Holiday Inn Express & Suites Loma Linda- San Bernardino S by IHG

Reviews

• MB

  M. Bynum

  Apr 21, 2026
  5.0
  Me and my partner stayed there overnight because he needed to see the doctor. Loma Linda. Lexus was very helpful and gave us a discount once she saw that my partner had an appointment at Loma Linda. The hotel room was nice and clean and the weight staff the next day after breakfast is over and they still had a few items left actually came out and offered me scrambled eggs which I accepted and took to my room. The service staff at this hotel is very nice.
• DD

  Deeser

  Mar 25, 2026
  3.0
  Adequate, clean, the breakfast as always is good, but there's not much to do around the hotel and be aware, I didn't see it posted anywhere, but they will charge you $15 to park in thier wide open parking lot. Not exactly sure why they charge for parking other than just a simple cash grab.
• EJ

  Esmeralda jauregui

  Mar 23, 2026
  2.0
  Checking in was great they were very friendly and helpful. The room we stayed in was very dirty, chairs were stain, tables look dirty I wont be coming back to this location.
• BR

  Brennaka Revelle

  Feb 28, 2026
  5.0
  Such a great experience! Very clean rooms and the staff was incredible! Shout out to Tina who went above and beyond to make sure my little family was taken care of before we got back on the road! Thank you miss Tina!
• RR

  Rayner Ranin

  Feb 18, 2026
  2.0
  I sent IHG guest relations an email detailing my experience last January 8, 2026 but it has been more than a month and no word so no, I will post my experience here. Stay details: Dates: December 24 to December 28, 2025 Length of stay: Four nights Guests: Two adults We encountered multiple issues throughout the stay: 1. Our room was not cleaned for the first two nights. When we reported this, we were told housekeeping had gone home early and that the issue would be addressed the next day. It was not. On the third day, the room was finally cleaned, but dirty towels were left on the floor and the ironing board was left standing. 2. The washer and dryer area was extremely dirty, with visible buildup of dirt, crust and lint. It was easily the filthiest hotel laundry room we have seen. 3. At check-in, we were placed on the second floor and told we would be moved to the fourth floor the following night because it would be quieter. We were warned that the doors were loud, which proved to be true. The room doors appear to be missing soft-close mechanisms or proper acoustic seals, causing them to slam shut loudly. In the mornings, we were repeatedly woken by doors banging and children running and yelling in the hallways. 4. When we followed up on the promised room transfer, we were told there were no rooms available after all, leaving us with no option but to stay put. 5. On one occasion when the room was not cleaned again, we requested towels and were told that only thin pool towels were available, not standard bath towels. 6. The WiFi was unstable and required repeated disconnection and reconnection just to maintain usable speeds. Mobile signal in the area was also weak, leaving us with limited connectivity. 7. The breakfast fruit was not fresh. Apples had tough skin and spongy dry flesh and the oranges were shriveled and nearly dried out inside. To be fair, I do want to acknowledge that Carla and Nigel at the front desk were polite, apologetic and helpful within the limits of what they could do. The bed and pillows were comfortable and breakfast on the third day improved slightly with fresh bananas available.

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