Best Western I-5 Inn & Suites

4.0
729 reviews

About

HotelBest Western
Located in Lodi,CA, the Best Western I-5 Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western I-5 Inn & Suites
6411 W BANNER RD, Lodi, CA
95242, United States

Hours

Reviews

4.0
729 reviews
5 stars
364
4 stars
173
3 stars
89
2 stars
52
1 star
51

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Angel and Chan for their exceptional service.

Cleanliness Issues

Numerous reviews mentioned significant cleanliness problems, including dirty bathrooms, unkempt rooms, and unpleasant odors.

Room Quality

Guests reported mixed experiences regarding room quality, with some noting comfortable accommodations while others highlighted outdated furnishings and maintenance issues.

Breakfast Experience

The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or poorly managed.

Location Convenience

The hotel’s location was frequently noted as convenient for travelers, being easily accessible from the highway.
  • JJ
    jh
    4 days ago
    1.0
    Flees big red blood sucking fleas in the beds and pillows. My mother was bitten while she was sleeping
  • NS
    Nancy Smith
    Dec 30, 2025
    3.0
    Check in woman was pleasant and helpful. Slept there and checked out early the next morning.
  • MG
    Marina Gonzales
    Dec 27, 2025
    5.0
    Thank you for great service .
  • TG
    Tanya Gibson
    Dec 11, 2025
    1.0
    DO NOT STAY HERE!! Stayed here when my daughter had a cheer competition. First of all my friend who reserved the room, booked it on Booking.com, when we got there they said that Booking.com hadn't paid, the man behind the counter was rude and unhelpful, so she had to end up paying the full amount again. Got to the room wasn't impressed the bathroom counter was dirty, the cabinet that had the TV on hit was so unsteady, if you opened the door to get to the refrigerator would almost fall apart. Next the pool is a joke, it is literally the smallest pool I have ever seen. Once the manager got there my friend spoke to her, she told her that the payment from Booking.com was there. So she got refunded her money. Thought all was well, but nope. The next day she noticed that she got charged AGAIN for the room. The manager told her that she was sorry and that it sometimes does it automatically, so they refunded her money again but now she had to wait 5 -7 business days. Long story short just don't stay here.
  • RA
    Roberto A
    Nov 26, 2025
    5.0
    I was there like 3 week ago and , I suppose to have my reservation by some website , but till end they cancelled, so when I arrive the guy back to the front desk help me without problems

Frequently Asked Questions About Best Western I-5 Inn & Suites

Is there a concierge service available at Best Western I-5 Inn & Suites?

Yes, the hotel provides concierge services to assist guests during their stay.

Does Best Western I-5 Inn & Suites offer free Wi-Fi to its guests?

Yes, free Wi-Fi is available for all guests throughout the hotel.