Staybridge Suites Eastvale - Norco by IHG

Reviews

• EG

  Eden Gray

  Apr 11, 2026
  5.0
  Thank you for your fantastic review! We are so pleased to know that you found your room to be clean, spacious, and well-equipped with everything you needed for a comfortable stay. Our housekeeping and maintenance teams work tirelessly behind the scenes to maintain the highest standards of cleanliness and comfort, so it is wonderful to see their efforts recognized. Your satisfaction is the best compliment we could receive. We look forward to welcoming you back for another spotless and relaxing stay soon!
• SS

  SocalMoore8

  Mar 28, 2026
  1.0
  This happened just last night! It was the second time that we had to change rooms was staying at the hotel. My husband just had his knee replaced one week ago and we had to move everything ourselves after 11 PM. No one offered to help us and they were less than apologetic. They called my husband and they gave him a measly refund of less than half of his points. It was incredibly frustrating for my family, especially given our situation with my husband, being on crutches, and unable to help me move.
• TT

  Tetiana

  Mar 18, 2026
  5.0
  The best hotel where I stayed
• ES

  EssEE Seventeen

  Mar 12, 2026
  2.0
  My fiancé and I have been loyal IHG guests for about four years and have earned Diamond Member status during that time. Because of our frequent stays, we’ve experienced many IHG properties, and we’ve generally been very impressed with the brand’s customer service and consistency. The Staybridge Suites in Eastvale is a beautiful hotel, and the property itself is very nice. Unfortunately, our experiences at the front desk have been extremely disappointing. This is the only IHG property where I’ve been turned away during check-in twice in a row, which forced me to take multiple work meetings from my car while trying to figure out our situation. In contrast, the many other IHG hotels we’ve stayed at have always been accommodating in situations like this. In the past, other IHG properties have consistently helped us with things such as: • Early check-in when rooms were available (a benefit typically associated with Diamond status) • Complimentary room upgrades when possible • Charging the credit card already on file without complications At Staybridge Eastvale, however, it seems that being a Diamond member carries little to no value. The main reason we began staying at this location was because Angelica, who had recently been transferred to this property, provided exceptional customer service at another location. Her professionalism and willingness to help made such an impression that my fiancé and I were willing to drive the extra miles just to stay where she was working. Unfortunately, our recent visits have been the opposite experience. During check-in, the front desk associate Cindy repeatedly responded with statements like “No, we can’t do that,” or “Other IHG hotels may do that, but we don’t.” What was most frustrating was that no alternatives or solutions were offered — we were simply left with no option but to walk away. As long-time IHG guests, this was disappointing and stressful, especially when traveling for work and family commitments. We truly enjoy the IHG brand and the Staybridge concept, and the property itself is great. However, the guest experience at the front desk needs improvement, particularly when it comes to supporting loyal members and offering solutions instead of immediate refusals. I hope management takes this feedback seriously, as loyal IHG members expect a level of consistency and hospitality that we simply did not receive here.
• RA

  Rhett Adams

  Feb 27, 2026
  5.0
  Brand new, great location, and a view to die for. Take your breakfast outside and watch the sun rise from the patio area. You won't regret it!

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