Conrad Los Angeles

Reviews

• PS

  Pooja Shah

  3 days ago
  5.0
  We checked in and were a but nervous about parking in the downtown area but from the moment we showed up, the Valet came to greet us, bellhop arrived took care of your luggage. All our stress lifted away upon entry! Then we go upstairs to the reception where we get to chatting with the friendly staff, the lady checking us in asked us about our trip so far and without us asking(or expecting) anything, said let me see if I can bump you guys up a bit…maybe give a better view. Since we were there for only one night, we were not actively seeking any upgrades but she gave us a room on 20 something floor which had a great view of the music centre. The room itself STUNNING! She also shared that the same designer who designed the music centre also decorated the Conrad hotel… Overall, the entire staff at all levels was trained very well. Would share information about the property and amenities, and were very active and efficient. Even for a one night stay, the entire experience became so memorable for us since the stay was so comfortable. Were kinda bummed that we had to leave the next day. We will be back whenever we visit LA again! We have stayed at the most beautiful Conrad property in Tulum, Mexico in 2024 and we still talk about that experience. Conrad in LA is in the middle of a city so of course it’s not a resort type property but the Conrad hospitality and upscale design is as on brand. Two for two with Conrad for us…can’t wait to try out more Conrad properties in near future. Conrad properties - you officially have our attention for all future trips!
• SS

  Susan

  4 days ago
  4.0
  I recently stayed two nights at the Conrad Los Angeles while my home nearby was being tented for termites. Overall, it was a very good stay, but for a hotel positioned as five-star, a few small details kept my rating slightly lower than a five star stay. The hotel itself is beautiful and well located, I love the finishings and the materials, and housekeeping was largely immaculate. That said, one clean bath towel had a noticeable mildew smell, and on the second night during turndown service only one pair of slippers was laid out despite the room being booked for two. Small things, but noticeable at this level. I’m local and chose the Conrad in part because of the house car service, since my office is about a mile away. When I asked to use it, I was told the driver hadn’t come in that day. That may happen, but the way it was communicated felt a bit abrupt and there was probably a more polished way to handle that for guests relying on the service. Valet parking at $62/night feels excessive, even for downtown LA. However, Ernesto from valet is absolutely outstanding: kind, professional, and incredibly reassuring. I felt genuinely good handing him my keys and getting my car back from him, and he deserves special recognition. Overall, a lovely stay with excellent staff and a high standard of cleanliness in a spectacular building, but a few service inconsistencies kept it from being a full five-star experience.
• JK

  Jennifer Kazimierska

  5 days ago
  5.0
  Już od momentu zameldowania było widać, że obsługa stoi tu na bardzo wysokim poziomie. Menedżer Matt przywitał nas z ogromną życzliwością i pełnym profesjonalizmem, wszystko przebiegło sprawnie i w miłej atmosferze. Od samego początku czuliśmy się naprawdę mile widziani, a nie tylko „obsłużeni”. Bardzo miłym i zupełnie nieoczekiwanym akcentem był prezent w postaci pluszowego misia — drobny gest, który zrobił ogromnie pozytywne wrażenie i pokazał, jak bardzo dba się tu o detale i dobre samopoczucie gości. Matt jest osobą niezwykle uprzejmą, zaangażowaną i serdeczną. Takie podejście sprawia, że pobyt staje się wyjątkowy i na długo zostaje w pamięci. Zdecydowanie polecamy to miejsce, między innymi właśnie dzięki takiej obsłudze.
• DV

  Damon Vex

  6 days ago
  5.0
  We had a really good stay at this hotel and I want to mention Mat, the manager who checked us in. The front desk was very busy with a long line but he handled everything so well and calm. He was very patient, honestly like an angel dealing with people under pressure. Mat really knows the hotel, he explained everything about the rooms and the hotel, gave us good info and you can tell he really love this industry. He have a lot of passion for his job and he is perfect for this position. The hotel is lucky to have Mat on the team, he really deserve a raise.Also want to say the food at San Laureele dinner was amazing. The server was also amazing I don’t remember his name), very friendly and professional. Overall great experience and great people working there. Would definitely come back.
• GJ

  George Jeong

  Dec 25, 2025
  3.0
  Mixed feelings about this hotel, if you consider 5-Star experience. The hotel is new and overall facilities were in good condition and the majority of the staffs were very friendly. However, there are some feedback I’d like to share: 1. Check in area is fairly small and you will expect some lines and waitings while you are checking in or out. 2. Check in front staff experience was not so great. This was not a very specific staff issue but in general, the staffs are unfriendly and not caring customers that much. Especially, while I was checking out, the staff printed out the bill and did not say that much whether I am good to go or not. Even if you go the other hotels, usually they ask if I need any envelopes for that printed receipt but the staff never questioned this to me. In addition, check in experience was not too great as well and felt similar experience during check in process, too. I think this is overall issue that hotel didn’t train their staffs properly especially for those check in front employees. 3. Destination fee or charge: check in staff never mentioned about this and I realized it when seeing the final bill during check out process. They charge $38 but there’s no explanation on this while checking in. This is not so great. 4. Don’t expect too much upgrade eligibility although you have higher Hilton tiers or booked via AMEX FHR program. While checking in, the staff noted that the one upper tier rooms are full so they can’t afford the upgrades. I booked through AMEX FHR and linked with my Hilton membership, neither of them helped to get the room upgrades. I paid additional cost to change my room upgrades. Two tier upgrades won’t be available if upper tier rooms are full regardless of your program or membership. This is what check in front staff told me while checking in. 5. Discrepancy of in room dining paper menu vs online menu: you will see the QR code to look up the in room dining menu or to order the food through online. Some menus are only in the paper menu, not in online menu. 6. Not sure if this was my room only issues but our room did not have slippers and requested to have slippers. 7. Breakfast: I was able to see long waiting lines for breakfast in the restaurant slightly before 10 am. Restaurant is not too big so there might be some waiting times if the capacity is constrained.

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