTABLE. The pillows were also not good or supportive for sleeping. One ply type toilet paper? C’mon man. The bed frame and headboard were scratched up and stained. But what really topped off the disappointment was checking out. After the front desk person told me there was a FACILITY FEE of $30/day and did not explain to me what that was for, I just wanted to get the hell out of there. I did NOT see anything that said FACILITY FEE to be added when I check out when we booked online. So it came out of the security deposit. I’m gong to see if I can dispute that with my credit card company. Just not a good experience all around. I don’t know how this hotel can have a 4+ star review rating.
Frequently Asked Questions About Hotel Indigo Los Angeles Downtown by IHG
Is Hotel Indigo Los Angeles Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Los Angeles Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Los Angeles Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Los Angeles Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Los Angeles Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Los Angeles Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Los Angeles Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Los Angeles Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What amenities does your hotel offer?
At our Downtown LA hotel, guests can enjoy our rooftop pool, 24-hour fitness center, on-site dining options, valet parking, and complimentary Wi-Fi. We also offer flexible meeting spaces, pet-friendly accommodations, and stylish rooms inspired by LA’s Golden Age.
Does your hotel offer parking?
Yes, our hotel offers valet for guests. Please note that parking fees apply and may vary.
How close is your Los Angeles hotel to popular attractions?
Our hotel is conveniently located in the heart of Downtown Los Angeles, just minutes from Crypto.com Arena, LA LIVE, the Los Angeles Convention Center, and the Arts District. Guests can also easily access attractions like Universal Studios Hollywood and Dodger Stadium with a short drive, Uber ride, or public transit.
Does your hotel have pet-friendly accommodation?
Yes! We welcome furry companions at our hotel. Our pet-friendly rooms ensure both you and your pet have a comfortable stay. Additional fees and restrictions apply.
What dining options are available at your hotel?
Guests can enjoy on-site dining at Metropole Bar + Kitchen, offering menus inspired by LA’s vibrant culinary scene. We also have 18 Social, our 18th-floor lounge with craft cocktails and stunning city views. Room service is available for those who prefer dining in the comfort of their room.
What are the check-in and check-out times at Hotel Indigo Los Angeles Downtown by IHG?
Check-in time is at 4:00 PM, and check-out time is at 11:00 AM.
Does the hotel provide parking facilities?
Yes, valet parking is available, and parking fees apply.
Are pets allowed at Hotel Indigo Los Angeles Downtown by IHG?
Yes, both cats and dogs are welcome at the hotel, with pet-friendly accommodations available.
Is there a fitness center available for guests?
Yes, a fitness center with free access, including elliptical machines and free weights, is available.
Does the hotel offer enhanced cleaning and sanitation measures?
Yes, the hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, and employees are trained in cleaning and hand washing procedures.
Is contactless check-in or checkout available at the hotel?
Yes, the hotel offers contactless check-in and checkout along with digital guest room keys.
What dining options are available at Hotel Indigo Los Angeles Downtown by IHG?
Guests can dine at Metropole Bar + Kitchen offering American cuisine and visit 18 Social, the 18th-floor cocktail lounge with city views. Room service is also available.
Are there any nearby attractions or entertainment venues close to the hotel?
Yes, the hotel is near LA Live, Crypto.com Arena, and the Arts District. Guests can also explore Sunset & Sounds at Hotel Indigo, a music venue and theater nearby.
How can guests reach the hotel using public transportation or nearby parking?
Nearby parking options include 916 James M Wood Blvd Parking and 832 South Francisco Street parking facilities. The hotel's central Downtown LA location is accessible via various transit options.
What services are available nearby for personal care and wellness?
Nearby guests can visit All Skyns Pro for skin care, Salons by JC DTLA, GV Natural Healing for massage and reflexology, and Skin Story Med Spa for medical spa services.