DoubleTree by Hilton Livermore

Reviews

• LS

  lucie sweda

  Nov 2, 2025
  1.0
  Gave it a 1 star for excellent Hilton Bedding. Our room did not have hot water at all. Front desk said sorry and gave me managers card. I expected to get a credit or discount would not recommend anyone stay here. There is a Hamton Inn and Hikton Garden inn with 2 mi.
• TR

  Theresa ramirez

  Oct 29, 2025
  1.0
  Hate to say this but- never staying at this particular Double Tree again. As a Hilton Gold Member who travels nationwide as a truck driver, I’ve always chosen Hilton because of its reliable service and genuine hospitality. Unfortunately, my recent check-in experience at this location didn’t meet those standards. After a 20-hour drive, I arrived hoping for a smooth and welcoming check-in. I had already texted the front office earlier that morning and received a very kind, professional response confirming that rooms were available for early check-in from a gentleman named Dyrell. However, when I arrived, the front desk associate ,brown curly hair female, who was working the front desk around 11am. 10/28/25, who assisted me was noticeably unwelcoming , she didn’t smile, avoided eye contact, and her tone and body language came across as irritated and dismissive. I tried my hardest to create a better “vibe” but she was just not giving any effort. What was the weirdest thing was how she gave off a demeanor like I was lying to her about texting through hilton honors! I had to over explain & pull out my phone to show her the text messages and she had the audacity to not fully look at my phone, still with the”you’re lying” tone & attitude- just very dismissive, disrespectful and rude. For a brand built on hospitality, that kind of demeanor sets a negative tone for tired guests who have been on the road for long hours.FYI- I came in with a smile and happy to be there so I know I didn’t give her any reason to be rude towards me. I strongly recommend that management provide additional customer service and hospitality training for front this particular front desk staff, especially in areas like communication, empathy, and first impressions. Even a brief moment of kindness can completely change a guest’s experience after a long journey. The front desk sets the standard for the entire hotel, and guests should always feel valued and respected from the moment they walk in. I’m leaving this feedback in hopes that it helps improve team awareness and ensures that every traveler, especially those arriving exhausted after long hours, receives the level of warmth and professionalism Hilton is known for. We checked out after a few hours rest and just checked into another hotel. Checking this hotel off my return list.
• YP

  Yuvatida P

  Oct 20, 2025
  2.0
  When I was waiting at checkin there are no staff over there! I was waiting for about 10 mins. None of the staff are nice only housekeepers are saying hi to clients…. Sorry to say that but yes! In my room there are many bugs in bathroom! As I’m gold member with hiltons honors! The only good thing is cookies!
• JJ

  JT

  Oct 15, 2025
  1.0
  It’s really a shame that I have to add this review today. I have been a very long time and loyal Hilton honors member. I currently have gold status and it’s sad for me to say that I will never again stay at this Doubletree by Hilton in Livermore California. To be honest, my stay was fine, room was exactly what I expected, which is why I stay with Hilton properties. The fitness center was a little weak, but hey, I was able to get my workout on. Went back to my room ate dinner, did some work and crashed out. This morning, in a rush, I happened to leave my JBL headphones Behind on my bed. I know they were there because I set them right next to my bag when I got in the shower. It didn’t click to me until I was leaving work, that I may have forgotten to stick them inside of my bag. I checked my bag and sure enough they’re not there so I called the Hilton. I told the guy that answered the phone that I had left my headphones on the bed in my room. He took my room number and told me he would call me back. I then asked him. Hey how long do you think it would take? I’m only asking because I’m about an hour away and I’m passing right by you on my way back home. He said I’ll probably 20 minutes or so, I need to get with housekeeping because they have their own lost and found. I said OK. Fast-forward 45 minutes. I still haven’t heard anything so I called and the same gentleman answers the phone. I asked him if anyone had gotten a chance to check for my headphones so I could grab them on my way by and he said oh yeah I was gonna call you in a little while but sorry nobody found them. Zero care or concern in his voice. I told him I assuredly had left them on my bed and it was really ashame that I could no longer trust the Hilton and I would never again stay at their location. All he said was I’m sorry. This is absolutely terrible customer service. In a world where everybody should be fighting for every dollar you can get It’s sad. Very clear to me that room service stole my headphones and I am not happy about it. Rest in peace Hilton Livermore. I hope someone who needed those more than me got them.
• AB

  A B

  Oct 7, 2025
  4.0
  Small but nice

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