At the Best Western Plus Hotel at the Convention Center you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hotel at the Convention Center will stand out among other hotels in Long Beach,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hotel at the Convention Center will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Several reviews highlighted issues with cleanliness, including reports of cockroaches and unclean rooms.
Staff Service
Mixed feedback on staff service; while some praised the friendliness and helpfulness, others reported unwelcoming attitudes and poor customer service.
Breakfast Quality
The breakfast received positive remarks for variety and quality, but some guests noted issues with limited seating and food availability.
Location
The hotel is well-located near attractions, restaurants, and the beach, which many guests appreciated.
Room Conditions
Guests reported mixed experiences with room conditions, including complaints about water pressure, small room sizes, and issues with amenities.
AD
Angel Deans
Nov 12, 2025
5.0
I need to stay close to the court house. I flew in they let me check in early . Cute restaurants walking distance . Family lives near by which helped.
GB
G B
Nov 8, 2025
5.0
We stayed at Best Western twice in 2 weeks. Location is perfect for cruises. Breakfast is provided. Got my haircut at a nearby stylist.
I would like to mention Crystal that commands the front desk. She is perfect! Knowledgeable, friendly, and so patient. She is busy calling for taxis, printing our documents, checking in and out guests, answering questions. She seems to be alone at the desk and if that's the case I hope Best Western compensates her accordingly.
CC
Chelsea Campbell
Nov 7, 2025
5.0
The employees here are THE BEST. They are so genuinely nice and helpful. I was blown away and will make a point to stay here just because of them.
The rooms are nice too and the beds are comfortable. The shower pressure could be a lot better.
RL
RICKY LIMON
Nov 4, 2025
1.0
I woke up to use the restroom and there was cockroaches in the restroom. I called the front desk and asked him if I could change rooms. I told him about the situation they told me that they were sold out and there was nothing they can do they say that the best they could do was refund me the $25 for the parking fee. My son has autism and I was trying to keep it from him and the front desk said oh I talked to your dad and he already explained to me about the cockroaches and my son said what cockroaches in our room and freaked out
NM
Na Miller
Nov 2, 2025
4.0
This was a short overnight stay, since we were catching a cruise out the next day. The location is very convenient to the cruise crnter. There was a mix up with our reservation (no fault of BW), they made quick accommodations and all was fine. My grandson was looking forward to getting in the pool, however it is a really small pool, so he opted out. Complimentary self-serve breakfast had a nice selection, the space was clean, however, this is also a small space and near the pool.