Home2 Suites by Hilton Garden Grove Anaheim

Reviews

• HM

  Herbert Maunu

  Jan 3, 2026
  5.0
  Close to I22, John Wayne, shopping. Multiple food choices. Great place to stay when visiting GG.
• SM

  Shannon Mansfield

  Jan 2, 2026
  3.0
  I am choosing my review level based on how I now review books - I am not mad I stayed there but also I probably won't return and probably won't recommend this place. We have been using Home2Suites for a few years now and so we know what to expect, or so we thought. We arrived on Christmas so we overlooked the unsmiling staff and the trash overflowing just outside of the elevator, especially with a note Housekeeping was off for the holiday. We had two suites checked out since we were on a family vacation with our grown children. The suite my husband and I received had a leftover drink and hot sauce packets still in the fridge. I was optimistic still and just tossed those. Then, when I showered, I noticed first that there seemed to be paint peeled away at the soap area, and second, the way the shower is laid out you have to get in the shower to turn it on. Later, when my husband went to use it, he actually struggled entering and exiting the shower since the door does not open all of the way. He also went to wash his hair, and there was no shampoo. We had requested a light service, and even after service, the shampoo was still empty. The kids room we only encountered one issue. Half of the electricity was off in the room. This was quickly fixed by a trip to the front desk and they turned the circuit back on. The final unfamiliar encounter on this visit was breakfast. We really enjoy the reliability of what is for breakfast. We were quite surprised when we came down and rather than the traditional sausage and bacon, it was fried chicken (and the second day, although sausage, more like a kielbasa). Plus at the time of meal start, the silverware was not out, we had to request serving utensils, someone near me had to request the oatmeal be set out. I feel bad writing so many things that were not as expected. But when you have been staying here for years, there is a certain feel expected. As my husband said "If this was my first time at a Home2Suites, I wouldn't come back".
• HD

  Huy Dao

  Jan 1, 2026
  1.0
  We arrived on time for check-in after a long drive and were informed that we needed to wait due to a short-staffed situation at the front desk. Despite waiting patiently, we were left unattended for approximately 20 minutes, as the receptionist was busy assisting another guest and almost forgot about us. We ultimately had to remind him that we were still waiting. Upon entering the room, we discovered that the room provided was not the room we were originally promised. Additionally, the electronic window shade was not functioning, which significantly impacted our comfort and the overall condition of the room. Furthermore, according to the hotel’s website, Silver members are entitled to two complimentary bottles of water. When we contacted room service to inquire about this benefit, the staff member was unaware of the policy and unable to provide a clear answer, which reflects a lack of internal communication and staff training. This stay was especially disappointing because we chose to return to this hotel based on a previously excellent experience. Unfortunately, this visit fell far below expectations. We strongly recommend that future guests confirm all room details and member benefits directly with a knowledgeable staff member prior to booking, as the information advertised online does not appear to be consistently honored or communicated.
• WR

  Whitney Raab

  Dec 17, 2025
  1.0
  If you are considering this hotel for a Disney or Universal Studios trip, I strongly recommend choosing an Embassy Suites or DoubleTree instead. We arrived for check-in at 3:00 PM on Sunday, December 7th, to begin a week-long stay. Check-in took several hours because we were told housekeeping was behind. Two other families were also waiting. Later during our stay, we learned that one family had their night comped by the general manager due to the delay, which we were not offered. Housekeeping continued to be a major issue throughout our stay. Upon arrival, there was a letter in the room explaining the cleaning schedule: no service the first day, light service the second day, and a full service cleaning on the third day. Our third-day full service cleaning never happened. When we returned to the room that evening, I spoke with Savannah at the front desk. She agreed the situation was unacceptable and offered to bring clean linens after I explained that my niece had become ill and vomited on the fitted sheet. I had not initially reported it, as we were expecting the scheduled full cleaning that day. Savannah assured me she would notify the general manager and confirmed we were on the housekeeping schedule for the following day. Unfortunately, on day four our room was still not serviced. Trash had piled up and had not been removed. I called the front desk and spoke with another staff member who acknowledged Savannah’s notes and confirmed that the room should have been serviced. He offered to collect the trash and stated he would leave another note for the general manager. On day five, December 12th, I stopped by the front desk and spoke with the manager on duty. He initially stated he was unaware of any complaints, but after providing our room number, he located the notes. Having previously worked at a Hilton front desk myself, I know that management should be reviewing guest concerns daily, which made this even more disappointing. After checking out on December 14th, we noticed a $250 charge on the bill for stained sheets. I contacted John, who explained that a replacement sheet costs $22 and stated he would remove the charge while housekeeping attempted stain removal. The following day, John called back and said multiple sheets were stained and could not be cleaned. He stated that the general manager insisted on a $250 charge, but John advocated for us and reduced it to $100, which he said was agreed upon. Despite this, the general manager ultimately charged my mother’s Navy Federal credit card the full $250—$150 more than what was agreed to—and also charged my husband’s debit card an additional $115. We have made multiple requests for a call back from the general manager regarding both the ongoing housekeeping failures and the billing issues, and none have been returned. Overall, the lack of communication, poor housekeeping service, and unresolved billing issues made this stay extremely frustrating. Unfortunately, this was not the level of service we expected.
• SC

  southern cali

  Dec 1, 2025
  1.0
  Honestly rooms are nice, what I did not Like was that parking is extra on card the very next day . I book in by phone lady on the line never mention parking was extra and when I arrive the gentle men at the entrance never mention also it was extra . He was very kind and polite . Now I was also told this place had its own room and separated little living room for privacy if 2 people stay. It was a curtain that separated the place which I did not . Also they said it had its own kitchen but when I arrive it did not have a stove I had to go down and ask the staff for it which disappointed me . Also in morning at 9 am cleaning lady open my door with a knock and instan opening my room . I was very disappointed as I have not check out at all for them to try to walk in like that . Room is cleaning gotta admit I also think that it's pointless to have a t.v. with no Netflix or any way to change channels to watch a movie . Not sure why a t.v. would be there should be all on it for comfort . Well that's me this is honest opinion. Over all room is clean that I do gotta admit

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