The Waterfront Beach Resort, a Hilton Hotel

Reviews

• BK

  B King

  3 days ago
  2.0
  Took a chance on Hilton, normally at the Hyatt. Check in- great Room- totally solid Housekeeping- does good work. Hot tub- hot and bubbly Where it falls apart is I was here for a 2 day work conference so barely in the room or hot tub. Lots of time in the conference room which on day 1 was sweltering, at no point with multiple complaints did anyone ever take action to address the lack of air conditioning. This was a situation where 55ish people in a close room are uncomfortable just sitting, any team building lead to downpour of sweat. Day 2, the room was still sweltering THEN after hours of being hot on the SECOND day the were Oh, the AC is broken!!!! Can you believe a property set up for conferences didn’t have the thought process to trouble shoot and fix their HVAC after complaining for the entire day prior? So that’s all just bummed something so standard in addition to other struggles with the banquet manager not being on top of their game we will look for somewhere new next February
• DO

  Daniel Ortega

  4 days ago
  4.0
  You can imagine the beautiful ocean views from the room balcony, the rooftop bar or the swimming pool. Service is amazing from everyone. Not to thrilled with valet parking being the only option. I like to know where my car is parked in case I need anything from it. The only negative of my stay was the mattress. It did not live up to the Hilton standard and the reason for a four star review. All in all it's a nice place to stay, especially since the beach is directly across the street! They have beach equipment you can use to enjoy your time at the beach. They are pet friendly and allow dogs to stay. The rooftop bar was nice and relaxing. I added some pictures of their saute appetizer and their Asian salad.
• BT

  Bianca Termini

  Feb 17, 2026
  3.0
  I recently stayed at the Hilton Waterfront Resort and had very mixed feelings about my experience. The property itself is beautiful and the location is excellent, it’s truly one of the biggest highlights of the stay. The resort has a great atmosphere and is in a perfect spot, which is why it was especially disappointing that the service did not match the quality of the property. As a Hilton Diamond member, I expected a higher level of recognition and service, but my status was barely acknowledged. I had requested a room upgrade, which was not accommodated, and our room did not even have a safe, which was surprising for a resort of this level. *** edit in regards to the reply - there was NOT a safe in room 817… despite what they are trying to say. The room was not huge. And we did not miss that. If it was added after we checked out, that was a different story. Housekeeping was also very inconsistent. One evening we returned to our room to find there were no large bath towels. I realized this too late while already in the shower, so my husband called the front desk. They acknowledged the request but never delivered the towels. He had to call a second time, and they finally arrived about an hour later, leaving me waiting in the shower for nearly 20 minutes. The following day, we returned to our room in the afternoon planning to shower and get ready for the evening, only to find housekeeping had just started cleaning the room around 4 PM. We had to leave again and wait downstairs until the room was ready, which was very inconvenient. Overall, while the location and property are wonderful, the lack of attention to service details and inconsistent housekeeping made the stay disappointing, especially given my Diamond member status. With improved customer service, this resort could provide a much better guest experience.
• SL

  Sarah Lavache

  Feb 7, 2026
  5.0
  The staff at this hotel truly made a world of difference during my stay! I want to give a special shout-out to Jimmi from Security for his above-and-beyond service. He assisted me with a room delivery and a special request with such grace, making it a top priority to ensure I was taken care of. I also had the pleasure of being assisted by Rune, who was kind enough to drive me on an errand. He was incredibly accommodating and made the task completely stress-free. It’s rare to find this level of genuine care and hospitality—their efforts definitely did not go unnoticed. Thank you, Jimmi and Rune, for all your help! You made my stay exceptional.
• SO

  Sheri Ovitt

  Feb 1, 2026
  5.0
  Location is great for walking distance to beach; however, plenty of traffic and they had an event on the beach, which did not cause shortage of loud music in our room. Quite frankly, the music was good and we loved having our sliding doors all the way open! Our view was ocean and I was in heaven. There are two pools and Jacuzzi, restaurants, shops, a place to store luggage, conference rooms, valet, room service, and so much more! They even had cash to break for change. The last hotel had $6, LOL. For the age of the resort hotel, the rooms are well kept, but could use an update on the outlets as plugs will fall out and more outlets. The bathroom only had one plug available to curl and blow dry my hair. The 2nd outlet incurred a fee of $20 if removed. The was like a motion censored night light.

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