The Waterfront Beach Resort, a Hilton Hotel

Reviews

• RC

  Richard Chuang

  6 days ago
  5.0
  The location is awesome, the breakfast service team was great also, always give us a great start for everyday. The restaurant here is also good, and you can easily get other choices nearby at the shopping mall and Main Street. Having beach across the road is the bestselling feature of this resort.
• MB

  Michelle Bud

  Dec 27, 2025
  4.0
  If the customer service was better it would get a 4-5 star, and I want to give it a lower star rating but the hotel itself in terms of cleanliness and had everything gone smoothly would be a 4-4.5 star. … Pros: Beautiful Christmas decorations, fun Grinchmas opportunity (very limited hours), multiple food options (but quite overpriced & the grab n go panini for $18 doesn’t even come with chips or an apple), and walkable to the pier & a mall (with food options). Beautiful large beach across the street. 2 big pools, 2 hot tubs, and 2 waterslides (but limited hours and they shut down for no good reason, read more next). Cons: Only valet parking, and pricey ($55). While staff smiles, not exceptional customer service. We’ve stayed at plenty of hotels where just doing something small for a guest really shows their appreciation, especially if something on their end doesn’t go as planned (not a typical customer complaint about something like a hair in the bed). My son wanted a local road trip to a hotel with water slides for part of his Christmas present. We knew there was some rain Friday morning, but called before we left (1 hour prior) to confirm that the water slides were open. The staff said yes, 10-4, and they’d remain open unless there was lightning. There was no lightning and actually the rain was stopping (it was dry by the time we arrived at 2pm). Our plan was to spend 2 hours each day at the water slides to maximize our 1 night stay (at check-in and check-out). Excitedly, we got to the pool, but found the slides were closed, despite being told just 1 hour prior they were open. My son wanted me to go ask if they were just on break. The front desk said they decided to close them due to low usage. Well, obviously, it was between check-out and check-in time, and cooler weather, but you just told me 1 hour ago they’d be open till 4, and actually in the time we were at the pool there were 9 kids all playing in the water, wishing the slides were open. We asked if they’d open them, but they sent the lifeguard home. They didn’t volunteer any concession and almost seemed annoyed, stating matter of factly that it was closed. That type of customer service alone is a turn off. I asked if there was anything they would do, “no,” I asked again, they said maybe a late check out (I already have that with my status, and kids don’t want to play for 4-5 hours, we already would have 2 hours in the morning, we wanted it to be a 2-day experience, & my other kids nap mid-day). Anyway, so I asked if they’d provide a credit so we could grab a snack by the pool, and she finally offered a $25 credit. It was basically a joke since the food was overpriced. The other hotels we’ve stayed at offer a drink just because (not because of a complaint, just making guests feel special), or reimbursed parking (I didn’t even have to ask). They did not offer to reimburse the resort fee (for amenities that were not opened when advertised & specifically called to ask about…), nor reimburse parking, or anything meaningful. Disappointing because small customer service gestures go a long way for loyalty, positive reviews, and return guests. Friends often ask us for recommendations, we travel frequently, and it’s obvious to us which hotels provide that special touch. I actually rarely write hotel reviews, and rarely complain about anything, but after having some amazing hotel stays recently, it makes customer service a differentiator. (Stressing again I would have understood if it was actively pouring or had lightning, but we had even just called to ask and confirm the slides were open, and it was not raining (9+ kids, over 15+ people at the pool)…but it seems they just wanted to save a few hours of lifeguard salary.)
• DK

  Diana K

  Dec 23, 2025
  2.0
  Location and pools are good. That is all that's good about this hotel. Everyone who works here has a smile on their face but have some attitude and snobby, as if they think highly of themselves being just employees. Don't recommend. I get better treatment in Marriott as just gold member vs here as diamond member.
• RS

  Russell Sweeney

  Dec 23, 2025
  5.0
  The team at the Waterfront Beach Resort went above and beyond there duties during my family’s stay in October. I can’t thank them enough to how welcoming and caring and safe they made us feel after a accident occurred outside of the hotels purview but took it upon themselves to make sure everyone in our party was safe and okay. From the managers to the staff thank you!! Everything about the hotel and pools and food and ambience was great and I would say this is my new SoCal go to resort location.
• PC

  Patricia Ruiz Cota

  Dec 18, 2025
  1.0
  I stayed at this hotel last month for a few days while attending a conference. Unfortunately, the day before my departure, my watch went missing from my room. I reported the incident immediately. While the staff initially appeared concerned and attempted to assist, the issue was never resolved. The only communication after my departure occurred because I contacted the hotel myself the following day; I was not proactively contacted by the hotel. Since then, there has been no further follow-up or resolution. This experience was disappointing, particularly given the expectation of safety and accountability when staying at a hotel. I hope management takes this matter seriously and improves both security and post-incident communication for future guests.

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