Embassy Suites by Hilton Los Angeles International Airport North
3.82142 reviews
Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: LA Hotel Worker Protection Ordinance Fee, LA Tourism Marketing District Assessment, and California Tourism Assessment.
Embassy Suites by Hilton LAX Airport North is located a half-mile from Los Angeles International Airport via a free 24-hour shuttle and within a mile of I-405 and I-105. SoFi Stadium, home of the NFL Rams and Chargers, is three miles away. Enjoy complimentary WiFi, an indoor pool, fitness center, and a 24-hour convenience market. We offer an onsite restaurant, room service, and free made-to-order breakfast.Please inquire about shuttle service to concerts and football games.
Location
Embassy Suites by Hilton Los Angeles International Airport North
9801 Airport Boulevard, Los Angeles, CA
90045, United States
Hours
Reviews
3.8
2,142 reviews
5 stars
991
4 stars
501
3 stars
232
2 stars
135
1 star
283
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many customers reported that the rooms were outdated, poorly maintained, and had cleanliness issues, including stains and unpleasant odors.
Service Issues
Several reviews highlighted poor customer service, including unresponsive staff, rude interactions, and inadequate resolution of problems.
Parking Fees
Guests expressed frustration over high parking fees, often feeling they were excessive for the area.
Breakfast Experience
While some enjoyed the breakfast offerings, others found it lacking in variety and quality, with reports of items running out.
Noise Levels
Numerous reviews mentioned significant noise disturbances from outside traffic and other guests, making it difficult to sleep.
- DBDerek Beeston1 day ago5.0This place exceeded our expectations by providing the service that was standard 15 years ago (how sad is that). Our room was hot so they sent up a technician at 11:30 PM to fix the A/C. The free breakfast actually included eggs, sausage, and hash browns or an omelette as well as the usual items. Service was friendly and the place, although a bit dated, was very clean. I highly recommend them for your stay. Just be careful with Uber or lift as there is an identical name but "south" in place of " north" because you can't see the whole name in the apps we went to the wrong one and had to Uber to the North one. Cheers
- GCG Calloway4 days ago4.0Would have given it a five star review but overnight staff on 1/7/25 was very lazy and on their phone when we came down to the front desk and asked for help. They didn't even attempt to get up and check on what we asked for. Other than that the stay was great and the rest of the day staff was very helpful and pleasant.
- MHMatt Houtsma5 days ago4.0We walked from terminal one as I didn't want to mess with the shuttle, as I find that often takes longer, particularly when it has to go the wrong way around the entire airport as it would have to do from terminal one. Make sure to cross right away if you walk, at the Hyatt Regency intersection. Google maps took us up a block and you can't cross anywhere other than that first light so we had to backtrack. Walk took 20 minutes assuming you don't make the mistake we made. Rooms are standard embassy suites rooms. Beds a little softer than normal. Water pressure a little worse than normal. Breakfast was good, and the lady making omelettes was efficient and nice. They have a Peloton in the fitness center, which is great. Hot tub is nice and hot. Corner rooms don't have extra windows, and rooms have small balconies you can stand on. Some noise from airport and the annoying crazy drivers who zoom around LA with ridiculous cars. Curtains could be better at blocking out light in the morning. All in all a solid choice for an airport hotel.
- PMPaul MathewJan 2, 20261.0I had a terrible experience at Embassy Suites by Hilton Los Angeles. I stayed from December 26 to 28, booked two rooms for two nights, and already paid USD 907. On top of that, during check-in they demanded a USD 400 refundable deposit and charged CAD 70 for parking. At checkout, to my shock, they kept USD 302 from my deposit. When I called the hotel to question this, they casually said these are “additional charges” that are usually charged by all hotels in Los Angeles. That explanation is completely unacceptable. This hotel feels like a money looting business. They charge for everything, including parking, and the price you see while booking is NOT the final amount. They later add hidden fees that are never clearly explained upfront. On top of all this, you cannot sleep properly in the room. Light keeps coming into the room because there are no proper blackout curtains. The room never gets dark, which makes it very difficult to sleep. Please avoid this hotel if you care about good sleep. I strongly do NOT recommend this hotel. If you want transparency, peace of mind, and a good night’s sleep, stay somewhere else. Very disappointing and frustrating experience.
- ANAldo NittiDec 23, 20255.0I would like to thank the following people for the wonderful service That they provided to me and my wife while staying at your Embassy suites hotel. The transition to my room was quick excellent and smooth. The breakfast was delicious. Complementary drinks were fabulous. I enjoyed the professionalism that the front desk exhibited to the patrons of the hotel. Everyone was kind and helpful. This is why I enjoy staying here with my wife. I give all of these people I have named and probably those that I didn’t get to know five stars all around. This includes housekeeping and cooks. My experience was very good and I had a wonderful holiday stay. Thank you to the following employees at the front desk, Five stars all around to the following employees, Ms. Monrea , Ms. Jasmine W. Mr. Darren, Ms. Jazmine C., Mr. Frank (security), Ms. Jasmin B., and Mr. Tomas. I will return again next year for my next holiday merry Christmas to everyone.
Frequently Asked Questions About Embassy Suites by Hilton Los Angeles International Airport North
Does the hotel provide free airport shuttle service?
Yes, Embassy Suites by Hilton Los Angeles International Airport North offers a free 24-hour airport shuttle service to Los Angeles International Airport.
What are the check-in and check-out times at the hotel?
Check-in time is from 16:00 and check-out time is at 11:00.
Are pets allowed at Embassy Suites by Hilton LAX Airport North?
Yes, the hotel welcomes both cats and dogs as pets.
What dining options are available at the hotel?
The hotel has two restaurants, offers room service, a bar, and provides a free made-to-order breakfast.
Is Wi-Fi available for guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and there are public internet terminals.
Does the hotel have facilities for business travelers?
Yes, there is a business center and six meeting rooms available for guests.
Are there fitness and recreational amenities at the hotel?
Yes, the hotel has a fitness center, indoor pool, hot tub, and kid-friendly activities.
What sustainability practices does the hotel follow?
The hotel follows energy conservation programs, uses energy-efficient lighting, has a food waste reduction program, recycling program, and bans single-use plastic straws and styrofoam containers.
Are the hotel and nearby areas accessible for guests with mobility needs?
Yes, the hotel is mobility accessible with accessible parking and elevators available.
What nearby places can guests visit before or after their stay at the hotel?
Guests can visit Aero Bistro lounge for drinks, and enjoy events at SoFi Stadium which is 3 miles away. Budget Rent A Car and other car rental agencies nearby can assist with transportation. Purdy's Liquor convenience store is also close for quick purchases.