Holiday Inn Express & Suites Elk Grove West I-5 by IHG

Reviews

• JH

  Julie Hereth

  Mar 9, 2026
  2.0
  This is the 6th time in 7 months that we've stayed here due to a family member being ill. Our stay this time was for the memorial of said family member The walls are thin but if you're not near the elevator or ice machine it's not too bad This weekend, we had to replace our keycards at least once daily. Saturday, we had to replace them twice! My shower on Sunday, the day of the memorial, was cold and such a light trickle I couldn't wash my hair! My shower on Monday was hot but still just a trickle! I'll wash my hair when I get home! Not sure what's happened over the last 7 months but the price has increased 20% and the value has decreased significantly! We will be finding another hotel to stay at in Sacramento!!!
• KA

  kenneth agee

  Mar 1, 2026
  5.0
  Clean up to date rooms
• CS

  Chris Stallings

  Feb 16, 2026
  3.0
  Great Location - walkable to restaurants/coffee, easy access to I-5. Room: clean, modern, spacious, but the refillable lotion bottle in the bathroom smelled like mildew, and our 4-person room had only 2 towels. Service: One employee was working (not the 'on shift manager' whose name was posted) as fast as he could to deal with reservations, housekeeping items, refilling the ice water, and several other things, but they really needed to schedule an additional person, because the wait was long for anything. Pool area: not heated, so unswimmable for half the year (even for my child who can usually swim in the cold); the hot tub was closed for repair. Breakfast: adequate for what was expected.
• CV

  Cristian Virrueta

  Feb 4, 2026
  1.0
  Disappointing stay Stayed one night in January 2026. From the moment we arrived, it was clear that guest experience is not a priority here. The room was not clean. There were visible stains, dust, and mold in the room. Bed was defective and maintenance was clearly ignored rather than fixed. Noisy all night too. Staff were indifferent at best and unhelpful when concerns were brought up. There was little to no sense of accountability or apology for the inconveniences. I would not stay here again and cannot recommend this hotel to others.
• DS

  DayDay Smith

  Jan 10, 2026
  3.0
  Staff was amazing which makes it hard for me to leave this review. But the room that I got put in was far from up to par. The shower ran cold and the bathtub had rust stains everywhere as well as the tub being 2 different colors. Door handles were broken. I was so disgusted, I checked out early. The man that works at night, I forgot to get his name, he was super nice and respectful same with Diane who I met this morning. They need some serious upgrades to match the energy of the staff.

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