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Best Western Hollywood Plaza Hotel - Walk of Fame Film City LA

4.0
(1413 reviews)

Business Details

2011 N HIGHLAND AVE, Hollywood, CA
90068, United States
(323) 851-1800
http://bestwestern.com

About

HotelBest Western
Located in Hollywood,CA, the Best Western Hollywood Plaza Hotel - Walk of Fame Film City LA is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Hollywood Plaza Hotel - Walk of Fame Film City LA
2011 N HIGHLAND AVE, Hollywood, CA
90068, United States

Hours

Reviews

4.0
1,413 reviews
5 stars
623
4 stars
397
3 stars
226
2 stars
69
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with specific complaints about staff being rude and lacking empathy towards guests.

Location

The hotel is praised for its excellent location, being within walking distance to Hollywood attractions like the Walk of Fame and the Hollywood Bowl.

Cleanliness Issues

Several guests reported cleanliness problems, including dirty bathrooms and unpleasant odors in the rooms.

Noise Levels

Many reviews mentioned high noise levels from both outside traffic and other guests, impacting the overall comfort of the stay.

Value for Money

While some guests found the hotel to be a good value for its location, others felt the quality did not match the price, citing issues with room conditions and amenities.
  • AS
    Andy Salter
    Feb 23, 2026
    4.0
    Basic but clean rooms. Good enough for a couple of nights. Staff friendly and helpful. Little Mexican cafe attached do a great breakfast
  • LA
    L. A.
    Feb 23, 2026
    3.0
    Room are CLEAN but old they have the brown cheap blanket. Kueriq coffee machine in room.. Towels are clean but thin..Clean . Elevator hasn't work the whole stay. Isabella is nice friendly receptionist helpful and pleasant.
  • AH
    Ana Hernandez
    Feb 22, 2026
    5.0
    Me encanto la estadia de este hotelito pequeñito , pero comfortable, me senti en casa y en mi cama ,por que la cama a gusto, Venimos para un evento mi esposo y yo ceca de aqui , estubimos por 2 noches lo recomiendo , es muy limpio los cuartos cerca de todo lugar que es en Hollywood Paseo de la Fama , el personal de el Lobby y gente de servicio muy amable y el desayuno de el restaurant que esta en la parte de abajo riquicimo , mi esposo y yo encantados , regresariamos de nuevo aqui 100% Gracias por todo salimos Felices. 🌹🙏 para nosotros a ustede Mucho cariño ✨️✨️✨️✨️✨️♥️
  • NP
    Nathaniel Peugh
    Feb 13, 2026
    2.0
    the hotel itself is in a nice spot, easy access to a lot of cool things. our experience sucked here though. when we first arrived to check in, Christina told us our reservation through Travelocity was canceled, we called Travelocity and they said it was all good but Christina insisted we had to pay the new rate as it was canceled. Luckily after calling travelocity they had to rebook it. We firmly believe that she was trying to scam us as she was asking for new card numbers, the receipt also didn’t match what we we paid when we booked in December so that was very very odd. The room seemed clean but it really wasn’t. pubic hair was left on our “clean” sheets. the climate control didn’t work, so my wife and i froze at night. the hot water never got hot and to top it all off, the following morning some naked lady was screaming for help while a man was pulling her into a room. the area is NOT safe, day or night. we encountered many homeless people and others asking for money just walking to our car that was parked there. the marijuna smell is also non-stop there, as soon as you walk out of your room you smell it and once you get to the parking garage below there are people smoking it everywhere. id say the only good thing about this stay was the comfy pillows.
  • GC
    Groove Zone Hip Hop Dance Classes
    Jan 9, 2026
    5.0
    This hotel is a great location if you don’t have a car as you can just walk to corner of Hollywood and highland in 5 minutes. There is a cafe on site with great coffee and also coffee in the room. Just across the road is late night food options and drink machines on premises. Plenty of parking spots and a pool. The main reason for this review is to compliment the girl on the desk at check in. Evening of Monday 5th Jan. Her name was Christine. She was so friendly and helpful, beyond expectation with a really sweet nature. Thank you Christine.

Frequently Asked Questions About Best Western Hollywood Plaza Hotel - Walk of Fame Film City LA

Does Best Western Hollywood Plaza Inn Hotel offer free Wi-Fi?

Yes, free Wi-Fi is available for all guests at Best Western Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA.

Is there an airport shuttle service at Best Western Hollywood Plaza Inn Hotel?

Yes, the hotel offers an airport shuttle service for guests' convenience.

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