DoubleTree by Hilton Livermore

Reviews

• AE

  aqren E

  5 days ago
  1.0
  Whole place was cold as ICE
• AG

  Andrea Georgopoulos

  Dec 9, 2025
  4.0
  I've stayed at this hotel a couple of times now and will be going back in the future. The hotel is very clean and the rooms are quiet. During my last stay, the heat did not come on in the room, but when I went to the front desk to mention it, they immediately transferred me to another room. On the second night, my room key wasn't working and I went to the front desk to get a new key. The second one wasn't working either so I headed back to the front desk to get stopped by a maintenance person who asked about the lock, determined it needed a new battery and took care of it immediately for me without my having to go back to the front desk. This is why I have 5 stars for service!
• CC

  Cecilia J Casarez

  Nov 29, 2025
  5.0
  Such a great place to stay, staff was amazing I will definitely stay again
• LS

  lucie sweda

  Nov 2, 2025
  1.0
  Gave it a 1 star for excellent Hilton Bedding. Our room did not have hot water at all. Front desk said sorry and gave me managers card. I expected to get a credit or discount would not recommend anyone stay here. There is a Hamton Inn and Hikton Garden inn with 2 mi.
• TR

  Theresa ramirez

  Oct 29, 2025
  1.0
  Hate to say this but- never staying at this particular Double Tree again. As a Hilton Gold Member who travels nationwide as a truck driver, I’ve always chosen Hilton because of its reliable service and genuine hospitality. Unfortunately, my recent check-in experience at this location didn’t meet those standards. After a 20-hour drive, I arrived hoping for a smooth and welcoming check-in. I had already texted the front office earlier that morning and received a very kind, professional response confirming that rooms were available for early check-in from a gentleman named Dyrell. However, when I arrived, the front desk associate ,brown curly hair female, who was working the front desk around 11am. 10/28/25, who assisted me was noticeably unwelcoming , she didn’t smile, avoided eye contact, and her tone and body language came across as irritated and dismissive. I tried my hardest to create a better “vibe” but she was just not giving any effort. What was the weirdest thing was how she gave off a demeanor like I was lying to her about texting through hilton honors! I had to over explain & pull out my phone to show her the text messages and she had the audacity to not fully look at my phone, still with the”you’re lying” tone & attitude- just very dismissive, disrespectful and rude. For a brand built on hospitality, that kind of demeanor sets a negative tone for tired guests who have been on the road for long hours.FYI- I came in with a smile and happy to be there so I know I didn’t give her any reason to be rude towards me. I strongly recommend that management provide additional customer service and hospitality training for front this particular front desk staff, especially in areas like communication, empathy, and first impressions. Even a brief moment of kindness can completely change a guest’s experience after a long journey. The front desk sets the standard for the entire hotel, and guests should always feel valued and respected from the moment they walk in. I’m leaving this feedback in hopes that it helps improve team awareness and ensures that every traveler, especially those arriving exhausted after long hours, receives the level of warmth and professionalism Hilton is known for. We checked out after a few hours rest and just checked into another hotel. Checking this hotel off my return list.

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