At the Best Western Plus Hotel at the Convention Center you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hotel at the Convention Center will stand out among other hotels in Long Beach,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hotel at the Convention Center will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Many customers praised the staff for their friendliness, helpfulness, and excellent customer service, particularly highlighting individuals like Paola and Crystal.
Cleanliness
Overall, guests reported that the hotel and rooms were clean and well-maintained, although there were some complaints about pest issues.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, though some guests noted issues with food availability and freshness.
Location
The hotel is conveniently located near attractions, restaurants, and the beach, making it a favorable choice for many guests.
Maintenance Issues
Several reviews mentioned problems with water pressure in showers and other maintenance concerns, impacting the overall experience.
BB
Borrego Beth
Jan 4, 2026
5.0
I always stay at this centrally located Hotel. Parking is free and easily accessible and safe. The rooms are located on floors only accessed by your room key in the elevator. The hallways are well maintained, immaculate and lovely.
Each guest room has an exterior door way light and a doorbell. The fitness room has the latest
top notch workout treadmills and Exercycles by Peloton.
VP
Vernon Procell
Jan 1, 2026
5.0
my stay was very nice. the front desk and maint staff helped me to set the TV up for HDMI, which was complicated, but they stuck with it and got the job done! then in the morning I was running behind but again the front desk became aware of my situation and altered my reservation to avoid a late departure charge. the room was very clean and the property itself was remolded recently and the aesthetics are very nice.
LG
Lizette Garcia
Dec 25, 2025
5.0
My family and I got to our hotel a few hours earlier than check in. We were making this stop to rest and to make it in time for Christmas morning surprise visit with our family that lives in San Diego. The lady at the front desk Paola was extremely nice and offered to take care of our luggage while we went to go have lunch. Traveling with 3 kids on a holiday is hectic. They were tired and hungry, she went out of her way and recommended a few places we can grab lunch at that were family friendly and that were open on Christmas Eve! Her kindness and hospitality made our day! Thank you, we'll definitely be back soon!
CR
Cynthia Ramos
Dec 24, 2025
5.0
We had a really stressful morning after our flight got canceled and we were exhausted. All we wanted to do was check in and relax, and Paola at the front desk made that happen. She was incredibly kind, helpful, and made the whole process smooth and stress-free. We truly appreciated her excellent customer service.
CE
Catalina Esteban
Dec 23, 2025
5.0
This place is kind of small but the location is a huge plus also the restrooms are very modern, clean, and it just feels very luxury it is truly amazing.