Holiday Inn Express & Suites Elk Grove West I-5 by IHG

Reviews

• JH

  Julie Hereth

  3 days ago
  2.0
  This is the 6th time in 7 months that we've stayed here due to a family member being ill. Our stay this time was for the memorial of said family member The walls are thin but if you're not near the elevator or ice machine it's not too bad This weekend, we had to replace our keycards at least once daily. Saturday, we had to replace them twice! My shower on Sunday, the day of the memorial, was cold and such a light trickle I couldn't wash my hair! My shower on Monday was hot but still just a trickle! I'll wash my hair when I get home! Not sure what's happened over the last 7 months but the price has increased 20% and the value has decreased significantly! We will be finding another hotel to stay at in Sacramento!!!
• KB

  Kriss Brito

  3 days ago
  2.0
  My daughter and I stayed here in February 2026 just to relax. I got up to have breakfast, it was meh, the next day the same old breakfast, 3rd day the same old breakfast, but the gravy for the biscuits was watered down as was the juices on the 4th morning the gravy wasn't even gravy any more it was so watered down and the juices were 50% water. We asked if they would have bacon and we were told that their ovens couldn't hold enough bacon for everyone. And the shower never had hot water. When maintenance came up, they said it was a full house so to either get up earlier or take a shower later, that there was nothing he could do about it. How can you run a hotel and not make sure your guests can take a hot shower!? We were there for 3 days and the maid never brought us clean towels, I went to the front desk and he told me he would send her up, she never came. I will not be staying here again!
• KA

  kenneth agee

  Mar 1, 2026
  5.0
  Clean up to date rooms
• CS

  Chris Stallings

  Feb 16, 2026
  3.0
  Great Location - walkable to restaurants/coffee, easy access to I-5. Room: clean, modern, spacious, but the refillable lotion bottle in the bathroom smelled like mildew, and our 4-person room had only 2 towels. Service: One employee was working (not the 'on shift manager' whose name was posted) as fast as he could to deal with reservations, housekeeping items, refilling the ice water, and several other things, but they really needed to schedule an additional person, because the wait was long for anything. Pool area: not heated, so unswimmable for half the year (even for my child who can usually swim in the cold); the hot tub was closed for repair. Breakfast: adequate for what was expected.
• CV

  Cristian Virrueta

  Feb 4, 2026
  1.0
  Disappointing stay Stayed one night in January 2026. From the moment we arrived, it was clear that guest experience is not a priority here. The room was not clean. There were visible stains, dust, and mold in the room. Bed was defective and maintenance was clearly ignored rather than fixed. Noisy all night too. Staff were indifferent at best and unhelpful when concerns were brought up. There was little to no sense of accountability or apology for the inconveniences. I would not stay here again and cannot recommend this hotel to others.

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