Hampton Inn Long Beach Airport

Reviews

• CC

  Ciaostacie

  4 days ago
  2.0
  This is a typical Hampton Inn and of the same caliber that you would expect from Hampton Inn. HOWEVER, the customer service at THIS Hampton is TERRIBLE!!! They advertise that they have a shuttle and we called to see when it came. We waited over 10 minutes for someone to answer and they never did. SO WE WALKED from the airport! (Granted, it was only 25 minutes, but we had all of our luggage.). Then when we got at the hotel, which was around 1:00, they informed us that there was a $50 fee if we wanted to check in before 3. We have stayed at TONS of Hampton Inns and have checked in early and very late and there never has been a penalty. They said they had rooms ready, but we still had to sit in the lobby for two hours until we could go to our room. Next time we will stay at the Marriott next door.
• OI

  Oscar Olivos III

  Dec 26, 2025
  3.0
  Beautiful new hotel, clean public areas and rooms were pristine. Nice pool and Jacuzzi with great views of the Long Beach airport, wonderful breakfast staff. Lobby was beautifully decorated for Christmas with a big tree. Wife and I only planned to stay one night, a toddler-free Christmas present from our family. We were rudely woken up at 6am by an alarm that we didn't set; my wife couldn't go back to sleep, sleeping in was ruined. After complaining, the desk manager apologized for the inconvenience comp'd some stuff all good, appreciated the effort. We unexpectedly had to stay another night (24hr+ power outage) so we made a second reservation, this time we brought the kids. At check-in we specifically mentioned the alarm so the desk manager sent maintenance to our room. When we got to the room, maintenance guy came out and said he "took care of it." 6am the next morning the alarm went off waking up the whole family (incl. 1yr old, 3yr old)!! Because my wife couldn't go back to sleep, she went down stairs to complain. The desk manager told us that maintenance unplugged the clock (they didn't not) then accused us of plugging it back in. After we showed her pictures that the plug is hidden and inaccessible in a "floating drawer/shelf" she admitted it would be nearly impossible for us to have done that with out tools. She was was unable to tell us what the maintenance guy actually did. To recap, second reservation, different room, same issue *after* maintenance "took care of it," different response from desk manager (did not comp anything off the stay after complaints, offered our children candy). Because of this negative experience, we will not stay here again when visiting family, which we do often.
• JR

  Jared R

  Dec 17, 2025
  3.0
  Road noise is pretty loud, and it made it hard to sleep, which is the main reason we would choose to stay elsewhere next time. On the positive side, the location is very convenient to the airport, and there are plenty of food options nearby with LBX and several other eateries. The hotel itself was clean, and even though we had the smallest basic room, it was adequate and functional. There were lots of outlets for charging devices, and the shower had great water pressure and reliably hot water. The front desk agent who checked us in was great--friendly and helpful. The staff member who handled our checkout and also drove the shuttle, however, was not very pleasant. She did not offer to help with our luggage and had a noticeably negative attitude, which did not feel very hospitable. There are some signs of wear in the room, and the AC/heating controls were a bit tricky to figure out, though that can be the case at many hotels. We didn't get a chance to try the breakfast since we had to leave before it was served. One other downside was the mobile data signal; our phones stayed on LTE and never picked up 5G inside the hotel, though stepping outside in certain areas improved the connection. Overall, it's a nice, clean property in a convenient location, but the road noise and a less-than-friendly checkout experience mean we'll likely choose a different hotel next time.
• TM

  Tamara Mochrie

  Dec 16, 2025
  5.0
  Walking distance (.2 miles) to Hangar. This building has 10+ places to eat, including a brewery with 30+ beers on tap. We were there on a Saturday and a craft show was going on. Hampton had a really good hot breakfast.
• AS

  A S

  Dec 12, 2025
  5.0
  We stayed here before and after our cruise. Everything about this hotel is great. Vanessa at the front desk was very helpful and such a pleasure to meet. Thank you Vanessa for the great customer service. The hotel is so new and well kept. The rooms were clean and comfortable. The included breakfast and airport shuttle put this hotel over the top. There are several dining options within walking distance. Thank you, we will be back.

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