Holiday Inn Express & Suites Jackson by IHG

4.0
341 reviews
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Business Details

101 Clinton Road, Jackson, CA
95642, United States
(209) 257-1500
https://www.ihg.com/holidayinnexpress/hotels/us/en/jackson/jcsca/hoteldetail
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About

HotelWedding VenueBusiness Meeting Locations
Guests Love Jackson, CA Hotel's Wine Country LocationOn your next visit to gold and wine country in the Golden State, "Stay Smart" at the Holiday Inn Express® Hotel & Suites Jackson. Located on Hwy-49 South at Hwy-88, a variety of leisure and outdoor activities and a host of consistent, practical amenities ensure a comfortable stay in Jackson, California.This hotel lodging is perfect for vacationers, wedding and families. Jackson Rancheria Casino is only 3.5 miles away. Kirkwood Ski Resort offers winter fun on your way to South Lake Tahoe. Whether you plan to tour and taste your way through the vineyards of Sutter Creek and Sierra Ridge, or browse for one-of-a-kind antiques and crafts at the Trader Stan in historic downtown Jackson, a diverse array of adventures awaits our guests in Jackson, CA.The hotel's business guests can count on having a productive and efficient stay. There's no shortage of wineries in the surrounding Shenandoah Valley for members of the wine industry. Consider booking the hotel's meeting space with A/V equipment and inviting your colleagues to come to you in Jackson, California.This lodging offers everything our guests need for a quality stay. You can surf the Web with the fast and free, wired and Wi-Fi access. You can jump start your day with the free, hot Express Start Breakfast Bar and work out in the Fitness Center. Call to reserve your room today.

Location

Holiday Inn Express & Suites Jackson by IHG
101 Clinton Road, Jackson, CA
95642, United States

Hours

Reviews

4.0
341 reviews
5 stars
165
4 stars
93
3 stars
28
2 stars
15
1 star
40

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and common areas, although some reported issues with dirty rooms and bathrooms.

Customer Service

Feedback on customer service was mixed; while some staff members received high praise, others were described as rude or unhelpful.

Breakfast Quality

The breakfast offerings were generally well-received, with many guests enjoying the variety and quality of food provided.

Room Comfort

Guests appreciated the comfort of the beds and spaciousness of the rooms, though some reported issues with noise and maintenance.

Management Issues

Several reviews highlighted dissatisfaction with management, particularly regarding handling of complaints and customer service policies.
  • CB
    Catherine Baker
    Nov 5, 2025
    1.0
    worst experience i ever had in a hotel. the room was not what we reserved. they offered to nothing to accomodate. the desk clerk was rude and when i spoke to the manager she was non responsive. i would say don't ever ever stay there.
  • JJ
    Jen
    Nov 4, 2025
    5.0
    Great hotel, great location, and great staff!
  • TS
    Tylene Shoupe
    Oct 14, 2025
    4.0
    Pretty nice hotel, rooms and free breakfast. Comfortable beds and clean. Downfall was that the hot tub was closed. Really the only reason I booked it so very disappointed. But nice location for a one night stay in wine country
  • CM
    Christy McKee-Freeny
    Oct 10, 2025
    5.0
    From the initial booking online to checking in with the receptionist, Alysha, this was a great hotel and I was beyond surprised with the entire hotel, staff, and what they offer for the price I paid. Our King bed room was spacious with a mini fridge, microwave, and sink. We had a couch with a pull out bed as an extra space. The bed was super comfortable, my room was not old and very clean, and my view was really pretty. Parking was free, breakfast was free and fresh every morning, while the hotel offers free unlimited coffee all day and night long. They even have a pancake machine that you watch dispense the batter, cook, and then come out on your plate which the kids loved. I was extremely impressed with how good the food was, the options available and then every morning it changed so it was not the same breakfast everyday. I need to give a special shout out to the receptionist Alysha. She went above and beyond what you would expect from a moderately priced hotel. I have stayed at many high end hotels and never received the level of service and care I got from Alyshia. Thank you, Alyshia, you made my stay so much better and you are a kind person. The world needs more people like you In it and I hope that Management reads these reviews. I also want to acknowledge the breakfast cook and cleaner I encountered, I didn’t get their names, but they too were so kind and helpful. I absolutely loved staying at this hotel and for sure would go back and recommend to anyone in the area.
  • SW
    swex. w.
    Sep 27, 2025
    1.0
    Booked a room for a absurd $220, went to my car and came back with my small service dog, lady was rude and said I could not bring my dog in and refused to give me my money back, unbelievable behavior and attitude
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Frequently Asked Questions About Holiday Inn Express & Suites Jackson by IHG

What are the check-in and check-out times at Holiday Inn Express & Suites Jackson?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Does the hotel provide free breakfast?

Yes, the hotel offers a free buffet breakfast to all guests.