Homewood Suites by Hilton Fresno

Reviews

• YH

  Yurii Haivoronskyi

  4 days ago
  1.0
  My name is Yurii Haivoronskyi. I stayed at the Hilton hotel for several days while on a business trip. During my stay, I parked my white Honda sedan in the hotel’s parking lot. On the morning of my departure, I entered my vehicle, started the engine, and immediately noticed an unusual noise. I turned the engine off, checked underneath the car, and discovered that the catalytic converter had been cut out and stolen. I immediately reported the incident to the hotel front desk and spoke with a hotel representative. The representative contacted the hotel manager, and subsequently I was provided by email with a video recording from the hotel’s surveillance cameras. The footage clearly shows that a Mercedes-Benz sedan approached my vehicle in the Hilton parking lot, two individuals exited the vehicle, removed the catalytic converter from my car, and then left the premises. I asked the hotel representative about possible compensation for the damage, considering that the incident occurred on Hilton property, in the hotel parking lot, directly within view of the surveillance cameras. I was informed that Hilton does not accept responsibility for this type of incident. I further asked what actions the hotel would take if a guest’s vehicle were completely stolen from the Hilton parking lot. I was informed that the hotel would also not bear responsibility in such a case. As a result, I received no compensation or assistance from the Hilton hotel. Due to the significant damage, I was forced to sell my vehicle to a dealer at a substantial financial loss. I filed an official police report with the Fresno Police Department. However, no representative of the Hilton hotel contacted me afterward, nor was any assistance or compensation offered. I possess photographic evidence and video materials documenting the theft and the resulting damage to my vehicle. Following this incident, I no longer feel safe staying at Hilton hotels, as guests’ property appears to be left without responsibility or protection. I hope that Hilton hotel management reviews this matter and contacts me to address this situation.
• PD

  Paul Demascus

  Nov 10, 2025
  3.0
  This location is on a busy street, I got bit by something the one night 🌙 I stayed here. I woke up that morning 🌄 with a bite on my wrist. I don't think I'll be returning to this location.
• SH

  Sharrie Horton

  Nov 9, 2025
  4.0
  We had asked for a disabled room once we got to our room and apparently wasn't disabled but we went ahead and stayed anyways cuz it was so late at night we didn't want to hassle anything The Room was under my Husband's name Raymond Jackson
• RB

  R B

  Nov 6, 2025
  4.0
  Being a Diamond member, hotel service and rooms become equivalent. However, there are exceptions. The service I received from Brianna from check in to check up was exceptional. It this type of service that keeps me returning to properties like this one. Thank you for accommodating me. Also, during my stay, I had an issue that was resolved by Esther, within minutes without hesitation. Thank you. Hotel is very modern and clean. It’s close to the highway and many dinner options within a mile of the location. However, I was surprised by the $10 daily parking.
• RP

  Ron Prewitt

  Nov 4, 2025
  5.0
  A very comfortable hotel with above average rooms, staff, and breakfast. I've stayed here before and there's been a beautiful remodel. The rooms are fresh and beds comfy.

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