Hilton Long Beach

Reviews

• RL

  Rob L

  1 day ago
  5.0
  I'm on the fence about this place. The parking situation is terrible. They need to get reduce the valet parking (scam), remove the multiple reserved spots and put the guests self parking first. They're already charging $35 to self park. I'm not quite sure how the exhaust fans work, but ours didn't. And it's been like that for awhile because of the potential mold bubbling under the paint above the shower. Then the toilet... It worked intermittent. A tech immediately worked on it, twice. It struggled tho. I didn't use the pool. The bar area was solid.
• JL

  Jay Lopez

  3 days ago
  1.0
  I was really looking forward to my stay here seeing that it was our first time here and our oldest son was getting married this weekend. The above average temperature also had a big impact on forcing us to find a lil comfort and rejuvenation in a nice air conditioned and fresh room........or so we thought. The second we stepped into the room it felt like a sauna.🥵🥵🥵🥵😵‍💫😵‍💫 I immediately went to adjust the a/c but to no avail. After an hour of run around from the front desk we finally had a person come and make a meager attempt to fix it. I was in the shower so they told my wife they couldn't do nothing about it til tomorrow. I immediately went back to playing the run around with the front desk and eventually had a technician come to the room who made another attempt to fix it only this time after about 30 mins of tinkering, told us he would return in about 20 - 30 mins with the part to fix it. 😄😄😄😁😆😃. 2 hours later after 3 more cold showers i went to speak to someone in person and was told that the technician had left and wasn't coming back to fix the a/c and that they didnt have the part, even tho he said we would be back and just left me waiting in limbo. So after 20 or 30 mins of waiting for a solution from the front desk I was given a fan with no base that wouldn't even stand up or operate correctly. And I was told I could be moved to another room in the morning and my problems would be managed. But that was another huge disappointment. So to make a already long story a lil shorter and to get to the point. After another scorching, sweaty, and musty day I was not placed into a room with a working a/c until the following day at 1:30 am so 85% of our entire stay we sat and sweat and waited for accommodations that we were promised that almost never even seemed to be even be attempted at being resolved. Also during our sauna experience I noticed a small little desktop fan in the corner which makes me believe the hotel was already aware of the issue which they never bother to let us know or attempt to fix before this even happened. Very disappointed and was hoping this could bring forth some type of compensation or even an attempt at one. Thanks for listening if you listened. 😮‍💨😮‍💨😮‍💨🫤🫤🫤 room 1210
• TF

  Tanae Fukushima

  5 days ago
  4.0
  I recently had the pleasure of staying at the hotel for the CAN Symposium and wanted to specifically recognize Erick for his outstanding customer service. As a passionate rubber duck collector, I collect them in all forms — plushies, themed characters, and specialty editions. During my visit, Erick went above and beyond to assist me with several ducks that were displayed out of reach. Not only did he gladly retrieve them, but he also kindly checked the back inventory and brought out additional ones for me to complete my collection. His enthusiasm, patience, and willingness to help truly elevated my experience. Thanks to Erick’s exceptional service, I was able to finish a collection I had been working on, which made my stay even more memorable. Erick was a tremendous help, and his dedication to guest satisfaction did not go unnoticed. I sincerely appreciate his efforts and look forward to returning. I recently had the pleasure of staying at the hotel and wanted to specifically recognize Erick for his outstanding customer service. As a passionate rubber duck collector, I collect them in all forms — plushies, themed characters, and specialty editions. During my visit, Erick went above and beyond to assist me with several ducks that were displayed out of reach. Not only did he gladly retrieve them, but he also kindly checked the back inventory and brought out additional ones for me to complete my collection. His enthusiasm, patience, and willingness to help truly elevated my experience. Thanks to Erick’s exceptional service, I was able to finish a collection I had been working on, which made my stay even more memorable. Erick was a tremendous help, and his dedication to guest satisfaction did not go unnoticed. I sincerely appreciate his efforts and look forward to returning.
• TT

  TheLevel73

  6 days ago
  1.0
  I recently stayed at Long Beach Hilton. I arrived at the hotel around 9 PM. in the evening. I was scheduled to stay there for three nights for a total of around $1,000. When I arrive, the parking lot for the hotel was full and I drove to the valet and they told me I would have to self park across the street, the self park garage was attached to an abandoned building that was covered in graffiti and was not well lit. When I arrived at the front desk, I asked the clerk if I would have to park there every night. She told me no, that just for that night, because the hotel was sold out. I asked her if I would still have to pay for parking since I could not park on-site. She did not make any effort to be friendly or to apologize for the inconvenience. Normally, I would have no problem, but I'm paying $1,000 for three nights to stay in a hotel, and there was no parking available onsite? She told me they could not make any concessions for me. The next 2 nights, I was not able to park on-site and had to park in overflow parking each evening. While I was at the hotel, the Wi-Fi was in and out the entire time. My TV kept turning off on its own.The bathroom light would not stay on, and there was rust along the bottom of the bathroom counter , and spiders were crawling around under the counter in the bathroom. I will never stay at this hotel again. Not sure if I will ever stay in a Hilton again. I was paying for a totally different experience. And be warned, if you get back to the hotel after a long day and you just want to go to your room, you might not be able to park. Bring mace.
• AA

  Awesomelittlegirl

  Feb 16, 2026
  2.0
  Hotel rooms seems dated. First room, AC and TV doesn't work. 2nd room... shower is luke warm at best and conditioner was empty... so housekeeping doesn't check??? No way to call front desk. Had to use text message system. Response is somewhat slow depending on who is working. QR code is used for all hotel information... except the app is not updated. Missing menu for restaurants on site. Not all items are on the app for room service either. Room service is ordered thru the app as well... unless you want something that is not on the order menu, you have to text the order to front desk for the order because you can't call room service either. Location was good. Shuttle service for nearby attractions like outlet mall and Shoreline village. Meeting facilities was great. Overall staff was friendly.

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