Hilton Long Beach

Reviews

• PC

  Patrick Cvengros

  5 days ago
  1.0
  I recently booked a reservation on Jan 2, 2026. Unfortunately, I had a terrible experience. I booked the reservation through Groupon a week prior. Upon arrival I gave the front desk associate my ID for her to bring up my reservation. She proceeded to tell me there was no reservation under my name. I showed her my Groupon voucher number and she said she didn’t know what to do with that. She also told me that they do not host on Groupon. She said I was going to have to call Groupon myself and figure it out. I asked to speak with management. When management arrived I was also told the same thing. There was no reservation, that they do not host on Groupon, and I would have to call Groupon. He said they were booked for the night. I said no, that is incorrect, because I booked through Groupon and already paid the fee and have the reservation. I was spoken to in a very demeaning tone and the customer service was extremely poor. After approximately 45 minutes I was told that apparently there was a misunderstanding and because the suffix of my name wasn’t added (which is on my ID) it didn’t come up. I was finally able to get into my room where later in the night I took a shower. Because of poor maintenance on the shower the pressure of the spout where the water comes out to fill the tub shot off and water was spraying everywhere. I was not going to make a big deal about this issue until the following day I checked my account balance and seen that I had an unknown charge to my account for $13.26. I spoke with a Hilton associate where I was told I took 2 “Icelandic” waters out from the room. There was no waters in the room when I got there. I spoke with management again about this issue and was met with hostility about the Groupon voucher. I was also reprimanded for not letting management know about the shower. He also told me in 2 years he has never seen anybody check in with Groupon. That I was the first person he has ever seen use Groupon. A few days later I see another charge for $35. So I call back and ask what this charge is for, an associate asked if I parked a vehicle for the night. I tell her yes, and she proceeds to tell me that is the nightly fee to park a vehicle. I was never informed about this fee from an associate or management. Terrible customer service from management to the employees.
• MJ

  Mathew Juarez

  6 days ago
  1.0
  Upon check-in, the front desk gave little to no instruction on where to park or how to access our room from the parking garage. After spending over 10 minutes trying to figure it out ourselves, we eventually learned we had to take an elevator labeled “World Trade Center” to the outside ground level, walk through the hotel, and then take another elevator to our room. None of this was explained. When we entered our room, we immediately noticed how dark it was. The only lighting in the entire room was a single bedside table lamp. We then discovered the toilet did not flush, and the chair in the room was disgustingly stained (pictured). We called the front desk and were told engineering would be sent up immediately. After waiting 10 minutes with no one arriving, we packed our belongings and went back to the lobby to request a new room. The second room smelled strongly of cigarettes and, while slightly better, still had a stained chair. When we attempted to shower, the water never got hot. It was lukewarm at best. Since we had already moved rooms and unpacked again, we reluctantly dealt with it. Additionally, the air conditioning never cooled the room, despite being set four degrees lower than the room temperature, and it never blew cold air. DO NOT STAY AT THIS HOTEL.
• TG

  Tim Greenwell

  Jan 4, 2026
  5.0
  I am writing to all of you to provide feedback on the recent stay at the Hilton Long Beach by the Brownsburg High School Band accompanied by three tour directors from Music Travel Consultants. I would be remiss to not start with Banquet Manager Abel Rodriguez! Abel was visible, available, communicative, attentive, and present to us throughout the trip; like literally there in our midst from start to finish. He was even observed New Year’s Day morning at 4:30am actively mopping from an ongoing ceiling leak over the lobby stairs leading out to the buses to take us to the Rose Parade! This after he had supervised our group New Year’s Eve dinner just a few hours before where he enhanced the experience by setting up his own laptop and the ballroom big screen to livestream the ball drop from Times Square much to the countdown and cheering delight of the entire party as the ball dropped! That is a scene I will remember always and a memory he created for everyone of us! Additionally, he was present at each daily breakfast, the New Year’s Day evening dinner, and throughout the week kindly adjusted to timing and logistical changes all while ensuring the breakfast buffet bacon was extra crispy because he learned that is how Sue, Jen, and I like it. Each morning the breakfast buffet was delicious, plentiful, well presented, assisted by an attentive and kind banquet staff on an open air terrace and an adjacent room with windows and multiple access points. The buffet was two separate tables with two serving sides each accompanied by the three separate beverage tables: one with multiple juices, one for coffee, and one with water. The clean up service was prompt and friendly. Abel also provided personalized directional signage with the band name and Rose logo for each meal. Finally, on the morning of our departure, he had learned it was my birthday and not only did he provide me with a large sized to container of crispy bacon, he and his team presented me with a beautiful dessert tray with Happy Birthday and led the breakfast room in singing Happy Birthday! As for the rest of the property, the entire staff was welcoming, attentive, and helpful from all aspects and services. The key preparation took some time but ramped up when Sue arrived on site and managed to work out with only a slight delay for some travelers upon arrival. The spacious lobby with ducks in the water and displays at both of the entrances and near the desk were interactive fun for all guests. The free beverages available throughout our visit including teas, flavored waters, and hot chocolate were much appreciated. The group games including Jenga, pool, and shuffleboard were available 24/7 and enjoyed by our travelers. The banquet rooms were sizable, clean, well organized, with well planned and served buffets. The storage room was well sized and easily accessible to us all. The bus parking was convenient with three coaches allowed under the entrance canopy overnight and three coaches parking by the adjacent dock area. Staging each arrival ave departure allowed for a line up underneath the canopy and along the curb behind it. The guest rooms were comfortable, a good size, well equipped and stocked, although slightly dated. The views were nice. The down escalator was out of service for the duration of our stay but the six elevators provided timely transitions. We are very thankful to each and every one of your team members who made our stay fantastic! I look forward to working with your property again in the future! Tim Greenwell Tour Director Music Travel Consultants
• HH

  HoneyImHome367

  Jan 3, 2026
  1.0
  I have been here many times, and I can confidently say 90% of the time (not exaggerating!!) someone at the front desk is BEYOND Rude. For instance, the last 2 times I was here not only myself but the other guess in line had a horrible experience with ESME. I don’t normally leave reviews because I don’t care that much. But today was my last straw and I will never stay here (I come to LB 2-3x a month for work). I mailed a package for work here and she “couldn’t find it” and when I said I specifically spoke to the front desk when it was delivered and they received it….she somehow found it under a desk….? Why are packages being stored under a desk and also, a package with red words “confidential” on it…. Are you guys trying to hide and not give people their packages? The last time I was here she was so incredibly rude to the couple in front of me they ended up not booking with Hilton because of how poorly she handled their situation. ESME has verbally told guest she has 4 (four) year of experience and that is the senior front desk manager or something so she gets to make the call, and the manager will always agree because she’s the senior. I mentioned my positive experience with another employee and she literally said “he’s just a janitor” like ma’am you are a front desk clerk….lets humble ourselves! Anyway, I will be contacting corporate about my package. That was absolutely unexpected for it to be “lost” under the front desk and not where it is normally stored even though it was delivered a week ago. So that means it sat there and then assumed lost. Imagine if I didn’t advocate for myself or my package. It would’ve been returned for no reason. Now the new policy is you have to be present when your package arrives….so we can’t order ahead of our trip? This location is really doing the most and I am not a fan! ESMERALDA, your attitude should not make people so uncomfortable they don’t want to stay at this establishment.
• NM

  Natalie Marque

  Dec 31, 2025
  1.0
  Ant infestation that is not being taken care of. We have moved to three different rooms and there are ants in every one crawling on us in bed. Staff isn’t concerned about the issue enough to actually take care of it. At this point, I just want to abort my vacation and go home. This is disgusting. Also displeased that we arrived to check in after 5pm and our room wasn’t even ready for us until about 9pm. Check in was supposed to be at 3:00!!! Rob, since this will not let me respond to you… while I appreciate your response to this mess it is entirely inaccurate. You are NOT taking care of the pest control situation, the maintenance worker that came into our room to spray chemicals just before we went to sleep said that an ENTIRE SECTON of this hotel is infested and he has been getting calls ALL WEEK from hotel guests. After moving to three different rooms, I still went to bed last night with ants crawling on me IN THE BED. This is absolutely disgusting & unacceptable!!!

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