Best Western Gold Country Inn

Reviews

• JW

  Jeff Walker

  Jan 3, 2026
  5.0
  Qe had a very nice stay! Clean, comfortable and quiet, at least in our unit upstairs! Breakfast was the regular as tou can see in the videos and I would recommend this hotel!
• EG

  Elizabeth Guerra

  Dec 8, 2025
  1.0
  I’ve stayed in plenty of hotels, but this was one of the more concerning experiences. We requested an upstairs room in advance, yet when we arrived at 5:30pm, we were told there was only one room left and no possibility of changing it. It was on the ground floor, next to the soda machine and pool. Within minutes, we found used towels in the bathroom—already a bad sign. Worse, when I stepped on the carpet outside the bathroom, my socks were soaked with urine. Not water. Urine. And not ours. With no option to switch rooms, we had to stay the night and were woken early by loud footsteps overhead. The explanation offered by Andrea at the front desk the next morning—that “maybe someone homeless came in before you arrived”—was said almost casually, which was incredibly unsettling. We were moved to a new room for the second night, but unfortunately, the problems didn’t end there. The second room was directly above the kitchen, and very loud noises began around 4:30am. There were also plumbing issues: water was seeping into the vanity-area carpet, soaking it and creating a strong musty odor. At that point, I could only hope it was just water. Given the dismissive interactions with the front-desk staff—who had already made it clear she was no longer approachable—I simply tried to wrap up the stay as smoothly as possible. Both rooms had significant issues, and the lack of room checks, sanitation, and general maintenance needs serious attention. Guests should never have to deal with urine-soaked carpets, musty wet floors, or situations that leave them feeling dismissed when they ask for help.
• RO

  Rosie Ojeda

  Dec 6, 2025
  1.0
  Do not stay at this best western. It’s more like a motel 6. It’s not in a good location, the hotel is run down and needs renovations as well. I did not feel very safe at this hotel
• JB

  James Bray

  Nov 26, 2025
  1.0
  This was evidently a local "working man's motel" as that's all we saw here. Poor attention to detail in cleaning and maintenance. Not much pride of ownership. It reminded me of old Motel 6's from years gone by. The receptionist studied the screen for several minutes then asked "Do you want your waters?" No acknowledgement other than that. Seemed to hate their job. The bed was a mattress on a metal frame. No box spring. The temp regulator in the wall heating unit was off by 5 degrees and noisy. The room was grubby by BW usual high standards. Upon checkout same treatment. Hardly a word spoken other that "you want your receipt?" Wow. This is a "One and Done" for us!"
• ML

  M. Laverde

  Oct 31, 2025
  4.0
  Location is near many stores to choose from, rooms clean. The only problem we had was the door keys didn't work and we were exhausted coming from a long trip, also the front desk gave last night the keys to both different couples for the same room! I was inside and someone else's try to open our door(room). Felt awkward Over all is 👍

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