Candlewood Suites Loma Linda - San Bernardino S by IHG

Reviews

• GS

  Galina Sagaydak

  Aug 15, 2025
  5.0
  I’ve been a loyal guest of IHG Hotels for years, holding Diamond Elite status alongside my husband. We’ve stayed at this location multiple times and generally appreciated the convenience and comfort. However, my recent experience was deeply disappointing and warrants serious attention from management. Yesterday, I needed to print a couple of pages from my email to complete a time-sensitive work task and receive payment. I entered the lobby with request use the printer. Instead of being met with professionalism, I was confronted by a front desk employee whose behavior was shockingly aggressive and inappropriate. She raised her voice, refused to let me use the printer, and threatened to call the police simply because I wasn’t yet registered. I calmly explained my situation and my intent to pay for a room, but she continued shouting, insisting I couldn’t even use the restroom or have a glass of water. When I asked for her name, she refused to repeat it, claiming she’d said it once already. She also stated that no manager was available. This kind of conduct is unacceptable in any hospitality setting, let alone one that prides itself on elite service. Her hostility and lack of basic courtesy were not only unprofessional—they were dehumanizing. No guest, regardless of status, should be treated with such disrespect. I previously left a 5-star review for this property, but I’m now forced to revise it due to this individual’s behavior. I strongly urge IHG management to investigate this incident, provide staff with proper training in customer service and conflict resolution, and consider whether this employee is suited for a role that requires grace and professionalism.
• RC

  Rita Calderon

  Aug 9, 2025
  3.0
  We traveled to Loma Linda recently for my Mom’s knee surgery. We stayed at this hotel for the first time, for two nights. It’s in the same parking lot as two other hotels. Parking is $14 a night. Marco who checked us in was so nice, friendly, cheerful and professional. He made our stay worth it. The inside of the hotel is nice and but our room had some issues. It seemed like we were in a room they hadn't been used in a while. We found these issues as we were unpacking, and since we drove from far, we didn’t wanna repack everything and change rooms, so we made it work. There was a dirty sock left in a drawer. There were brown stains on one sheet that looked like dried poop. The other bedsheet had a small red dot. Good thing we brought our own sheets! The towels didn’t smell fresh. We ran out of conditioner, hand soap and toilet paper. And found a couple pincher bugs in the bathroom. Also, there was one front desk employee who was not nice. African American woman with long braids. She never acknowledged us during our entire stay and wasn’t the friendliest to others. Lastly, there’s 2 elevators and one was broken so it took forever waiting for the one elevator. Some staff members said it’s been like that for awhile but now ones come to fix it. On a positive, there was a full kitchen, the beds were comfy and many tv channels. The outside of the hotel was clean, along with the lobby. It’s close to food, shopping and freeways. The staff were super friendly, Marco and housekeeping!
• DL

  David Lozada

  Aug 5, 2025
  1.0
  No recomiendo este hotel, no respetaron mi reservación hecha por medio de Expedía para una habitación de 2 camas, al llegar con mi familia a las 11pm me dijeron que solo tenían una habitación de 1 cama Kingsize, no tuve otra opción que aceptar pues ya había pagado a través vez de expedía la habitación sin posibilidad de rembolso. Pero aún fue la mala actitud de la recepcionista al llegar quien solo decía que tenía que aceptar esa habitación sin aceptar que fue su error
• YH

  YOUR HIGHNESS

  Jul 9, 2025
  5.0
  This hotel has really good rooms with a stove top and full fridge!! The staff are really cool, and actually fix issues and are super professional doing it! The only thing this property is missing a connection to surrounding hotels pool/hot tub. They should try to work out an arrangement where they share pools/hot tub!! Other than that great stay!! Oh and free washer/dryer, perfect!!
• AP

  Averill Punla

  Jul 5, 2025
  1.0
  We have been always been booking a place here for over a year now. the first time we stayed was great. staff did seem happy to help and rooms looked clean. at first though we had to turn on the electric stove by switching on and off the breaker. usually all the kitchen amenities was always supplied and when they weren't just ask the front desk. but after every subsequent return to stay here, things started declining. every time we would stay here, something would be off or missing. housekeeping has declined also. anytime i went to check if we had any utensils it was either lacking or there was only one set of spoons and forks. glasses missing. i understand yes that some others do not take care of their stuff as their own therefore they do not care about any of that stuff. The top of the refrigerator is always dusty every time we have stayed here. the shampoos and conditioner bottles are never refilled and always empty. There has been always a lingering smell of Marijuana coming from other rooms. Also there has been a lot of interesting individuals that wait on the side doors to be let in when someone leaves. If you stay downstairs on any of the lower floors the tenants that stay above you will stomp around like its a rave party. 6-28-2025 This was the last time we stayed here and it was horrible. im usually staying here for work and its close to where I work so staying here is usually the go to because of the kitchen. i went to wash my clothes on Saturday around 2-5PM When my set of clothes was done washing I went to change them from the washer into the dryer and I put my childrens clothes in the washer. Literally only 45 mins went by, I came back into the laundry room and there was a cart with a bunch of clothes and dirty clothes everywhere in that room. As I went to open the dryer, my clothes were gone!!!! someone stole my clothes!!! like what the heck! my childrens clothes were there still in the washer. Then this female individual came in and grabbed most of the clothes out of the dryer and left. As I went to tell the front desk there was this gentleman that worked the front while the lady working the front was talking to another customer. I told them someone stole my clothes and the gentleman stated he was at the other property and he would take a note for the manager to see it. Also the lady that was working the front desk stated she was the one that let that other lady into the laundry room cause they did something to get them kicked out of their stay in the hotel. You would think that everything is safe since there is locked doors that require a keycard..... NOPE!! It does say that they are not responsible for lost or stolen items in the laundry room but even within that span of 45 mins of letting your clothes dry..... you cant even leave the laundry room and you would have to sit in a hot room or outside of it waiting for it to dry. Monday came around since they told me the only one that could look at the cameras would be the General Manager, which their name is Tony. I still don't get how nothing can be done during the weekend and I would have to wait til Monday. I still called on Monday and asked to speak to the GM which I guess he manages Candlewood and Holiday Inn right across the way. It was the same gentleman that I spoke to on Saturday when my things got taken. I left my name and number expecting a call back from the GM. up to this day not a call back or nothing. Horrible customer service. will not be staying here again. Do not rely on staff to help or the managers..... if any of your belongings get taken or stolen call the authorities and get a report since hotel staff wont do anything.

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